Empire Today, LLC

Complaint: [redacted]
I am rejecting this response because:This is what was promised and not delivered before making my complaint to the Revdex.com.  I have not been able to talk to managers, nor have the people I have spoken with addressed all of my concerns.  Most recently I was told that I would receive a call back confirming the adjustments.
Sincerely,
Ian [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and based on inspection, it was agreed to replace the installed floor under warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Derek [redacted]

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
scheduled an inspection for November 24, 2015. Once we have reviewed the
inspection results, we will follow up with the customer to discuss possible solutions.
We appreciate the customer’s...

feedback and look forward to amicably resolving
this matter.

Complaint: [redacted]
I am rejecting this response because:  The sample provided to replace my original order was NOT COMPARABLE to the Alpine Chapel sample that I originally ordered.  I did receive my $150 deposit refund but this cannot compare to the amount of aggravation and irritation that I had to endure by dealing with an incompetent company such as Empire Today!  Thank you to the Revdex.com for your help in getting my deposit back.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I received a call from [redacted] - [redacted] [redacted] regarding this compliant. I called her back and left her a msg indicating that I would like to speak with her however I work so please leave me a few times she is available on my voicemail.She did call back - however did not provide any times and just asked me to return her call. I did again, and again, asked her to leave some times she is available so I can be free and never heard back. I called again and left another message and still no response.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The customer has forwarded the receipt for the damaged chairs and reimbursement is in process. We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer via telephone to discuss our offer of a discount. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because: I received a response from Empire Carpet on July 7th, the day following this complaint. I was told they would be ordering this carpet and would call me within a couple days to let me know when it would be arriving. I have called and left 2 messages with [redacted] over the past 2 weeks with no response. It has been 20 days since I have heard from this company. This is unacceptable. This is the same situation we dealt with before and it took an entire year to get our carpet replaced.
Sincerely,
[redacted]

The local office has scheduled service with the customer for Saturday March 4th.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and Empire price matched the entire contact amount to equal the overall quote from Home Depot.  We do not price match individual line items.  We appreciate the customer’s feedback and consider...

this matter resolved.

The requested refund has been approved. However, the refund must be to the customer’s method of payment.

The local office spoke with the customer on February 20th and came to an amicable resolution.

We appreciate the customer contacting us regarding their concerns. The local office has discussed the matter with the customer and was able to reach an agreement on the damages. We thank the customer for their feedback.

I have not received the documents the company promised to send to me NOR have they scheduled a inspection.   omplaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and were able to discuss their concerns.  Customer did not make any requests. We appreciate the customer’s feedback and consider the matter handled.

The financing company is a wholly separate company; we do not have direct access to the customer’s account. We contacted the financing company on the customer’s behalf, and we were advised on August 31, 2016, that: “The promotional change has been completed as requested below. Please allow 7-10 business days to show reflected on the customer’s account.”The customer will need to contact the financing company regarding any interest or fees that may have been charged.

We appreciate the customer contacting us regarding their concerns.
 
If the new carpet is thicker than the previous flooring, this will cause the doors to drag on the new carpet, potentially causing damage to both. In the Pre-Installation Check List given to customers at the time of the sale,...

we advise customers that this is a possibility and that we do not cut or adjust doors.
 
For customer satisfaction and goodwill, the installer has agreed to return to the customer’s home and complete the needed adjustments and trimming of the doors.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customers and offered to replace at a discounted rate. The Agreement for replacement has been forwarded to the customer.