Empire Today, LLC

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Empire's representative and I have agreed on the issues to be repaired and/or dealt withThis is scheduled for 9/22/17*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer by telephone on February 3rd and was able to resolve amicably

We appreciate the customer contacting us regarding their concerns.Service was completed on April 6, and the customer signed off as satisfied.We thank the customer for their feedback on their experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I want to cancel my complaint since the company got ahold of me and is fixing my issue on my rugThank YouSent from my
***
Sincerely,
Patricia ***

We appreciate the customer contacting us regarding their concernsPer inspection, the floor and grout is soiledWe have recommended having the flooring cleanedWe thank the customer for their feedback

Services were completed on March 13, 2017.We appreciate the customer providing feedback on their experience

Thank you for contacting us regarding your concerns. Repairs to the laminate threshold have been scheduled for the customer, under warranty at no cost We appreciate your feedback regarding your order

Prior to installation, we checked the site for moisture and found it was well within the limits for installationWhether from a leak or splashing, this site related damage is not covered by warrantyThe manufacturer advises that damage due to excessive moisture is not covered by warranty, and any spills, etcshould be wiped up promptlyWe have in good faith tried to assist this customer and have told her we are willing to go out and repair, but the moisture issue must be resolved prior to service

Our records show the customer received the check on Friday February 17th

The local office is contacting the customer to schedule inspection for later this week, if the customer is available

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and scheduled the replacement is scheduled for May 05, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and agreed upon a partial discountWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and is actively engaged to ensure the customer is fully satisfied with the style and color of flooring that was installedIf not; we would be happy to replace with another color of the
customer’s choosing

We regret the missed inspection appointment and any inconvenience that occurred as a resultWe have been in contact with the customer and rescheduled the inspection for March 26, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe were unable to haul the carpet due to the staining, which would be a hazard for the installers to handle and transportThe old carpet was cut up for the customer to haul and/or trash pick-up

We appreciate the customer contacting us regarding their concernsPer the customer’s request, we have canceled the order and issued a full refund to the original method(s) of paymentWe regret any inconvenience this matter caused

We appreciate the customer contacting us regarding their
concernsWe have been attempting to reach the customer via telephone to
discuss necessary repairs, as well as the costWe appreciate the customer’s
feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe inspected the installed floor on September 14thWe have determined the issues are site related as the old flooring was thicker than the new flooring that was installedWe offered to caulk the gaps, but the customer has refused

Complaint: ***
I am rejecting this response because the business promised repairs at the cost of the companies and a monetary credit. There has been no communication regarding monetary reimbursement nor repairs. It seems the only way this will get rectified will be in court proceedings as this was installed leds than a year ago.
Sincerely,
*** ***