Empire Today, LLC

Complaint: [redacted]
I am rejecting this response because: It's the principle of the thing. We don't want this to happen to other potential customers that Empire Today LLC may sign a contract with.
Sincerely,
Linda [redacted]

Service was completed on August 4, 2016. The regional manager left a voicemail for the customer to discuss the accommodation.

We appreciate the customer contacting us regarding her concerns.
We regret the delays in completing the installation, and any inconvenience that
occurred as a result. The installation is scheduled to be completed on November
12, 2015. We appreciate the customer’s feedback and look forward to...

amicably
resolving this matter.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered a partial discount with a signed
agreement. The customer accepted this offer, and the repairs are scheduled to
be completed on November 30, 2015. We appreciate the customer’s feedback...

and
look forward to amicably resolving this matter.

The previously installed floor, the one destroyed by the flood in the customer’s home, never had any complaints.  The customer never called regarding any issues, no inspections were completed, and no claim was made to the manufacturer on the installed floor. During the replacement the paid for due to the flood destroying the installed floor, the new material was found to have an issue with the locking tongue & groove. As such, the customer was upgraded at no additional cost to them. Nothing was refunded by the manufacturer. No reimbursement is due to the customer.

Thank you for contacting us regarding your concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment back to the credit card. We look forward to working with you on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. In December 2016, we offered to take the customer’s payments in-house at no interest charge for the discounted amount, which was previously charged to the customer’s [redacted] financing account. The customer refused our in-house...

payment option and advised she preferred to stay with the payment plan through [redacted].

We appreciate the customer contacting us regarding their concerns. We have ordered the needed trim/stair materials; they should be in the local office shortly. The local office will contact the customer directly to schedule service.

We appreciate the customer contacting us regarding us regarding their concerns.
 
The repairs were completed under warranty at no cost to the customer.  We appreciate the customer’s feedback on this matter.

We appreciate the customer contacting us regarding their concerns. An independent inspection was completed on November 20th. We are currently awaiting the inspectors report.

We appreciate the customer contacting us regarding her concerns. The refund for the cancelled order has been processed back to the customer's credit card. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
 
Per the customer’s request, the order was canceled and the deposit payment was refunded on July 18, 2016, in full to the credit card used for payment. Please allow up to 5 business days for the refund to post.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
installation has been completed. The wall base was not included as part of the
order. The customer has purchased his own wall base, and we will install it as
a customer courtesy on November...

13, 2015. We appreciate the customer’s feedback
and look forward to amicably resolving this matter.

Per our previous reply, we price-matched a competing quote and provided an additional $100 courtesy credit. No further adjustments or refunds were promised. We appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns.   The customer’s concerns with the leak are not covered by warranty, however for customer satisfaction and goodwill we agreed to assist their plumber on October 1, 2016.   We thank the customer for taking the time to...

provide feedback on their order.

We appreciate the customer contacting us regarding their concerns. We apologize for the missed appointment. The General Manager has reached out to the customer to reschedule at the customer’s earliest convenience.

We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer, and the installation has now been completed. We also offered an additional accommodation for customer...

satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and offered a partial refund with a signed agreement. The customer accepted this offer. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Arlene [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the customer agreed to contact us on Friday April 29, 2016 after further reviewing our offer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.