Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. Service was completed on May 4, 2017, under warranty and at no cost to the customer. Additionally, we discounted the order by >20% for customer satisfaction and goodwill. We look forward to working with the customer on future home...

improvement projects.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 6, 2016. We appreciate the customer’s feedback and consider this matter resolved.

Complaint: [redacted]
I am rejecting this response because: I received a call from...

[redacted] and responded. I also responded to the corporate office via email. [redacted] made a home visit and offered to repair the carpet. I am still waiting to hear back to schedule the repair. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We have reached out to the customer and left a message to discuss reimbursement for the cost of the window. We look forward to hearing back from the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.The damages to the installed carpet were found to be site related. For customer satisfaction and goodwill, we have offered to replace the carpet at a discounted cost to the customer.

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled inspection for Wednesday June 7th.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer.  The correct vinyl flooring was installed per contract and there are no manufacturing or installation related defects in the floor.  We have offered the customer for customer satisfaction...

and good will a monetary accommodation or full replacement to a different product at a discounted cost to the customer. The customer has declined our offer, but agreed to call us back. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Ralph [redacted]

We thank the customer for their feedback. The local office spoke to the customer on July 6th and reached a resolution regarding the damages and service.

The certified inspection report has been forwarded to the customer. The independent inspection supersedes any internal review. We are unable to forward internal review documents to the customer. The local office has reached out to the customer to discuss the needed repairs.

The local office contacted the customer and was able to reach an agreement to resolve the customer’s concerns amicably.We appreciate the customer’s feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Frisha [redacted]

We appreciate the customer contacting us regarding their concerns. The refund has been issued to the customer’s credit card. We appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns.All installations are warrantied for one (1) year from date of installation. As this order is well out of warranty, the local office has contacted the customer and offered to service at a reduced cost to the customer.

We appreciate the customer contacting us regarding their concerns. The agreed upon refund was processed to the customer’s finance account on November 22nd. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.The corporate office attempted to contact the customer by telephone without success. All credits were processed to the customer’s credit card on October 21, 2016.  We have emailed the customer receipts with the transaction...

numbers that can be verified by the card issuer as conformation of the credits being received.We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The repairs have been completed and the customer advised they are satisfied. We thank the customer for their feedback.

The agreed upon refund was processed to the customer’s finance account on June 1st. We appreciate the customer contacting us regarding their concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and agreed to replace the carpet with another style. The office has left messages for the customer to schedule the service.