Empire Today, LLC

Complaint: [redacted]
I am rejecting this response because: empire  has canceled my...

install and refunded me the down payment, yet Zero compensation for the inconvenience of my house being in shambles until another company can get a floor installed. The entire first floor of my house is crammed into one room. This was possible for the few days prior to install but this is unacceptable for this long of a period of time due to their inaccurate sales or swap of material at time of install. So now my family is sitting on our porch to eat dinner nightly bc of the lack of flooring in our home. I can't barely use my kitchen bc it's a disaster 
Sincerely,
[redacted]

The independent, third party
inspection indicates that there are no manufacturing defects with the carpet.
We have offered to restretch the customer’s carpet at no cost or to replace
with an upgraded style at a substantially discounted cost. We look forward to
hearing back from the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding his concerns.
We have spoken with the customer and offered a replacement. The customer has
selected a new style, and the installation is scheduled to be completed on
November 23, 2015. We appreciate the customer’s feedback and look forward...

to
amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:Empire Flooring does not want to admit any wrong. If I accept the 1/2 off of a replacement floor, that would mean I'd end up paying $20,000 for flooring which should have been installed correctly to begin with. Empire is claiming that I had total water damage and that is not the case. We told Empire that we wanted their flooring taken out and refund our money. I asked Empire about our one year warranty.  They told me that they (Empire) covers the labor warranty and the manufacture warranty of the material is also covered by Empire and they would not allow us to file a warranty claim.  The floor product has been installed since January 2017 and was not right from the beginning. I believe the floor product we originally selected is not what they installed. The area representative for my area, [redacted] as much as said we had "cheap" flor product. Mr. [redacted] even told me blankly that he would not let me talk to his superior, nor would he let me speak to someone in their corporate office.  I will I'll seek legal action against Empire Today. I believe they (Empire) had taken advantage of us because of our age. The stress alone with this situation has taken its toll on me and my wife. We are both heart patients and this has caused us undue stress and financial devastation.  We build our final home to live ourmthe rest of our life in peace and didn't count on having this kind of problem. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.  The local office recently spoke with the customer. While the floor they purchased is scratch resistant, no flooring is scratch proof. We have offered to work with the customer on the cost of replacement. We have also offered...

to discount the customer’s recent purchase for customer satisfaction and goodwill.

We have offered replacement with the customer's choice of re-selection. The customer has asked to review more samples before making her final choice.

We appreciate the customer contacting us regarding their concerns. Service was completed on August 5, 2017 and we have confirmed the customer is satisfied. We appreciate their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jennifer [redacted]

Complaint: [redacted]
I am rejecting this response because:  This is not a plumbing issue.  The complaint is not directed toward the labor that was performed in installing the Lining. Over time the Liner over the original tub, became unstable, moving back and forth as I shower, or not secured to hold my 125 lbs. as I shower. FYI: I am the only person using or bathing in the tub. 
Sincerely,

[redacted]

We appreciate the customer contacting us regarding their concerns. Based on inspection, site related moisture damage is affecting the installed tile. This damage is not covered by warranty. We would be happy to provide a quote for repair/replacement, but the moisture issue must be addressed prior to...

service.

We appreciate the customer contacting us regarding their concerns.
 
Service was completed on July 20th. We apologize for any inconvenience this matter caused.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We look forward to working with the customer on future home improvement projects.

Complaint: [redacted]
I am rejecting this response because: It seems like customer personal information protocols are lacking with the company and a sales associate was able to take my personal information with him when leaving the company and use it for business other than originally intended
Sincerely,
Antonio [redacted]

We appreciate the customer contacting us regarding her concerns. We regret any delays in the cancellation process and any inconvenience that occurred as a result. Per the customer's request, the order has been cancelled, and we have spoken with the customer and confirmed that she received her refund...

check. We appreciate the customer's feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled replacement for May 19, 2018. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have reached an agreement with the customer, and we are currently waiting on paperwork. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.  Installation was completed on October 8th. The local office reached out to the customer regarding any open issues without a return call. We thank you for your feedback regarding your order.

We appreciate the customer contacting us regarding their concerns. We have discussed with the customer and have requested proof of professional cleaning so the review may move forward.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
installation was completed on November 28, 2015. The customer will submit a
receipt for the fee to reschedule the movers, and we will review for reimbursement.
We appreciate the customer’s...

feedback and look forward to amicably resolving
this matter.

We have been in contact with the customer and agreed upon a partial refund,installation of an additional room, and replacement with hardwood with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.