Empire Today, LLC

We appreciate the customer contacting us regarding their concernsThe local office spoke with the customer and, while not on the contract, offered to install the foyer at no additional cost for customer satisfaction and goodwillThe customer advised that she had the area completed by another
companyWe thank the customer for their feedback

Complaint: ***
I am rejecting this response because: I will not pay anything for work that was never done
satisfactory! Lumps of particles are still under the carpet left by their installers, Carpet still coming upEmpire needs to be responsible for all damages to our furniture, bad installation, bad carpet, unkept appointments times ( no one showed up)Step up and do the right thing! We are now months into this nightmare and still nothingShame on you Empire!
Sincerely,
*** ***

As stated, we are processing refunds totaling $as agreed

We appreciate the customer contacting us regarding their concernsCustomer was installed with laminate flooring in September In January 2017, the customer contacted us and advised there was a flood in the home, damaging the installed flooringBased on review, a significant portion of the
floor was ruined by the flood and required replacementIt is our understanding the customer placed an insurance claim, which included the flood damaged flooringThe customer then placed another order for the same style of flooring in March Notes on the new order indicate the home needed significant renovations and the installation was postponed by the customer multiple times to allow for the renovation to be completedThe customer eventually scheduled the new flooring installation for April 17, During the course of the replacement in April 2017, it was found the locking tongue/groove was not holding correctlyA manufacturing claim was made and new flooring found to be defectiveSubsequently, we installed with an upgraded style of flooringThe customer never had any complaints regarding the original flooring installed in September and no claims were filed on the original flooringWhen the customer was asked, the customer initially advised that their insurance carrier covered the damaged flooring, then indicated they were not 100% sure on paymentWe have offered to review with their insurance carrier but no information had been forwarded by the customer

We appreciate the customer
contacting us regarding her concernsWe have spoken with the customer, and the
repairs have now been completedWe appreciate the customer’s feedback

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and mailed her refund check. We appreciate the customer’s feedback and consider this matter resolved

Thank you for contacting us regarding your concerns
We have agreed to a reduction in the purchase price and re-scheduling of the carpet installationWe apologize for any inconvenience

The carpet was picked up and refund has been processedWe consider this matter resolved

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and has reached an amicable resolution to allow for replacement of the flooring

We appreciate the customer contacting us regarding their concernsThe local office spoke to the customer and offered to glue down the flooring for the cost of laborThe customer is considering the offer and will get back to the local office

We appreciate the customer contacting us regarding their concernsReplacement was completed on July 28thWe’ve spoken to the customer to confirm satisfactionWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe agreed upon refund has been issued to the customer’s financing accountWe thank the customer for their feedback

The local office spoke with the customer and confirmed that she has received the check payment

We appreciate the customer contacting us regarding their concernsThe local office has spoken with the customer and scheduled inspection for Friday, February 16,

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and scheduled service for Saturday, March 31st

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The amount was refunded in full and the remaining balance was processed in the manner originally agreed upon
Sincerely,
*** ***

Repairs were completed on May 18thWe thank the customer for their feedback regarding their experience

We appreciate the customer
contacting us regarding her concernsWe inspected the floor on October 27,
We offered to complete the necessary repairs at no cost or to replace at
a discounted costThe customer advised that she was going out of town and
would follow up with us upon her
returnWe appreciate the customer’s feedback
and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office has attempted to contact the customer several times both by phone and emailWe look forward to speaking with the customer

Complaint: ***
I am rejecting this response because:on august 30th someone came out to finally look at the damages and to tell me that
they'll call me when they can send someone to repair the tile work that was done terribly and to repair to the damages they caused They are scheduled to come out tomorrow,- we'll see how that goes.
Sincerely,
*** ***