Empire Today, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this is the first step towards the resolution
Sincerely,
Danielle ***

We appreciate the customer contacting us regarding their concernsRepairs were completed as scheduled on September 30, 2017. We thank the customer for their feedback

Complaint: ***
I am rejecting this response because:
SSo what happen to this lower price they offer me like they said in last response? I'm asking for Empire to do my flooring in my house I want my flooring done yes I cancel my order because I took off work twice and so did my motherI help box and unbox my mom room twice because that was something I happen to do under my contact with them I'm begging for Empire to do the job that I request and for them to treat me like a value customer I have spent money with them all I want is to feel value and appreciate as a customer so we can do business togetherI'm a manager also I understand and respect my customers why wouldn't they respect me I lost money and my mom did times because of them is my time not worth anything?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Jim ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Cris ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
John ***

We appreciate the customer contacting us regarding her concernsWe offered to regrout the customer's floor, but she requested it be done in a different colorWe are currently working with the customer to select a new colorWe appreciate the customer's feedback and look forward to amicably
resolving this matter

The local Customer Service Manager spoke with the customer on December 27th and offered to replace the installed carpet for only the customer’s cost of the laborThe customer advised he will speak with his wife regarding our offer

We appreciate the customer contacting us regarding their concerns Full replacement of the flooring was completed on August 29, Further, we are reimbursing the customer for expenses related to the pluming. We appreciate their feedback regarding their experience

We appreciate the customer contacting us regarding their concernsThe customer is approved for replacement under warrantyDue to the nature of the situation with the customer’s laminate flooring we have arranged a specific installer to address the situationThe date of service has not yet been
finalized with the customerWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have completed the inspection and a local manager will be contacting the customer to discuss the next steps to address the customer’s concerns We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe customer was installed with vinyl plank flooring on October Approximately months later, the customer contacted us about the floor buckling and “glue” seeping from between the joints of the floorSubsequently, we
contracted for an independent inspection of the installed floorThe inspection was completed on May 24, 2017, a copy of which has been uploaded to this complaintNo manufacturing or installation issues were observed by the inspectorThe inspector concluded that the substance leaching out from the joints is not adhesive, but rather calcium from the concrete subfloor, which is caused by excessive moisture and/or urine crystallizing on the surface of the flooringAs this is a site related issue, we have offered discount replacement of the floor to the customer

We appreciate the customer contacting us regarding his concernsWe have spoken with the customer and offered a replacement, installation of an additional room, and a partial refundThe customer is currently considering the offerWe look forward to hearing back from the customer and amicably
resolving this matter

We appreciate the customer contacting us regarding her concerns
We have spoken with the customer, and the vinyl replacement is scheduled for
December 15, with different installersThe carpet will also be replaced,
and it is scheduled for December 16, We appreciate the
customer’s
feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office has spoken with the customerThe valances for the window treatments are on order and should arrive in 7-daysWe will contact the customer directly to scheduleWe have reviewed the customer’s contractThey were
charged a fair and reasonable price for the products and service orderedWe thank the customer for their feedback

Empire Today here in Michigan, out of Belleville, is a sales driven company, only concerned with getting that sale and dollar and not with delivering what was promised or good customer serviceOnce they have your money, they will say whatever to keep itThey sold me on some carpet, and then measured, inspected, and talked to me about installationWe set up an appointment for the next dayThe next day, installer said he will not installI was dumbfounded as the salesman said there was no issueIn fact, at the end of the day, saleman called to say all was well and they will installThe next day, *** from customer service passed on that while installation manager said they COULD install, and knew how, the company just doesn't want to do this non-standard installThey'd rather cancelFineI guess if they can't do a basic install in a couple hours, they won't do itHowever, if that is the case, the sale guy should tell me that BEFORE wasting three days of my time and taking my money PLEASE tell me so I can move onCustomer service, ***, promised they would immediately send me the cancelled contract (email, letter, something) and send me my check back NopeThey CASHED IT ANYWAY Days after I talked to herFor nothing but wasting my timeAnd no email or mail with cancelled contractSo their business office / customer service ignored me too, and also took my moneyTherefore, from top to bottom, from sales, to install, to customer service, to business office, this business is only after taking your money and not about providing any kind of service or accountabilityPeople ought to know so they can shop elsewhere, and Revdex.com should not give them a favorable rating that they use to lure other people inCheck other pages, including their own FB pageThey're doing the same to many othersDowngrade their rating!

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have offered to replace the carpet under warranty at no cost to the customerWe will be scheduling an appointment to view a different carpet samples the week of June 20, 2016. Once the
customer has chosen and new style and color we will schedule the replacement at a date of the customer’s choosingWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concerns
We have spoken with the customer, and the window treatments are being remade at
no cost to the customerWe appreciate the customer’s feedback and look forward
to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer we replaced the luxury vinyl tile with ceramic tile on April 28, We appreciate the customer’s feedback and consider this matter resolved

Service is scheduled for Saturday, September 10thWe appreciate the customer’s patience