Empire Today, LLC

We appreciate the customer contacting us regarding their concerns.The carpet order was scheduled for November 23rd and installed as agreedWe have also issued a $credit to the credit card used for payment for the inconvenienceWe thank the customer for their feedback

Thank you for contacting us regarding your concerns. The local office has reviewed the installed flooring and offered repairs under warranty at no cost to the customerWe are currently waiting for the customer to confirm a date for repair

We appreciate the customer contacting us regarding their concerns.All refunds have been processed as agreed.We thank the customer for their feedback

We have spoken with the customer and offered a partial refund for customer satisfactionThe customer accepted this offerWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have inspected the installed floor and offered full replacement under the labor warranty

We appreciate the customer contacting us regarding their concernsThe local office spoke to the customer recently and reviewed the installed flooringPer review, the flooring was installed in a workman like manner and repairs were completed to industry standardThe customer wishes to place
anther order with us for additional flooringWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and discuss the request for us to meet a price matchWe were unable to accommodate the customer requestThe customer did not agree with our assessmentWe have cancelled the order as we could not
match the competitors pricingWe consider this matter resolved

We appreciate the customer
contacting us regarding his concernsWe have spoken with the customer and
advised that we will have an inspection conducted by an independent, third
party inspection companyOnce the inspection report is complete and submitted
to us, we will follow up with the
customer to discuss the results and possible
solutionsWe appreciate the customer’s feedback and look forward to amicably
resolving this matter

We appreciate the customer contacting us regarding their concerns.Per the customer’s request, the order was canceled and the deposit payment refunded in full.Check # *** was issued March 8, for the full deposit payment

We appreciate the customer contacting us regarding their concernsThe customer’s refunds are in process as agreedWe thank the customer for their feedback

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me
Finally, after and 1/months waiting, Empire Today sent a service technician to complete my tile job Thanks to the Revdex.com for your assistance! After many calls to Empire Today including the GM of the San Antonio region and calls to the Corporate Office, the Revdex.com got their attention As a repeat Empire Today customer, I expected much better serviceThey now get an F in my book.Thanks again Revdex.com and you are welcome to post my grade on your website about this company They no longer deserve a star rating.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Chris ***

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and advised that the refund has been processedWe appreciate the customer’s feedback

Complaint: ***
I am rejecting this response because: As usual they say one thing and do anotherIt's pm and no one showed today not even a phone callIf this is how they run the business by lying so be itI will also be informing the State Attorney of this latest developmentI'm done either a refund/settlement or I will also contact my attorney.
Sincerely,
John ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that they did not make it to the appointment that they said they would make it toA manager called Sam called me at 1:p.mAppointment time was between 11a.mand p.mleaving a specific note to arrive earlyThis is Unsatisfactory.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however, customer representative was very sarcastic and unreasonableI will notify friends to stay far away from Empire for any and all carpet/flooring needsWorst company ever
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We are currently attempting to set a date to replace the flooring
Sincerely,
Arnold ***

We appreciate the customer contacting us regarding their concernsService was completed as agreed on April 4, We thank the customer for their feedback on their experience

We have reviewed and the customer was installed with the same style and color as contractedWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe local office has spoken with the customer who confirmed his satisfaction with the installed carpetWe thank the customer for their feedback