Empire Today, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I receive payment promptly.
I have been contacted and told they are processing the refunds and should receive them soon.  If for any reason I do not receive the compensation agreed upon, I will resubmit my complaint.  Thank you for your kind attention to this matter.
Sincerely,
[redacted]

Customer replacement was scheduled for Saturday October 15th. The installers arrived as scheduled. The customer began to threaten legal action if the installers did not complete the install exactly as she requested.  The customer was advised that he install would take two days and requested we...

work Saturday and Sunday. We are closed on Sunday and offered Saturday and Monday service; the customer refused service. The local General Manger has attempted to contact the customer by telephone several times without reply.

We appreciate the customer contacting us regarding his concerns. Per the customer’s request, the ceramic order has been cancelled, and the refund of the deposit has been issued back to his credit card. Additionally, we have credited the customer as reimbursement for the chandelier. It can take up to...

three to five business days for the credit to reflect back on the customer’s card. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We were advised that the vendor (manufacturer) is still working on this claim. As soon as we receive further information, we will contact the customer directly.

We appreciate the customer contacting use regarding their concerns.
 
The installation has been completed for all areas. We apologize for delay or inconvenience.

Thank you for contacting us regarding your concerns.   Our accounting department has confirmed that the correct promotion has been requested of the finance company on October 5th. Please allow up to 2 billing cycles for the changes to reflect on the monthly statement.   We appreciate your...

feedback regarding your order.

We appreciate the customer contacting us regarding their concerns.  We inspected the floor to determine the root cause of the customer’s concerns with the flooring.  The inspection determined the installed hardwood flooring was free of manufacturing or installation defects and all concerns...

were customer expectation of the laminate. Empire has spoken to the customer and for customer satisfaction and goodwill has offered replacement of the laminate floor with a different laminate of equal value at no additional cost to the customer. We have an appointment for the customer to view laminates on August 16, 2016. Once the customer has selected a different laminate we will contact the customer to schedule the replacement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer and resolved the matter amicably. We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns. The installation and repairs were completed on March 19, 2016. We also offered the customer a partial discount for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to refund the order. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled service for May 30, 2018. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We have explained the customer that the manufacturer requires transitions be installed to meet industry standards for the product contracted. We have also offered to replace the bathroom floor. The customer has informed us that they have contacted a independent party to inspect the floor and will...

not proceed with any adjustments to the floor until the inspection has been conducted to either verify or refute our statements. We look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the replacement of the carpet was completed on January 14, 2017. We appreciate the customer’s feedback and consider this matter resolved.

Thank you for contacting us regarding your concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment to the credit card used for payment. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and scheduled service for Tuesday, April 4, 2017.

Complaint: [redacted]
I am rejecting this response because: it took almost a m9nth for Empire to respond to my request. during this long interval...

I received phone calls from sales wanting to set up appointments for new blinds! also a salesman came to my home to talk about new blinds when I specifically stated the appointment was for damaged existing blinds! Empire doesn't know how to communicate with each department not customers. Lots of complaints on Revdex.com website state the same concerns.
Sincerely,
[redacted]

Complaint: [redacted]
I...

am rejecting this response because: I feel Empire has not made enough of an attempt to clean the grout off of the tiles, and I have many different colors of grout sue to  prior attempts by original installer to clean, unsuccessfully.  New grout done with tiles that were replaced, with the repair, is correct color, but is much darker than all  other areas, which vary from white to many different shades of tan and brown. I have sent many photos of current condition of floor to Installment Manager.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Eric [redacted]

We appreciate the customer contacting us regarding their concerns. The customer’s carpet is fully under warranty. The local office has left several messages without reply in an attempt to schedule service.

We regret any delays that occurred in processing the refund for the damages. The refund has now been processed, and the check will be sent to the customer’s provided mailing address. We appreciate the customer’s feedback.