Empire Today, LLC

We would be happy to send a more material for repair, and replace the damaged areas and relay the non-damaged materialThe local office has reached out to the customer to schedule

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the installation was completed on June 1, We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer, and the replacement was completed on February 8, We appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***-***

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and offered a replacementThe customer selected a new style, and the replacement is scheduled for February 13, We appreciate the customer’s feedback and look forward to amicably resolving this
matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and issued an accommodation to the customer as agreed. We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concerns.While this product is out of stock, we were able to locate material to offer for this customer paid repairThe product has been shipped to the local office & we are scheduling a mutually convenient time to complete the repairs
We thank the customer for their feedback regarding their order

We appreciate the customer contacting us regarding their concernsService was completed on October 19thWe thank you for your feedback

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Betty ***

We appreciate the customer contacting us regarding their concerns.Installation was completed on Thursday, March 23, We have also discounted the order for the inconvenience

We inspected the customer stair installation and discussed the concerns with the customer on February 27, The local manager has to review the findings and do some additional investigationOnce we have determine the possible next steps we will contact the customer to discuss

Service was completed as agreed on Monday, February 20,

We appreciate the customer
contacting us regarding his concernsWe have been in contact with the
customer, and the repairs have been completedThe customer will send us the
receipt for repairing the damages so that we can review for reimbursementWe
appreciate the customer’s feedback and look
forward to amicably resolving this
matter

We appreciate the customer contacting us regarding their concerns. Empire contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the laminate flooringThe certified inspection is to be scheduled with the customerWe appreciate
the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsInstallation was completed on Thursday, January 25thWe appreciate the customer’s patience and feedback regarding this matter

We appreciate the customer’s patienceWe have been advised by the vendor that the product is ready for shipment and we should have no later than early next weekOnce the product has arrived we will contact the customer to schedule at their earliest convenience

We appreciate the customer contacting us regarding their concernsThe local office left a message for the customer to confirm the date of repairWe would be happy to schedule service at the customer’s earliest convenience

We appreciate the customer contacting us regarding their concernsThe $refund was processed to the credit card used for depositThe COD check payment was deposited and is not kept by the installer

Initial Business Response /* (1000, 15, 2015/07/15) */
We appreciate the customer contacting us regarding his concernsWe have spoken with the customer, and the repairs are scheduled to be completed on July 16, We appreciate the customer's feedback and look forward to amicably resolving this
matter