Empire Today, LLC

Complaint: ***
I am rejecting this response because:The business attempted to justify their pricing by telling me that they offered me a business owner discount which "is lower than the 1/off" promotion. After doing some research it is clear to me that they inflated the prices by more than double and then claim that it was suggested retail price and the price quoted was half lf that. I could not find any other business that charges as much as they do. In fact, even with the alleged "1/2off" they still come at a higher price than anyone in the city for similar quality product and installation. *** *** and *** as well as a few other specialized business in the are out bid them by 20% even at full retail price. Empire Today is engaging in deceptive advertising and offer substandard products with extremely limited selection. They are engaging in unethical practices by claiming that I was offered a business owner discount when I told the salesman from the beginning I am an active duty member of the Army.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Empire handled this very quickly and professionally. Thanks so much!
Sincerely,
*** ***

We appreciate the customer contacting us regarding her concernsWe have left the customer a message advising that the credit was processed back to her financing account on November 27, The customer can also contact *** *** to verify that the credit has been processedWe appreciate the
customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe have been attempting to contact the customer via telephone and email to discuss and schedule the necessary repairsWe have not yet been able to speak with the customerWe look forward to hearing back from the customer and amicably
resolving this matter

We have submitted the pictures for mill reviewReply from the manufacturer typically takes weeks

We appreciate the customer contacting us regarding their concerns.The invoice was forwarded to the customer on Monday January 30th, and the customer advised that the discount had been applied to the order previously

Complaint: ***
I am rejecting this response because: as of July 26-I I am still living with the carpet unfinished
and my transition to the new laminate floor still damaged Several people have looked at the problems but no one has fixed anything!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have sent them an email agreeing to a visit by a qualified installer for inspection and determination of suitability of a restretch of the carpet. They have not responded to me directlyI expect assurance that a restretch will correct the problem without the carpet (product) repeating the "bubbling" event again in a year or two. This product in my home is obviously of substandard quality, and the installers did not do a quality installationEmpire may call me or email for a day and time to complete this
Sincerely,
*** ***

We appreciate the customer’s feedbackWe are ready, willing, and able to schedule service at the customer’s convenience

Service was completed on Tuesday, May 9th

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10927692, and find that this resolution is satisfactory to me
Sincerely,
Ja'net ***

","sans-serif">We appreciate the customer contacting us regarding her concerns
We regret the delay in completing the installation, and any inconvenience the
occurred as a resultThe installation has now been completed, and we also
offered a partial discount for customer satisfactionWe appreciate the customer’s
feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsService is scheduled for September 12,

Initial Business Response /* (1000, 5, 2015/08/18) */
We appreciate the customer contacting us regarding her concernsThe repairs were completed on August 17, We have also spoken with the customer and agreed upon a partial refundWe appreciate the customer's feedback and look forward to
amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and completed services on June 29, We appreciate the customer’s feedback and consider this matter resolved

Service was completed as agreed on July 26thWe apologize for any inconvenience this matter caused the customer

Complaint: ***
I am rejecting this response because: Business STILL did not do enough to remedy issues addressed
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have offered the customer replacement at no additional cost in exchange for a signed agreement, or serviceThe customer agreed to service, but refused to allow the installers to address the floor demanding a full refundThe
offer to fully replace the floor in exchange for a signed agreement is still available if the customer would reconsiderWe look forward to a positive response to our offers

The local office spoke to the customer by telephone. The customer elected to cancel the remaining bedroom and we have adjusted the order and amount charged to reflect the changesWe have also processed a discount for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, the appointment was unexpected (I setup an appointment weeks later) but the transitions were installed. The 3/round ends are not pretty but I wasn't knowledgeable enough to be specific in the order. I can ask for nothing more contractually. Read your contract.
Sincerely,
*** ***