Empire Today, LLC

We appreciate the customer contacting us regarding their concerns.Scratching is considered site related damage and not covered by warrantyWe have offered to fully replace with an upgraded style of flooring for only the cost of laborAlternately, we have offered no cost replacement as a one-time
courtesy, for only the areas of concern.We look forward to the customer’s positive response to our offers

We are waiting on the customer to email an invoice from a license plumber. We already gave the customer a total of $487.00: $discount, and waived $open balance

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and completed services on July 1, We appreciate the customer’s feedback and consider this matter resolved

Complaint: ***
I am rejecting this response because: before we submitted the contract/paperwork we were told that the shutters were ordered Now that we have signed the contract we received a call and email that states we need a remeasure on our windows When we first measured our shutters, we realized the error and the man doing the measurements redid the paperwork and measurements for shutters and not blinds Due to this issue we were definitely contacted quicker We are currently waiting for a call back to discuss the issue of remeasuring for shutters We have called times on different days and finally left a message earlier today, 4/20/and have not received a call back We will also be sending an email to the person who has taken over the account, who actually has been very helpful Besides her help we are very disappointed that we have been waiting for our shutters since February 15th,
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns. Installation was rescheduled for October 28th and installed as agreedWe have also discounted the order for the inconvenience. Please note, there is a substantial open balance on this accountPlease contact at your
earliest convenience so we may discuss*** ***, Office Manager: *** *** ***

We have spoken with customer, and she has advised that she will follow up with us by the end of the week to schedule the repairsThe refund cannot be processed until we receive the signed agreement back from the customerWe look forward to hearing back from the customer and amicably resolving this matter

We appreciate the customer contacting us regarding his concernsWe have spoken with the customer and offered an accommodation for the issues that occurredWe appreciate the customer's feedback and look forward to amicably resolving this matter

Revdex.com: The business has contacted me and we have reached an agreement to resolve complaint #*** in a manner that is satisfactory to me.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Empire
Today, Orlando office, Xavier ***, (1-866-588-x ***) contacted me at
3:pm after I called and emailed him around pm checking to see why I hadn’t
heard from the inspectors that were supposed to be here todayHe told me
the Installation Manager ad gotten too busy and his schedule got backed up and
he wasn’t going to be able to come over todayI argued with him for about
minutes about how I had say home all day using another one of my vacation days
sitting home waiting on Empire Today just to have them cancel at the END of the
dayA vacation day for me is equal to $gross out of my vacation paySo
that is over $they have used of my vacation pay so far on no showsHe
tried to blame me because I couldn’t tell them how many tiles they needed to
order to fix their poor workmanshipI tried to explain to him that it was hard
to tell which tiles would have to be replaced because so many were laid unlevelled
I suggested they relay the whole floor so that it would be done correctly and
he said that would not happenHe wants to make another appointment but I’m
afraid to take another day off of work and have them not show up againMy employer
does not like us to take days off with short noticeI have counted the tiles myself and sent an email to Xavier with the number of tiles I hope will cover what is neededThis is not what I wanted because I'm not sure how many will need to be removed to make it right but if that is what it takes to make it move forward, then I have done itI want Empire Today to order the tile and install on November 20th or 21st which are my days off so I will not miss more time from workI would like a credit of $for time I have had to take off from work
Sincerely,
Susan ***

We appreciate the customer contacting us regarding their concerns. The customer’s floor has minor repairs needed which we have offered to resolve under warranty. We have also discussed a discount with the customer We look forward to the customer’s positive response to our offers

We appreciate the customer contacting us regarding their concernsPer the customer’s request, we have canceled the orderNo deposit was left, so no refund is dueWe look forward to working with the customer on future home improvement projects

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and service is scheduled for June 29, We have also agreed to address his additional concerns after the completion of service on June 29, We appreciate the customer’s feedback and look
forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer; the service was completed and we have come to terms on a monetary accommodationWe appreciate the customer’s feedback and consider this matter resolved

Final Consumer Response /* (2000, 5, 2015/10/05) */
Empire has since completed service on our flooring......please advise there is no further action on their part
Thank you

We appreciate the customer contacting us regarding their concernsInstallation has been completed as agreedWe apologize for any inconvenience to the customerWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe local office spoke with the customer and the customer agreed to get estimates for the claimed damages

We had Empire today come and put carpet in our bedrooms and basementIt was a great experience from all endsCalling the 800# to schedule an appointment, the salesman coming and helping us find which carpet was right for us, to the guys who installed it! What a WONDERFUL job they did! I was really impressed how quickly and efficiently they worked! Will DEFINITELY use them again for future flooring replacements!!

We appreciate the customer contacting us regarding their concerns. Replacement window treatments were ordered on September 23, 2016; orders can take up to three (3) weeks for fabrication and shippingThe local office will contact the customer directly to schedule installation once the
products have been received

The general manager met with the customer on February 23rd The area in question is the stair landing on the stairs leading to the basementCarpet abuts laminate at both the first floor landing and the basement landing Although this does not appear to be manufacture or installation
related damage, we have agreed to schedule an installer to perform a one-time courtesy replacement of the full set of stairs with new carpet

We appreciate the customer contacting us regarding their concernsThe local office inspected the installed flooring and has forwarded that to the manufacturer for a potential warranty claim