Empire Today, LLC

We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the repairs and any inconvenience that occurred as a result. We have spoken with the customer, and the repairs have now been completed. For customer satisfaction and good will, we also offered the...

customer a partial refund. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, the order has been canceled. We have refunded the full amount of the deposit payment back to the original payment method. We thank the customer for their feedback and look forward to working with the...

customer on future home improvement projects.

The customer has been approved for replacement under warranty and the local office has been in contact with the customer to coordinate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886440, and find that this resolution is satisfactory to me.
Sincerely,
Michael Lee [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled site inspection for May 24, 2018. We will review the inspection and take the next measures based on the results of the inspection findings. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered a partial refund. The customer accepted this offer, and the refund will be processed back to his credit card. We appreciate the customer’s feedback and look forward to amicably resolving...

this matter.

Complaint: [redacted]
I am rejecting this response because:
Re: Complaint : [redacted]   We have not come to a resolution with the company over this matter.  I have gone through 2 inspection's from their company.  The 2nd person was a general manager.   I have received nothing in writing upon request with the report of the findings from the inspection's. They now want to agree to send out a 3rd party inspector they will pay for or one I find from their list with a partial credit.   We would like the previous inspections in writing with the findings.  Everything has been verbal.  We would like documentation.    Thank You,   Barb [redacted]

We appreciate the customer contacting us regarding their concerns. We have ordered parts to service under warranty. We will contact the customer to schedule once the parts have been received from the manufacturer.

We’ve been able to come to an amicable agreement to resolve the issue with a partial refund.

The laminate flooring was installed in January 2015. We provide a one (1) year workmanship warranty. The manufacturer provides a thirty (30) year warranty on fading, staining, moisture, and wear.  We have filed the information with the manufacturer for possible claims under warranty. As soon as the manufacture information is received, we will contact the customer.

We appreciate the customer contacting us regarding their concerns. We recently inspected the installed floor and have scheduled service for October 17th.

Complaint: [redacted]
I am rejecting this response because:I have lost faith and trust in Empire Today and no longer want them in my residence. If I had been told prior to installation carpet was not a good fit in a basement, I would have chosen another type of flooring (I.e. Laminate or hard wood). I do not want partial payment but a full refund of the basement carpet since it will be deemed useless once it's ripped up to replace the subfloor. Carpet is no longer an option,  therefore I do not seek Empire to install more carpet at no cost. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered an accommodation for customer satisfaction and goodwill. The customer accepted this offer. The check has been processed and will be sent to the customer’s provided mailing address. We...

appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office has engaged the customer and is scheduling the needed repairs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10885835, and find that this resolution is satisfactory to me.
Sincerely,
Nicole [redacted]

We appreciate the customer contacting us regarding their concerns. We have attempted to speak with the customer via phone and email to offer to remove the ¼ round and lower baseboards to floor level.  This service will be completed by one of the more experienced installers. We can schedule this...

service as early as 06/20/16.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 11, 2016. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns.
 
We were able to reach an amicable resolution for a partial discount in lieu of additional service. We appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and changed the financing promotion per the customer’s request. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We regret any inconvenience this matter caused. We thank the customer for their feedback.