Empire Today, LLC

The customer paid $242.50 by credit card for the deposit payment; this is reflected on the signed purchase order contract. The $100 refund was processed back to the credit card used for the deposit payment. The check was processed electronically for the COD payment as written. The difference, the discount described above, was processed as agreed.

Complaint: [redacted]
I am rejecting this response because: I want re stretch done at no cost to me. 
Sincerely,
[redacted]

Complaint: [redacted]
 I am rejecting this response because they did not do work under warranty,they finally finished the work that they were paid in full for after I turned them in to Revdex.com, they [redacted] my name on a document,I had to force them to do the job correct. 4 months later.
Sincerely,
Sherry [redacted]

We appreciate the customer contacting us regarding her concerns.
We regret the delay in completing the installation and any inconvenience that
occurred as a result. We have spoken with the customer, and the installation is
scheduled to be completed on November 14, 2015. Additionally, we offered...

a
partial discount for customer satisfaction. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:This company still owes me $200...

cash for the damages their tile installer caused to my property, my refrigerator water line, & stove removal unplugged and moved from it correct space in my kitchen keeping me from usage to cook on.   I had to pay for services rendered to replace both items & send verification of receipts of thus payments.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The flooring has been installed as agreed and the market is reaching out to the customer to schedule installation of the baseboards.

We appreciate the customer contacting us with their concerns. Service has been completed as agreed and the customer also confirmed receipt of the payment for damages.

We appreciate the customer contacting us regarding their concerns. We have spoken to the customer and discussed and explained the pricing of his order. We consider this matter resolved.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the repairs are scheduled for October 6, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because: It's a lie. They didn't refund...

me still, and it is still an issue on my credit card. No one there is helpful and they have had 8 different people call me to let me know they wont do anything for me. I can't believe I have been dealing with these thieves for more than 4 months now that I don't have any resolve yet. I never even did any business with them!!!
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed as scheduled, and we’ve left a voicemail for the customer to confirm their satisfaction. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have made several attempts to contact the customer, but they have not returned phone calls.  We would like to apologize for missed sales appointment. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and all issues have been resolved. We thank the customer for their feedback on their experience.

Complaint: [redacted]
I am rejecting this response because: the company in question has not performed any repair work. yet it would be premature to close complaint giving their track...

record of me fileing complaints before and not showing up to fix the repairs. in my honest opinion it could another tactic to slow down process, so they can take their good sweet time to avoid their responseablities. 
Sincerely,
Ross [redacted]

We appreciate the customer contacting us regarding their concerns.The refund was processed as agreed on March 31, 2017.We thank the customer for their feedback on their experience.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer on August 25, 2016 and offered to remove the laminate flooring from the stairs, and replace with carpet. The customer asked us not to contact her further as she is consulting with her...

attorney.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Tyler [redacted]

Complaint: [redacted]
I am rejecting this response because: Empire did not inform me of the warranty parameters at time of my initial complaint.  I would have never waited to get it cleaned if I had the facts.  Instead I was treated with disrespect; they claim they were helping me and twice did not even show up for scheduled appointments!  My husband and I both left work to meet them and never even received a phone call as to why they weren't coming. I spent almost $4,000 on the carpet and was never told there was any time frame on the warranty, that fact never came out until much much later.  I had to have made at least 30 calls to Empire over this.  I had people lying to me throughout, even pretending like they were supervisors and they were not. Please read the total complaint, it tells the truth on how poorly I have been treated by Empire.  They offered me a deal in which I would pay almost another $2000 to replace a carpet that did not even last 1 year.
Sincerely,
[redacted]-[redacted]

We appreciate the customer contacting us regarding her concerns. The customer's carpet has been installed since 2005, and as such, both the installation and manufacturer warranties no longer apply. We previously offered to repair for a service fee, but the customer declined. We have offered to...

reduce the cost for the carpet to be re-stretched by fifty percent, and we can also inspect the laminate. We look forward to hearing back from the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer...

to discuss the results and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.