Empire Today, LLC

We appreciate the customer contacting us regarding their concerns A check for $was processed and is being mailed to the customer for the purchase of the transitions/moldings. We appreciate the customer’s feedback on their order

The local office has reached out to the customer to schedule inspection at the customer’s earliest convenience

Complaint: ***
I am rejecting this response because: The matter has not be resolved I will only accept the replacement of the carpet as per the warranties purchased
Sincerely,
Lashina ***

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and installation was completed on March 23rd & 24th

We appreciate the customer contacting us regarding their concernsWe have requested an independent inspection of the installed flooring, at no cost to the customerThe inspector will contact the customer directly to schedule

We appreciate the customer contacting us regarding their concerns The customer originally contracted for vinyl flooringOn the scheduled date of installation, the installers found moisture in the subfloorAs such, the installation could not proceed as scheduled The customer
re-selected to ceramic tile flooring at a different cost, and installation was completed as agreed with the new style of flooringWe followon August 26th to install trim; all services were completed as agreed We appreciate the customer’s feedback on their order

We appreciate the customer contacting us regarding their concerns.The service charge was for non-warranty service due to the customer’s vacuuming causing a run.Service was completed as agreed on December 30,

We regret the customer is inconvenienced by the inspection processWe have contracted for an independent inspection of the installed carpetWe do not schedule for the independent inspectorsPlease make arrangements with the inspector to have the review completed at a mutually convenient time

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and agreed upon a partial refundWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We offered to complete the installation, but it required additional removal of pre-existing flooring the customer declined the servicePer our previous reply, we have canceled the order and issued a full refund to the original method of payment

The local office spoke to the customer and scheduled a sales representative to meet with the customer today, December 11, and assist with the financing process

Service is scheduled for Saturday, March 18th

Initial Business Response /* (1000, 5, 2015/08/14) */
We appreciate the customers contacting us regarding her concernsWe regret the issues that occurred with the customer's installation experience, and any inconvenience that occurred as a resultWe have spoken with the customer and confirmed
that the orders have been cancelledWe appreciate the customer's feedback
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What happened with EMPIRE TODAY that EVERYTHING was so screwed up! I want to know who dropped the ball at every step of their process, from writing up the order, setting up the appointments and bringing the wrong materials( wrong carpet, mouldings and no subfloor material)Nobody at this company had a clue to what was taking placeHorrible communications and planningNo managers work on Saturday????? WHY? How do your installers and customers get help on Saturday????
Final Consumer Response /* (4200, 11, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Empire HAS NOT addressed any of are questionsThey keep replying with a generic statementThey have NOT spoken to us in regards to why they screwed up so bad, I had a call from amy to check if we got the $refund
I cant seem to get any answers about why the sales person, customer service, managers, supplyers ectdropped the ball on EVERYTHING!
This is the same garbage information they gave during the painful couple days we tried to deal with empire
Revdex.com PLEASE dont make me accept this hollow responseAt least tell me you will do SOMETHING otherwise it shows me you too accept garbage respopnses
Its so sad that our country accepts this as normal, its ok we screwed someone else and we will be allowed to continue operating this way
How about they pay me for the days I spent waiting for them, and calling them, and putting up with them
A very disappointed *** U.S.A.F
Final Business Response /* (4000, 13, 2015/09/02) */
The customer's order has been cancelled, and the deposit has been refundedWe regret that we were not able to complete the installationWe can offer the customer discounted pricing if she chooses to purchase from us in the future, but we are not able to give her a monetary accommodation, as she has not purchased from usWe appreciate the customer's feedback and look forward to reaching an amicable resolution

We appreciate the customer contacting us regarding his concerns
Laminate floor was installed in Feb ;in June the customer contacted us regarding the floor bucklingWhile the one (1) year labor warranty had lapsed, we reviewed at no cost to the customerOur review found high
moisture in the damaged areas, possibly urine damageWe have offered repairs at the customer’s cost if the material is still available from the vendor

We appreciate the customer contacting us regarding their concernsService was completed on August 30thWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concerns. We have informed the customer that the warranty claim has been denied due to lack of proof of professional cleaning during the first two years of installationThe installation warranty expired March 14, We have offered a
monetary accommodation for good will and customer satisfaction to the customer so she may have a local contractor stretch the carpet. We closed operations in the customer’s area and are no longer able to provide servicesWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11972792, and find that this resolution is satisfactory to me
Sincerely,
Horice ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the service was completed on April 21, We appreciate the customer’s feedback and consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We appreciate the customer contacting us regarding her concernsWe have been in contact with the customer and confirmed that the installation was completed on January 26, We appreciate the customer’s feedback and look forward to amicably resolving this matter