Empire Today, LLC

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and agreed on a settlement of the damage claimWe thank the customer for their feedback

Complaint: ***
I am rejecting this response because:i haven’t received phone calls to resolveI made
an appointment for Oct 24th and no one showed upI talked to the local customer service person who told me he has nothing to do with the Chicago office and handling Revdex.com issues but he could send someone to do a repair? I scheduled for oct 24th to fix the call and some loose planks on stairs but no one showed up
Sincerely,
Jennifer Fryslie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI spoke to a representative (*** ***) who stated that payment would be received in to daysAs of 01-08-2017, I have not received paymentWe agreeded $for repairs and $for the service feeA total of $dollarsWhen the matter is resolved, I will be in contactThanks
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have agreed to a monetary
agreementWe have sent the customer required documentation to process the accommodation.We appreciate the customer’s feedback and look forward to amicably resolving this matter

Complaint: ***
I am rejecting this response because: They
offered to have someone come to look at the floor again A manager has not called me to discuss anything, per my request And the person coming to look at the floor has not happened yetIt was cancelled and rescheduled (not bt me) for tomorrow Let's see if that happens first, and what conned from that.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am satisfied by what was promised to me from Empire which is to return my deposit plus the money I’ve paid into this floor
Sincerely,
Georgia ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886322, and find that this resolution is satisfactory to me
Sincerely,
Terry ***

Complaint: ***
I am rejecting this response because: The business agreed to refund us $on 5/16/
(which is only a portion of what we are actually owed). After we agreed to that amount of refund we were provided with an "Accommodation Agreement" to sign in order to receive our refund. Please note that no mention of the "Agreement" was made in our discussions with Empire; it was a surprise attachment to an email after we agreed to the refund amount with Empire verbally over the phone. The "Agreement" would force us not to discuss our negative experience with Empire with anyone. We are now working with our credit card company in order to get the $refund that Empire owes us.Empire did complete the installation, and the installers did a great job. Our complaint is with the sales practices, corporate customer service practices, and with the fact that we were overcharged for the product. We should not be restricted to the terms of the "Agreement" in order to get our money refunded, which is owed to us due to the overcharge
Sincerely,
Dorothy B***

We appreciate the customer contacting us regarding their concernsThe local office has left several telephone messages for the customer to schedule an internal inspection, but we have not received a return call

We appreciate the customer contacting us regarding their concerns.Service was completed on Thursday, April 6, We thank the customer for their feedback on their experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am
rejecting this response because: I spoke with *** *** @ 1-877-***-*** X *** on Tuesday 12/27/He confirmed that he sent up an appointment for December 30, in the morning and will personally make sure that some WILL show up to finish the jobI received no automated messages to inform me when I was to expect anyone to show upWe tried to call him at his number but he did not answerIn addition, it was NOT possible to leave a message because his voicemail box was fullI called the 1-877-***-*** X *** for immediate assistanceNo one was there to answer the callLeft a message thereI called the main number to see what was happeningPerson on the phone told me I had an appointment for December 29th and nothing elseI finally got in contact with Mr*** *** in the NY locationHe told me there was no one available for today because there was no work order
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsThe regional manager has been personally speaking with the customer to work towards an amicable resolution

We appreciate the customer contacting us regarding their concernsThe local office spoke with the customer’s husbandThere is a bathroom that was not completed during the original installationWe have offered to install, or remove and adjust the order accordinglyThe customer is also claiming
damages to a TV, however the installation was in May As the claim was not received in a timely manner we are unable to accommodate for the alleged damage

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have agreed to replace the carpet at a discounted cost to the customerReplacement is scheduled for May 15, We appreciate the customer’s feedback and look forward to amicably resolving this
matter

We appreciate the customer contacting us regarding their concernsPer inspection, the damage is topical moisture and not covered by warrantyWe have offered to replace the floor at a discounted cost

The local office has contacted the customer to replace the installed flooring with ceramic tileThe customer has made their selection and installation is scheduled for Tuesday March 21st

We have been in contact with the customer, and per her request, the replacement is now scheduled for November 2, We appreciate the customer's feedback and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Roy ***

We appreciate the customer contacting us regarding their concerns. The customer is scheduled for inspection this week