Empire Today, LLC

We appreciate the customer contacting us regarding her concernsEmpire will provide a monetary accommodation for the uninstalled base boards as well as repair the installed 1/rounds. Empire has reached out to the customer and are awaiting a date from the customer to have the repair to be
completed. We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office met with the customer on May 31, 2017, to schedule re-selection of an available window treatment style

Complaint: ***
I am rejecting this response because:They asked for receipts for the work I had to do( I don't save receipts)I asked to have the leftover flooring installed in a laundry & toilet area(less than sq ft.)Looks like they don't want to do what I feel is appropriate restitution for my inconvenienceI should have read all the many negative ratings for this company I'll make sure to check next timeI will be another negative rating for Empire.Thanks to Revdex.com for being an intermediary
Sincerely,
Charley ***

We appreciate the customer contacting us about their concerns
The regional manager spoke to the customer on Wednesday June 29thWe have offered to review any estimates and receipts regarding the cleaning needed after installationThe customer also had concerns regarding the financing
account for the purchase; while we are a wholly separate company we have also offered to review the customer’s invoiceWe can find no discrepancy regarding the payment or the material installedThe customer received the correct flooring and at the agreed upon contracted price
For customer satisfaction and goodwill, we have offered to replace both the baseboard and quarter-round trim at no cost to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Markus ***

We appreciate the customer contacting us regarding their concernsReplacement under the manufacturer’s warranty was completed on Saturday June, 3, We thank the customer for their feedback and we look forward to working with the customer on future home improvement projects

We appreciate the customer contacting us regarding their concernsWe recently inspected the installed floorThe customer admits that their dog is urinating on the flooring. The urine and moisture are damaging the flooringSuch damage is not covered by warranty

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I only wish that they would be more responsive to consumer calls. The entire issue was preventable
Sincerely,
Dennis ***

We have spoken with the customer and advised that we are
reviewing the inspection results and that we will be following up with her to
discuss options for replacement or a discountWe regret the reimbursement
funds were incorrectly removed from the customer’s finance balance; this
has been corrected and a company check is being sent to the customerWe
appreciate the customer’s feedback and look forward to amicably resolving this
matter

We appreciate the customer contacting us regarding their concernsPer the customer’s request, we have canceled the order and issued a full refund of the deposit paymentThe check was mailed August 24, We look forward to working with the customer on future home improvement projects

We appreciate the customer contacting us regarding their concernsThe over payment was refunded to the credit card on file June 26, We apologize for the inconvenience this may have causedWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concerns
The customer placed orders for products in March 2015, carpet, laminate, and window treatmentsThe orders were installed as agreed and charged to the customer Wells Fargo credit card per the terms and conditions of the
financing promotionWells Fargo is a wholly separate company
We have left telephone messages to discuss the customer’s concerns regarding their finance account

We appreciate the customer contacting us regarding their concernsThe local office was able to reach an amicable resolution with the customerWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsService was completed as agreedFurther, the local office spoke to the customer to resolve the matter amicably

Complaint: ***
I
am rejecting this response because: I wouldn't need a "discount" or the need to re-carpet my stairs if this company had of installed the carpet properly the first time and certainly when they were called in to repair it the second timeThis is the third timeEmpire obviously needs the fundsI caution anyone who reads this complaint and all the others that have been rendered against Empire Never buy from Empire
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns. We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the odor. We appreciate the customer’s feedback and look forward to amicably resolving this
matter

We appreciate the customer contacting us regarding their concerns The local office spoke to the customer by telephone on September 23, and discounted the order for the inconvenienceService was completed for a nominal fee on October 5, We thank the customer for their feedback
regarding their order with us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to meBut I wish Not to close this case until after the work is completedMore than just the living room carpet is coming due from poor instillation practice and I wish to make sure that Empire is going to honor their guarantee
Sincerely,
William ***

Revdex.com: Thank you for taking the time to review our
complaintWe have come to an agreement and all matters have been solved.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Andrew at the *** ***place let us know that his crews were too busy with other
jobs so our repair was cancelled for today- even though we took yet another day off of workThe only option that was offered to us was to reschedule, for a 3rd time, for another weekday next weekWe are not taking any more days off of work after we have been very flexible with Empire- we have taken days off of work, had installation crews not show up, had one shoddy repair with a promise to order more carpet and repair it correctly only to find they lied and said they repair was done, and now Empire is kicking the can further down the road cancelling the appointment last minute because they are not able to perform basic schedulingI have spent countless hours on the phone with general customer service, sent pictures and measurements, and we have gotten no whereThis company has earned a rating of F with this family
Sincerely,
*** ***