Empire Today, LLC

The refund has been processedWe have left the customer a
message advising of this, and per her request, we have also sent her an email
with a copy of the contact and the refund transactionWe appreciate the
customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and offered a replacementThe customer accepted this offer, and the replacement is scheduled for October 27, We appreciate the customer's feedback and look forward to amicably resolving this
matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Glenn ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the service was completed on June 16, We need to schedule one additional repair of a transitionWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns. The regional manager spoke to the customer on October 27thWe have agreed to replacement with a discount in exchange for a signed agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The deposit payment was refunded by check and delivered by *** to the customer on October 26,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns The local office contacted the customer by telephone and offered to repair the molding at no cost to the customerAlternately, we have offered to discount the order so they may have their own contractor address. We are
currently waiting for the customer’s response to our offers

Complaint: ***
I am rejecting this response because: The packet containing a very detailed complaint along with photographs will be transmitted within the next seven days Upon acknowledgement of receipt, I will consider closing this complaint as it is becoming painfully obvious that regardless of how dedicated the staff may be, restitution for out of pocket expense is all I can expect to receive All other deficiencies will simply be ignored
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsService was completed on February 6thWe thank the customer for their feedback

Initial Business Response /* (1000, 5, 2015/08/27) */
We appreciate the customer contacting us regarding her concernsWe regret the missed repair appointments and any inconvenience that occurred as a resultWe have spoken with the customer, and the repairs were completed on August 26, We
appreciate the customer's feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe window treatments were purchased in and come with a limited warrantyWe have agreed to send to the manufacturer for repairs

this job has yet to be completed as promised to start on Sept 29th then again on Oct 1st and yet again on Oct 12th no one has shown up to lay my new product sitting in my living room oh my three weeks of dealing with sub floor this is just wrong and now I'm being told this is my fault by Jim the installation manager so rude

I was highly impressed with this company from my sales appointment all the way through the installation As I soon found out, replacing my whole story home with new carpet was like movingAfter a week or more of packing up all items, I was worried how the installers were going to get all my furniture moved and back in placeI imagined the worst Well...I was extremely satisfied with the installation crewThey were respectful of my home and furnitureThe lead crew man was professional and explained everything at the beginningAlso he welcomed our questions along the wayThis crew had a great process that allowed them to complete the job within one day with efficiency
I highly recommend Empire Today

We appreciate the customer contacting us regarding their concernsThe local office has conducted two (2) internal inspections and each have found site related damage to the installed floorSuch damage is not covered by warrantyThe customer is welcome to have their own certified inspection
completed at their own cost for review for any warranty claims

We appreciate the customer contacting us regarding their concernsIndependent inspection found minor install issues and site related damageWe have offered a reduced cost for service, which the customer declinedWe are hopeful the customer will reconsider our offer

We appreciate the customer contacting us regarding their concernsThe local office contacted the customer and scheduled service for April 7,

We were able to reach an amicable resolution with the customerWe thank them for their feedback