Empire Today, LLC

Complaint: ***
I am rejecting this response because:
The parts have been "on order" since early November See attachment
Sincerely,
Suzanne ***

The refund was processed on Aug 28th to the customer's credit card ending ***, for $

Service was completed on Tuesday February 28th as scheduled

We appreciate the customer contacting us regarding her concernsWe have been attempting to reach the customer to discuss the price of repairs, but we have not yet been able to speak with herWe look forward to hearing back from the customer and amicably resolving this matter

We appreciate the customer contacting us regarding his concernsWe have been in contact with the customer and advised that the refund has been processed back to his financing account and that it may take one to two billing cycles to reflect on his statementWe appreciate the customer’s feedback
and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have contracted for an independent inspection of the installed carpetWe will update the customer as soon as the inspector’s report is available

We appreciate the customer contacting us regarding their concernsThe window treatment rods have been reordered and should arrive in market this weekOnce received we will contact the customer to schedule installation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Paula ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Jennifer ***

We appreciate the customer contacting us regarding his concernsWe regret the delay in the installation and any inconvenience that occurred as a resultWe have spo*** with the customer, and the installation is scheduled to be completed on September 29, We appreciate the customer's feedback
and look forward to amicably resolving this matter

Complaint: ***
I am rejecting this response because:
Sincerely,
Mikelle ***The business does not understand my concerns regarding moving of furnitureMy husband and I are and years oldLast time we moved the furniture for Empire it cost us $in MarchHow is the work to be done if they will not move it without charging us more moneyWe have discussed this and they just do not understandI am not able to move heavy furniture and cannot afford to pay them or anyone elseWe seem to be stuck in a bind with this companies ideasMikelle

We appreciate the customer contacting us regarding their concernsAt the customer’s request, we have canceled the order and issued a full refund of the deposit to the credit card used for paymentWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and scheduled replacement for August 19, We appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me as long as the appropriate repairs takes placeWe remain hopeful after meeting with MrChris ***, Satellite Operations Manager.
Sincerely,
Craig ***

Thank you for contacting us regarding your concerns. The customer’s laminate floor was installed in April We reviewed the current issue, and found the flooring to be damaged by pet urineUrine damage is not covered by warrantyWe have offered replacement at a reduced cost with a vinyl
flooring option for customer satisfaction and goodwill

We appreciate the customer
contacting us regarding their concernsWe regret the delay in completing the
installation, and any inconvenience that occurred as a resultWe have spoken
with the customer and offered a partial discount, and the installation is
scheduled for November 6, We
appreciate the customer’s feedback and look
forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and come to terms on a monetary accommodation We will also schedule the service to be conducted after June 28, per customer request. The customer also requested we provide
a quote for luxury vinyl plank, which we will provide on June 27, We appreciate the customer’s feedback and look forward to amicably resolving this matter

The local office has agreed to replace for the customer’s cost of labor onlyA sales rep will meet with the customer on April 23rd for the customer’s new selection

Complaint: ***
I am rejecting this response because:i don't believe it is provableMy complaint is based on the fact that it is my belief that the samples shown to customers are of better quality than the actual carpeting that is installedThe color and pattern are correctI simply do not believe that the quality of the carpeting I received is on par with the sample I viewed.
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns. We have agreed to reimburse the customer for out-of-pocket repairs made to the installed floorWe appreciate the customer’s feedback on their order