Empire Today, LLC

We appreciate the customer contacting us regarding their concernsService was completed on July 15thWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe local office has spoken with the customer and have resolved the issue amicablyWe thank the customer for their feedback

We appreciate the customer contacting us regarding her concernsEmpire posted the due credits to the customer's finance accountEmpire considers this matter resolved at this time

We appreciate the customer contacting us regarding their concerns.The local office spoke with the customer on October 31st and resolved the damage claim, processed to the customer’s credit card used for purchaseWe thank the customer for their feedback regarding their order

The local office spoke with the customer on Thursday Nov 3rd and have reached an agreement to resolve the matter amicably

We appreciate the customer contacting us regarding her concerns
We inspected the blinds and they were found to be defective by manufacturer error. We have ordered the blinds, and have ordered an additional three blinds as a courtesy
The customer will be contacted to schedule once the
remade blinds have been received

We appreciate the customer contacting us regarding their concernsThe refund was processed on July 6, 2017, and can take 7-business days to be reflected on the credit card

(The consumer indicated he/she DID NOT accept the response from the business.)
An inspection conducted by an independent, third party inspection company was performed, but it has been over two weeks and no response from EmpireWhy don't you just honor your warranty you talked about so highly during your sales pitch???

We appreciate the customer contacting us regarding their concernsService was completed on June 24, We thank the customer for their feedback

We appreciate the customer’s feedback Service was completed on October 14th as scheduledWe have also discounted the order with the agreement of the customer We thank the customer for their feedback

The local office spoke with the customer on December 19th and confirmed the requested cancelationThe full deposit payment was refunded to the credit card, and typically takes 3-business days for the card issuer to processWe look forward to working with the customer on future home improvement
projects

We appreciate the customer
contacting us regarding her concernsWe have spoken with the customer, and the
installation was completed on November 24, We appreciate the customer’s
feedback and look forward to amicably resolving this matter

Complaint: ***
I am rejecting this response because:Yes , indeed the
job was completed as mentioned on July 8th - But I haven't yet been compensated for "time consecutive last minute cancellation" of appointment which includes , 1) days time off for been present on the installation day 2) days of paid labor charge to move the furniture.Date includes "Jun 10, & Jun 24" 2015Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsThe customer was not at home on Tuesday, November 7th for serviceThe local office has left messages to reschedule

We appreciate the customer contacting us regarding their concernsWe have recently obtained the materials needed to complete service for the customerWe have attempted to contact the customer to schedule the serviceOnce have reached the customer we will schedule and complete the serviceWe
appreciate the customer’s feedback and look forward to amicably resolving this matter

Service is being completed as agreedThe local office has also agreed to discount the order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The local office has spoken to the customer and was able to reach an amicably resolutionWe thank the customer for their feedback

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The installation is NOT the problemThe wear of the carpet is the problemThere is a year warranty for wear, this carpet has been in years onlyThe monetary offer was 10% which wouldn't even replace roomThe carpet is FLAT and disgustingThey are only concerned with the installation and the fact they don 't service this area any longerWell, they were here when we were coerced into buying right now or lose the price AND we paid cashDo they not need to stand behind the product? I refused the 10% because we are only years into a year warrantyAsking for receipts from a professional cleaning service will not change how the carpet wearsOR they insist the carpet cleaning machine has to be certified and specific to this carpetThey have NOT tried to remedy thisThey never call back, they are abusive, they lieI need more than 10% to remove this disgusting carpet from my ENTIRE home and replace it with something that will lastAs I said we are in our 70's and cannot afford to be taken like thisThis carpet was supposed to last the rest of our lives or time in this house whichever came first, now we are stuck with either leaving this garbage on our floor or ripping it out and living on bare floorsThey have the most horrible customer service department I have ever dealt withIn other words we got screwed
Sincerely,
Terry ***