Empire Today, LLC

We appreciate the customer contacting us regarding their concernsThe local office has been attempting to speak with the customer by telephone to schedule repairs without a return call

We appreciate the customer contacting us regarding their concernsService has been completedWe apologize for any inconvenience and thank the customer for their feedback regarding the experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Alyssa ***

We are happy to reschedule the appointment for November 27th

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Kevin ***

We appreciate the customer contacting us regarding their concerns We installed carpet for the customer in June We inspected at no cost to the customerTo move forward with a manufacturer’s warranty claim, we must have proof of a professional cleaning every 12-months per the
warranty guidelines

Unfortunately, we are unable to service the tracks for the sliding closet doorsWe have asked the customer to provide an estimates for such repairs for our review

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and scheduled the repairs for March 26, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsServices were completed on Saturday, May 6thWe thank the customer for their feedback

The damage to the installed floor is not covered by warrantyWe have offered full replacement at an extremely discounted cost to the customer; we are hopeful they will reconsider

Complaint: ***
I am rejecting this response because:I am still waiting on a final resolution on getting my carpet repaired or replaced
Sincerely,
Lauren ***

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and offered a partial discount with a signed agreementThe customer accepted this offerWe appreciate the customer’s feedback and look forward to amicably resolving this matter

The local office has been in contact with the customer and they have agreed to service the week of June 19th

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me
They have scheduled this appointment, would contact Revdex.com back if they fail to complete the job then or keep changing the date again
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
me
Sincerely,
*** *** No service appointment has been made with me What will be done on the 18th? What time do I expect service Do I have to empty a room? I need information Poor communications is something the company needs to improve upon

We appreciate the customer contacting us regarding his concernsThe installations have been completed, and we have reached out to the customer and left a message to confirm he is satisfiedWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and service is scheduled for August 16,

We appreciate the customer contacting us regarding their concerns. We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the engineered hardwood and carpet. The certified inspection is yet to be scheduledOnce we have
results we will discuss the findings with the customerWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns.The local office has spoken with the customer and replacement is scheduled for Tuesday, April 18,

We appreciate the customer contacting us regarding their concernsService was completed on August 4thWe thank the customer for their feedback