Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. Service was completed on February 19th. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Darlene [redacted]

We appreciate the customer contacting us regarding their concerns. We have informed the customer that we will process the agreed additional monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office inspected the installed flooring and agreed to repair the transitions to the carpeted areas of the home.

Service was completed on December 6th. The local office has spoken with the customer and confirmed their satisfaction. We thank them for their feedback.

We appreciate the customer contacting us regarding their concerns. Service is scheduled for Friday, March 23rd.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and we reached an agreement to resolve the matter amicably. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer; while past the labor warranty, we have agreed to a one-time service to the carpet at no cost to the customer on Wednesday, April 19, 2017.

Complaint: [redacted]
I...

am rejecting this response because: There is no apology, no acknowledgment of accountability for any of the mishaps that Empire Today and its employees just allowed to occur with no real concern or ownership.Aside from the refunded deposit, what have they offered by way of compensation for the 5+ week painful process that we endured, rearranging our summer schedule around and our home in complete disarray because of Empire Today's ineptness? Kindly refer to the attached email, thoroughly outlining the timeline of this complaint.
Thank you,
[redacted] G.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a refund in lieu of further service with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

For customer satisfaction, we are refunding a portion of the service fee. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns.
The repairs were completed on December 3, 2015. We have been in contact with
the customer and offered a partial refund due to the inconveniences that
occurred. The refund will be processed back to the customer’s credit card....

We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

We thank the customer for their feedback. The local office has contacted the customer and inspection is scheduled for July 25th.

Complaint: [redacted]
I am rejecting this response...

because:
Empire Today was unable to complete hardwood installation on the stairs in my family home located at [redacted] Lane, Hoover, AL [redacted]. The stair amount of the overall job was $560z [redacted] with Empire signed an agreement that I would be refunded the $560. To date, I have received a partial payment of $185.52 and can't get a firm timeframe of when the remainder will be issued. You resolved the other issues with improper installation and I respectfully and gratefully request your help on the remaining refund that is due of $374.48.Receipt of remaining refund owed of $374.48
Sincerely,
[redacted]

We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer, and the
repairs are scheduled for December 23, 2015. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the accommodation we offered has been processed. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns.Service was completed as agreed and the local office has left messages to speak with the customer to confirm satisfaction. We apologize for any inconvenience and we thank the customer for their feedback on their experience.

We appreciate the customer contacting us regarding their concerns. Replacement is scheduled for August 28th at the agreed upon price.

We thank the customer for their feedback. The manufacture has accepted the warranty claim and the floor will be replaced at no additional cost to the customer.

We appreciate the customer contacting us regarding their concerns. We have inspected the installation and forwarded to the manufacturer for further review.