Empire Today, LLC

Per the customer’s requested settlement, we have offered to replace the kitchen floorThey have now refused replacementWe are happy to move forward at the customer’s earliest convenienceIf the customer would like to select another product for replacement, we would be happy to do that for the difference in the cost

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the installation was completed on June 8, We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concernsWe discussed with the customer and they are having a contractor address the issues with the pre-existing subfloorShe will contact us when she is ready for service

We appreciate the customer contacting us regarding their concernsService was completed on October 17, We thank the customer for their feedback and we look forward to working with the customer on future home improvement projects

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at this point. The manager did come out and meet with me, agreed to one time replacement as indicated, however, I have since emailed him (on 2/27/17) per his request to set up an installation and have yet to hear back regarding an installation appointment. I will follow up with him again and seek an appointment
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The inspector was just out yesterday and said there is a musky smell so we are waiting to see what they are going to do to resolve the issue
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsService was completed on September 21, We thank the customer for their feedback

We appreciate the customer contacting us regarding their concerns. Service was completed to the customers installed carpet on November 2ndWe thank the customer for their feedback

Complaint: ***
I am rejecting this response because: From: maria ***
[mailto:mariaj***@gmail.com] Sent: Wednesday, October 11, 12:PM To: Customer Relations Subject: Re: #*** I don't have any documentation. I am still waiting for an inspector to come and assess the floor. I have contacted Empire times in the past week with no call back. I have spoken to *** *** who also has not gotten an answer from Empire. I am still waiting

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the installation was completedWe appreciate the customer’s feedback and consider this matter resolved

Initial Business Response /* (1000, 5, 2015/08/20) */
We appreciate the customer contacting us regarding his concernsWe have spoken with the customer and advised that per his request, the order has been cancelled, and the refund for his deposit was sent to his provided mailing addressWe
appreciate the customer's feedback and look forward to amicably resolving this matter
Initial Consumer Rebuttal /* (2000, 7, 2015/08/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded my down payment of $

Complaint: ***
I am rejecting this response because: I was left with no choice but to accept
itEmpire is inly telling half truthsThe master bedroom should be at zero costNo labor or logistics coat to meEveryone I have spoken to about this is floored that empire would do something like this to a customerI have all documentation and ready for arbitrationI give one week before I place my arbitration notification in order for empire to make this right
Sincerely,
Jerry ***

We appreciate the customer contacting us regarding their concernsWe have spoken to the customer, discussed and explained the pricing of the orderWe have provided a monetary accommodation to the customerWe consider this matter resolved

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and all services were completed on January 13, We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer
contacting us regarding his concernsWe have spoken with the customer, and the
installation is scheduled to be completed on December 12, For customer
satisfaction, we also offered the customer a partial discountWe appreciate
the customer’s feedback and look
forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have ordered the product to serviceOnce it has arrived at the local office the customer will be contacted to scheduleWe appreciate the customer’s patience

We appreciate the customer contacting us regarding their concernsThe initial contracted price was adjusted on January 3, to reflect $discount to price match; this adjustment should have been $400. As such, we issued an additional $credit on Feb13, 2018, reflecting the missing
$and an additional $as a courtesyWe thank the customer for their feedback

Complaint: ***
I am rejecting this response because:Empire did not install new tac board which was part of the service and pricethat was suppose to be done it on my receipt as new tac board and it wasn't put in by mr rodrigues who intall the carpetWhen the 2nd carpet company came out they said they left the old tac board
Sincerely,
*** ***

Repairs were completed as agreed on February 21st

We appreciate the customer contacting us regarding their concernsReplacement was completed as agreed and we’ve spoken with the customer who confirmed their satisfactionWe thank the customer for their feedback