Empire Today, LLC

It is what it is 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office was able to reach an amicable resolution with the customer. We appreciate their feedback.

We appreciate the customer contacting us regarding their concerns. The local office has offered to inspect and schedule service at the customer’s convenience. The customer has declined all service options. The local office has left a telephone message to discuss alternative options for resolution....

We look forward to speaking to the customer.

We appreciate the customer contacting us regarding her concerns.
We have been attempting to reach the customer via telephone and email to
discuss the options for a replacement, but we have not yet heard back from her.
We look forward to hearing back from the customer amicably resolving...

this
matter.

We appreciate the customer contacting us regarding their concerns. Pick up and refund was processed as agreed on October 18, 2017. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because:The quality of the laminate is extremely poor in addition to the installation.
Sincerely,
[redacted]

Was told from empire the would price match and now they won't . It's pretty bad that they won't honor the verbal contract that was told to me over the phone from the manger in Corp. this is not closed I want to hear from someone in management that can Handel things and won't lie. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Eleanor [redacted]

We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer and
offered a replacement with a signed agreement. The customer is currently
reviewing the agreement. We look forward to hearing back from the customer and
amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. As the customer requested, the order has been canceled and the full deposit payment refunded.

We appreciate the customer contacting us regarding her concerns. We spoke to the customer and offered to reinstall the floor as a glue down in order to address the concerns with the floor squeaking. We are currently in the process of completing this service. We appreciate the customer's feedback and...

look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and all service issues have been resolved. We thank the customer for their feedback on their experience.

We appreciate the customer contacting us regarding his concerns.
 
We offered to install the transitions the manufacturer provides for this style of flooring, or reimburse and install transitions the customer may prefer. The customer agreed to allow installation with the manufacturers and has...

scheduled service for July 25, 2016.

Service was completed as agreed on March 1, 2017. We appreciate the customer's feedback.

The new product has been received and the customer is scheduled for installation.

We appreciate the customer contacting us regarding their concerns. Service was completed on August 22, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.We were able to reach an agreement with the customer to resolve this matter amicably and a check refund is in process as agreed.We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have offered to replace the carpet under warranty at no cost to the customer. Service is scheduled for July 8th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and come to terms on a monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Thank you for contacting us regarding your concerns. The local office called and left a voicemail on October 6th regarding the requested discount. We have not yet received a return call.