Empire Today, LLC

The local office is working with the customer with regard to the damage claim

Complaint: ***
I am rejecting this response because: The flooring was not installed years agoIt was installed years ago and since the mold test I got proved there was no live mold it should not require mold remediationI feel that if their product was not defective it should not have been damaged that much by a dog peeing on the floorThat is why I reject their response
Sincerely,
Susan ***

The local office spoke with the customer and was able to reach an amicable resolution to this matterWe appreciate the customer’s feedback regarding their experience

We have executed the agreement as written to resolve this matter amicablyWe thank the customer for their feedback

Complaint: ***
I am rejecting this response because:
They have made many many promises and appointments and never showed up or fixed the issuesWhen the issues are fixed and I have been reimbursed for the work I will accept their response
*** ***

We appreciate the customer contacting us regarding their concernsWe have contracted for an independent inspection of the installed carpetThe inspector will contact the customer directly to schedule the review

Service was completed on January 3rd and a call made to the customer to confirm satisfaction

We appreciate the customer contacting us with their concernsThe local office has spoken with the customer and service is scheduled for Monday, August 14th

We appreciate the customer contacting us regarding her concerns
Service was completed of the installed carpet, but we understand the repairs were not satisfactoryWe therefore have contracted for an independent inspection of the installed carpet at no cost to the customer, to help
determine any claims under warranty

We appreciate the customer contacting us regarding their concernsThe local general manager spoke with the customer on Wednesday, October 25th, offering options for resolutionCustomer advised he would review with his wife and call back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
William ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the installation of the correct carpet was completed on June 22, We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and conducted an inspection on October 12, We will be following up with the customer to discuss the results and possible solutionsWe appreciate the customer's feedback and look forward to
amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office spoke to the customer and resolved the matter amicablyThe resolution is in processWe thank the customer for their feedback

We appreciate the customer contacting us regarding her concerns
The carpet was installed ~ three (3) years ago, and while the labor warranty lapsed in 2014, the local office inspected the carpet at no cost to the customer
Unfortunately, the manufacturer would not approve a claim under
warrantyFor customer satisfaction and goodwill, We have offered to replace the carpet at a greatly reduced cost in exchange for a signed Agreement. The local office is setting up an appointment to show the customer current carpet styles

Complaint: ***
I am rejecting this response because:we are not available on June Please reschedule this dateThis has already been discussed with your business
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I still intend to not use nor would I recommend this business to anyone who asks.
Sincerely,
Peter ***

We appreciate the customer contacting us regarding their concernsService was completed on July 20thWe have also shipped another window treatment to the vendor for repair under warranty at no cost to the customer

We appreciate the customer contacting us regarding their concernsService has been completed as agreedWe thank the customer for their feedback