Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. The customer has been contacted an service is scheduled for Tuesday, February 6th.

We appreciate the customer contacting us regarding their concerns.Due to the storm, inspection was rescheduled until Thursday September 21st.  We are waiting for a call back from the customer to confirm the new date.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   However, I strongly feel that Empire Today should look at their business practices, their contractors, their sales staff and Customer Service departments going forward.  What I endured should NEVER happen to another customer.  I strongly urge additional training in screening contractors and training sales staff on what is and what is not appropriate when conducting business.  A refund was the least you could have done.  I still believe The Revdex.com and other consumer affairs organizations should review your business practices and look into further complaints against you.  
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office inspected and has scheduled service for Saturday, December 16, 2017.

We appreciate the customer contacting us regarding their concerns.
 
The local office contacted the customer and rescheduled the installation for July 13th. Installation was completed as agreed. We apologize for the inconvenience this matter caused.

Complaint: [redacted]
I am rejecting this response because: All of our calls and emails were ignored until 2 weeks...

later when they finally came back and did some painting.  Currently it looks like the paint doesn't match nor did they do any testing to make sure damage was not done inside the ceiling.  Considering another outside source stated it would take about $5,000 to fix the issue, $5.00 in paint hardly seems reasonable in terms of making sure there won't be any issues later on because it wasn't properly fixed.
Sincerely,
Teresa [redacted]

We appreciate the customer contacting us with her concerns.
 
We’re sorry to learn the customer is disappointed in the performance of her carpet. For customer satisfaction and goodwill, we will replace with a similar grade/cost of carpet at no additional cost to the customer in exchange for a...

signed Agreement.
 
The local office will be contacting the customer shortly to schedule a time to show additional carpet samples.

We appreciate the customer contacting us regarding their concerns. Installation was completed on April 5th. The local office has been attempting to reach the customer by telephone to the customer’s request for an accommodation to fully resolve this matter.

Complaint: [redacted]
I am rejecting this response because:  Yes, the carpet is going to be replaced, but I also have a complaint on the luxury vinyl planking.  When [redacted] came out here on 4/8 he had us sign the contract, and per my Husband said he would come back and go over the contract with us, I was just made aware of this.  I had another contractor out yesterday that is installing my kitchen, he does flooring as well, he states I have 331 sq. ft. of luxury vinyl planking, the way I figure that would cost 820.00 plus 1894.00 in installation.  [redacted] stated they used a leveler, they did not, I was even told as such.  According to other flooring company's, this is too much to pay.  [redacted] did not follow through, per the last complaint we would of lost our 10% deposit of 480.00, in receiving the contact the day of expiration.  The contract conveniently is not dated as well.  I'm still not satisfied with Empire, it took many complaints, telephone calls to get the carpet replaced when the day after corporate called and said they would replace it for us.  I do not wish this to happen to another customer!  I was in the Nursing field for 20 years, my Husband is an Inspector at [redacted] for almost 30 years, we have given back, my patients, his workers, and the clients that come to purchase the planes, we make them feel happy and content, without all this back and forth, right and wrong.  What happened to "The customer is always right", when you cannot even get a response to how much per sq. ft. is my luxury vinyl planking.  Now I am not sure if they charged us 820.00 per sq. ft. for the installation and luxury vinyl planking, or even what they did.  Still my Husband and I are very unhappy customer's.  I do believe they are replacing the carpet so they don't have to address the luxury vinyl planking.  This has all been in my previous complaints, but seems to get "over looked"
Sincerely,
[redacted]

The local office had an installer inspect the carpeted stairs completed on May 15th. The  inspection is being reviewed for claims under the warranty.

Initial Business Response /* (1000, 10, 2015/08/21) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and requested that he send cleaning receipts so that we can file a claim with the manufacturer. We have also offered to show the customer samples...

to replace at a discounted cost. The customer is considering these offers. We look forward to hearing back from the customer and amicably resolving this matter.

The local office has contacted the customer and discussed options for resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Nyree S. [redacted]

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and made arrangements to replace the master bedroom at no cost to the customer. Replacement is scheduled for Saturday, April 8th.

We appreciate the customer contacting us regarding their concerns.The local office contacted the customer and we have agreed on an independent inspection of the installed flooring. The inspector with contact the customer directly to schedule.

We appreciate the customer contacting us regarding their concerns. The corporate office has been in contact with the customer to schedule service.

Complaint: [redacted]
I am...

rejecting this response because: they have said they fixed it  which is a lie and now they are asking for money. They need to fix it without any money as they promised when they sell the package. They said we have life time warranty no matter what. 
Sincerely,
Zillur [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer; the installation of the vinyl flooring has yet to be completed, but we are working with the customer on completing soon.  We will also complete the carpet installation after the vinyl flooring...

has been fully installed. We have agreed to discuss a monetary accommodation with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Installation was completed on November 16th. We regret any inconvenience the matter caused the customer. We thank you for your feedback.

We were able to reach an agreement to resolve the matter amicably.