Empire Today, LLC

We appreciate the customer contacting us regarding their concernsThe customer’s order required additional subfloor repair work to be completed correctlyCustomers are advised on the contract that such unforeseen issues may be at an extra costThe customer agreed to subfloor repairs at an
additional cost and was charged as agreed

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***While the company continues to use language appropriate to "amicability," they have offered a cash settlement of half of the requested refund (the original amount paid to the company in 2015, and no more than that)An offer of half the requested refund by cash payment is not satisfactory
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and scheduled repairs for August 21st

Complaint: ***
I am rejecting this response because: No one contacted me and the complaint was not resolved
Sincerely,
Randi ***

We appreciate the customer contacting us regarding their concernsThe service was completed as agreedWe thank the customer for their feedback

We appreciate the customer
contacting us regarding her concernsWe have spoken with the customer and
advised that due to the curves and angles of the stairs, we are not able to
install any hard surface productWe have offered a refund with a signed agreement
We appreciate the customer’s
feedback and look forward to amicably resolving
this matter

The customer contacted the local office and requested the repairs be completed the week of December 26th

Per the customer’s request, this order has been canceled and all payments refunded

We appreciate the customer contacting us regarding their concernsWe have internally inspected and are scheduling service at no cost to the customer

We appreciate the customer contacting us regarding his concernsWe regret that the installation was not completed as scheduled and any inconvenience that occurred as a resultThe installation has now been completed, and for customer satisfaction and goodwill, we offered the customer a partial
discountWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns Service was completed for a nominal fee on October 5, We thank the customer for their feedback regarding their order with us

We appreciate the customer contacting us regarding their concernsWe have agreed to contract for an independent inspection of the installed floorThe inspector will contact the customer directly to schedule service

We appreciate the customer contacting us regarding his concerns
We have spoken with the customer and offered to deliver one box of product on
December 17, The customer accepted this offerWe appreciate the
customer’s feedback and look forward to amicably resolving this matter

The manufacture confirmed that the shipment was sent out today and we will confirm with the customer for service once the product arrives

I am done dealing with this company in any wayIt is not worth any more of my valuable time

Our policy would be to repair or replace under warranty (installed Feb 2017) and we are happy to move forward with service at the customer’s earliest convenience

We appreciate the customer contacting us regarding their concerns. We have agreed to full replacement at a discounted cost to the customerWe are currently waiting for the customer to advise their availability to schedule

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have agreed to replace the carpet at a discounted rateThe customer has an appointment on May 10, to selected a carpet style and colorWhen the carpet selection has been made we will
contact the customer to discuss the final pricing and schedule the installation at a date of their choosingWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns
Repairs were completed under warranty at no cost to the customer on July 15thWe apologize for any inconvenience

Market has actively engaged the customer & we have the re-selection; waiting on the customer to check their schedule and confirm a date