Empire Today, LLC

We appreciate the customer contacting us regarding their concernsAs the site-related damage is not covered by warranty, we would be happy to repair at a reasonable cost to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was left a voice mail by a *** *** on Friday 1/15/I have since then left two voice mails for him since then to set up a time to have him come outAs of now I have not received a return callI'm willing to work with the company, but it's not going to be when they feel like getting someone out here to look at itThen say well it's wear and tear as the time goes by.
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and scheduled the replacement of the carpet on the stairs for August 16, We appreciate the customer’s feedback and look forward to amicably resolving this matter

(The consumer indicated he/she DID NOT accept the response from the business.)
THE THIRD PARTY INSPECTION SAYS THAT THE CARPET HAS WEARI DO NOT AGREE, THE MANAGER AT EMPIRE LEFT A MESSAGE SAYING THAT HE WANTS TO Repair buckling of carpet at no chargeIf we are not happy with the results we can purchase new carpets at a discounted priceWe already had the buckling repaired last year and it did nothing to help the excessive wearWe do not want to purchase the carpet again because the carpet and padding are of poor quality, we want a refund

We appreciate the customer contacting us regarding their concernsThe refund was processed to the customer’s credit card used for paymentWe thank the customer for their feedback

The local office spoke to the customer and offered to complete any necessary repairs to the order and credit the customer $for the inconvenienceThe customer declined the offer and requested we install other areas, not on the contract, at no costWe regret we are unable to add to this contract, but would be happy to give the customer a great price on these additional areas

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the accommodation has been processed as agreedWe appreciate the customer’s feedback and consider this matter resolved

Complaint: ***
I am rejecting this response because: I never agreed to anything yet, and May 12th I will not even be in townWho made this up?
Sincerely,
*** ***

We appreciate the customer
contacting us regarding his concernsWe have spoken with the customer and
offered a replacement, including leveling the subfloorThe customer accepted
this offer, and the replacement is scheduled for December 17, We
appreciate the customer’s feedback and look
forward to amicably resolving this
matter

We've offered a significant refund of the purchase price to resolve this amicablyThe customer advised she would review with her husband and reply
We look forward to the customer's positive response to our offer

We appreciate the customer contacting us regarding her concerns
We have spoken with the customer and offered a partial refund with a signed
agreementThe customer accepted this offerWe appreciate the customer’s
feedback and look forward to amicably resolving this matter

The local office recently inspected and has scheduled warranty service at no cost to the customer for Monday, January 22nd

We appreciate the customer contacting us regarding their concerns.We inspected the installed carpet in December and found no defects with the product or installationWe suggested that the customer increase maintenance (vacuuming more frequently).For customer satisfaction and goodwill, we have
offered replacement at a discounted cost to the customer

We appreciate the customer contacting us regarding their concerns.We’ve reached an amicable agreement to discount the orderThe discount is in process as agreed.We thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe local office has been speaking with the customer regarding the received estimatesWe have made an offer to resolve based on the assessment of the issue

We appreciate the customer contacting us regarding their concernsWe have made several attempts to contact the customer via phone and email, but have not received a response from the customerWe have provided a monetary accommodation to the customer based on previous discussions with the
customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter

The regional manager spoke to the customer todayUnfortunately the manufacturer has still not processed the claimAs such, we offered a full refund of the purchase price with a signed agreement, allowing the customer to keep the installed floor “as is” to do with as she likes

My experience with Empire Today was great! I got a good price and the installers were great too Thanks Empire!

We appreciate the customer contacting us regarding their concernsThe independent sales associate no longer represents usWe have contacted the associate and asked the he no longer contact the customerWe have advised the customer to file a police report if he feels any personal information has
been accessed unlawfully

We appreciate the customer contacting us regarding their concerns.The local office has spoken with the customer and confirmed their satisfaction with the repairThey are currently discussing an amicable resolution to the customer’s requested reimbursement