Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. The customer has been informed that scratching of the hardwood flooring is not covered under the manufacturer’s warranty.    We have left voice mail messages to speak with the customer, to offer a repair the affected...

boards at a discounted cost to the customer.   We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office has been in contact with the customer and we are waiting for receipts for the professional cleaning(s) to forward with the claim to the manufacturer.

We appreciate the customer contacting us regarding their concerns. The local customer service manager was able to resolve amicably with the customer. We appreciate their feedback.

Complaint: [redacted]
I am rejecting this response because: we never told...

anyone this was done and we were satisfied. They lied. It is the most horrible customer service I have ever experienced. I never had so many people hang up on me.  I would never refer this company or use them again. 
Sincerely,
Elizabeth [redacted]

We appreciate the customer contacting us regarding their concerns.  The local office spoke with the customer on Wednesday, September 7th, and has scheduled repairs for September 13th at the customer’s request.

Complaint: [redacted]
I am rejecting this response because:A signed contract and accepting my check as a deposit is a binding agreement in my eyes. For you to cancel the job due to your own mistakes does not sit well with me and the consumers you deal with on a daily basis should be aware of how you conduct business. This contract was done during your 50% off sale, the pricing I was given was 50% off the price you said the job should of been priced out, so it also should be known that you do not stand behind your advertising promises. The way you conduct business and the lack of professionalism is truly something that should be shared. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer. The boards the customer has stated he does not desire are a natural characteristic of the hardwood he has installed. We are in current negotiations with the customer for a possible monetary accommodation to the order for customer satisfaction and goodwill. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
 
We have contacted the customer regarding the issues and repairs under warranty, at no cost to the customer, are scheduled for August 2, 2016.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled this order and issued a full refund of the deposit payment. We look forward to working with the customer on future home improvement projects.

The offered discount was processed on October 29th. We appreciate the customer's feedback on their order.

The installation was inspected and we are scheduled to service on March 17, 2017.

We appreciate the customer contacting us regarding their concerns. Service was completed as agreed and the local office has spoken to the customer to confirm satisfaction. The agreed upon discount has been processed. We apologize for any inconvenience and we thank the customer for their feedback on...

their experience.

We appreciate the customer contacting us regarding their concerns. We discounted the order by $251.00 due to the inconvenience. The discount was applied before final payment & the customer paid the reduced balance as agreed. We thank the customer for their feedback and we look forward to...

working with the customer on future home improvement projects.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
Vanessa [redacted]

We appreciate the customer contacting us regarding their concerns. The customer’s flooring was installed in January 2015. We provide a one (1) year workmanship warranty with all installations. The customer’s floor is well out of warranty. Further, we no longer carry the customer’s style of flooring....

We would be happy to work with the customer on the cost of replacement.

We appreciate the customer contacting us regarding their concerns. The product is in stock and we have left several messages to schedule at the customer’s earliest convenience.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment by check. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service began on June 20, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:
No one from this company showed up at my house to finish anything!!!  I have tried to contact the company to ask why no one showed up but no one will return my calls. 
Sincerely,
Stephannie [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and scheduled repairs for Thursday, July 6th. We thank the customer for their feedback.