Empire Today, LLC

We appreciate the customer contacting us with their concerns.   We have reimbursed the customer for repairs that were made at the customer’s expense.

We appreciate the customer contacting us regarding their concerns.The local office contacted the customer and is fully replacing the installed flooring. We thank the customer for their feedback regarding their experience.

We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer
regarding the pricing of the order and the discounts that had already been
processed. We agreed to an additional discount, and it will be processed to the
customer’s financing account. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.

We regret the customer is so dissatisfied with their experience.As previously stated, our review found site related damage, however we have submitted for a second opinion. We will contact the customer as soon as we receive a reply on the claim.

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution is conditionally satisfactory to me.  On Aug. 9 an Empire Today installer/representative came to my apartment and removed the damaged window blind for repair.  When the window blind is in fact repaired so that it again functions, and is reinstalled without charge, I will consider the matter completely resolved. 
Sincerely,
[redacted]

Complaint: 11640792
I am rejecting this response because: I have received nothing...

from this business yet and after talking to "upper Management" I am not at all confident that they are addressing the root problem.  So far everyone that I have talked to has told me a different way this should have been handled.  This has never been about the actual gift card but about how they handle their business.
Sincerely,
Ronald [redacted]

We appreciate the customer contacting us regarding their concerns. The Office of the President contacted the customer and was able to reach an amicable resolution to this matter. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local office has been working with the customer with regard to the carpet claim. Unfortunately we do not have the cleaning information in order to file a claim. As an alternative we have offered replacement at a greatly...

discounted rate for customer satisfaction and goodwill.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me. I want to go on record that it took filing a complaint and notifying the company of my intent to file with Oregon's contractors board to see meaningful action. The work is scheduled but yet to be completed. My final opinion rests with the work that is to be done tomorrow.
Sincerely,
Carrie [redacted]

We appreciate the customer
contacting us regarding her concerns. We met with the customer on December 14,
2015, and we were able to reinstall some of the doors. We advised the customer
to have other doors shaved in order for them to be reinstalled properly, and
the customer agreed. We appreciate...

the customer’s feedback and look forward to
amicably resolving this matter.

Inspection was completed on August 21st and forwarded to our internal inspections department for review. We will reply to the customer directly once the review has been completed.

We appreciate the customer contacting us regarding their concerns. Replacement was completed on October 8th with Vinyl Plank flooring at no additional cost to the customer. We thank the customer for taking the time to provide feedback on their order.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and, we are offering to waive the amount still owed with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Initial Business Response /* (1000, 5, 2015/09/11) */
We appreciate the customer contacting us regarding his concerns. The order has been cancelled, and the refund has been processed to the customer's credit card. If the customer is interested, the order can be reinstated. We appreciate the...

customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us with their concerns. The requested credit has been processed as agreed.

Thank you for contacting us regarding your concerns. Per the pre-installation check list, we do not cut or service doors, especially steel doors. We recommend the customer contact a professional with expertise in such adjustments.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the hardwood installation was completed. The carpet installation I scheduled for May 22, 2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We regret any miscommunication that
occurred regarding scheduling the installation, as well as any inconvenience
that occurred as a result. We have spoken with the customer, and the repairs
are scheduled for December 23, 2015. We appreciate the customer’s feedback and
look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We are a full service flooring provider, our pricing is all inclusive and unfortunately we are not able to break it out line by line as the customer is requesting. The local office has contacted the customer and scheduled for...

service for Friday October 21, 2016.