Empire Today, LLC

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have corrected the billing errorWe appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding her concernsWe regret any miscommunication or confusion that occurred regarding the financingWe have spoken with the customer and advised that we contacted the financing company and had the plan adjusted to the month optionIt can take up to
two billing cycles for this change to reflect on the statementWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe refund has been processed as agreedWe thank the customer for their feedback

Complaint: ***
I am rejecting this response because:the small amount
of $comes nowhere close to resolving this issueThe work is still not complete, Empire has missed at least appointments with no explanation, is at least weeks behind their promised installation dates, and continues to misrepresent their services and ignore their contractual obligations.I expect to be compensated for the fair value of the time I have spent dealing with this issue, which is now in the neighborhood of $Soon I will seek legal recourse because of Empires continued disregard for their responsibilities, regular misrepresentations, and fraudulent business practices
Sincerely,
Dennis ***

We appreciate the customer contacting us regarding their concernsWe discounted the order further and installation was completed on July 22ndThank you for your feedbackWe look forward to working with you on future home improvement projects

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10940059, and find that this resolution is satisfactory to me
Sincerely,
Patrick ***

We are confused by the customer’s replyThe customer’s contacted us earlier this year and advised their bathroom had a leak which damaged the installed flooringWe did not cause such leak, and such damage is not covered by warrantyWe agreed to replace the damaged flooring for the customer’s cost of $We completed the take up & had a 3rd party inspection in mid-March 2017. The report found no issued with the material and installation & we offered to move forward to complete the repairsSince inspection, the customer is claiming additional moisture damagesWe have recommended the customer have the site further inspected by their own contractor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***-*** ***

Complaint: ***
I am rejecting this response because:How can my sister call the vendor ??? She never received a gift card!!! Together my sister & I have spent over $in flooringShe referred me & never received a referral
Sincerely,
Donetta ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Marie ***

We thank the customer for their feedback. Testing prior to installation is not applicable to the issueInstallation was in April this year, with the customer first contacting us regarding the concern in AugustBased on internal inspection, there is a moisture issue that occurred after the flooring installation We therefore recommend post-installation testing. Once the moisture issue is resolved, we would be happy to work with the customer on their cost of replacement

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and confirmed all services have been fully completedWe have agreed to review the assessment of the stove to determine root cause of failure and discuss findings. We appreciate the customer’s
feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsService has been scheduled for Saturday, November 11th

We appreciate the customer contacting us with their concerns
The customer requested to cancel the orderWe have refunded the full amount of the deposit payment back to the credit cardWe apologize for any inconvenience this caused

We apologize for any miscommunicationWe strive to provide accurate estimated times of arrival for our service technicians, but that is not always possibleWe would be happy to reschedule at the customer's earliest convenience

We appreciate the customer contacting us regarding her concerns
We inspected the installed floor and have offered repairs under the labor warrantyThe customer prefers replacement with tile, but there are concerns that the home’s structure will not allow proper tile installationWe are
reviewing further for possible replacement with tile

We appreciate the customer contacting us regarding her concernsWe regret that we were not able to complete the customer’s installation as scheduledWe have spoken with the customer, and per her request, the order has been cancelledWe appreciate the customer’s feedback

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and agreed to remove the trim and refund her for the cost of the trimWe have scheduled to remove the trim and clean the glue from the floor on January 13, We appreciate the customer’s feedback
and look forward to amicably resolving this matter

The re-stretch has been completed at a discounted rate per the customer’s request We cannot re-stretch stairs and have offered the customer a discount on stairs replacement only if she elects to have them replaced

We appreciate the customer contacting us regarding their concerns.We the customer’s request, the order has been canceled and the deposit payment refunded in full.We look forward to working with the customer on future home improvement projects