Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the accommodation we offered has been processed. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: 12506251
I am rejecting this response because:I...

requested the best quality oak floors to be installed to prevent buckling and worrying about the fooors and I was informed I could only mop with windex on hard wood floors. This unexceptionable! I never exposed the floors to anything that would cause moisture damage. I am disappointed and find it’s disturbing I had cheap floors installed in my home. Empire can come rip their cheap as flooring out of my home and set the cheap st on fire in a hay field! 
Sincerely,
Tiffany [redacted]

We appreciate the customer contacting us regarding their concerns.   Services were completed on Tuesday, August 30, 2016. We appreciate the customer’s feedback on their experience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] My carpet was not inspected , a 10 minute visit by the repairman does not constitute an inspection , in my mind -All they told me was the carpet was laid improperly , Empire laid the carpet

We appreciate the customer contacting us regarding their concerns. The refund was processed on April 30, 2018 We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and scheduled service for Wednesday, October 25, 2017 as requested by the customer.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered a replacement with a signed agreement. The customer accepted this offer, and we are waiting to receive the signed agreement. We appreciate the customer’s feedback and look forward to...

amicably resolving this matter.

I will wait to here from you, I just hope that you can understand that,  There is(NO) site damage from a vacuum, or from a cat that doesn't even live inside the house.All I want is to be treated fairly instead of getting excuse after excuse about something that isn't my fault.I am willing to take my bad reviews down and put a good review up if I am treated fairly.I just want the carpet that I originally ordered, and for it to be installed properly.All I want if is for the right thing to be done. So Please do the right thing!!!!!
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have placed an order to obtain the materials needed to complete service for the customer. Once materials have been received we will schedule the service to be completed at the customer’s convenience.  We appreciate the...

customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Per independent inspection, the carpet was not stretched in properly, as such we have offered to re-stretch at no cost to the customer. The soiling was found to be user related and not covered by warranty.

We appreciate the customer contacting us regarding their concerns. Service was completed on Saturday, November 11th. We thank the customer for their feedback.

We appreciate the customer’s
feedback. While we believe the flooring can be repaired, for customer
satisfaction, we will fully replace with the same style of flooring under warranty at
no cost to the customer. The upgraded laminate flooring the
customer selected is the most costly laminate flooring we carry.  We can
upgrade the flooring to this laminate with the customer paying a reduced cost
for the upgraded material, $2,800, in exchange for a signed Agreement.Regardless of the flooring option
selected, we recommend window treatments or
adding a UV filtering film, which is readily available at home stores, to protect the new
flooring from direct sunlight. No hard surface product is warrantied for heat
coming from direct sunlight.

Per independent inspection, no installation nor manufacturing defects were found. The issue observed by the inspector was consistent with damage by topical moisture.

We appreciate the customer contacting us regarding their concerns. Service was completed on October 12th and 13th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.  We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the flooring.  The certified inspector has been completed and is currently under review to...

determine if the failure is manufacturer related. Empire has spoken to the customer and informed them a final conclusion to the inspection will be available next week and a manufacturer claim will be filed, if applicable, at that time. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We regret the customer feels we have broken their trust. We have offered replacement, or a partial refund in lieu of replacement. We believe these offers are fair and reasonable.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a replacement with a signed agreement. The customer will be selecting a new style on January 28, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this...

matter.

We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer, and the installation is scheduled to be completed on September 23, 2015. We appreciate the customer's...

feedback and look forward to amicably resolving this matter.

Revdex.com: we have not been able to get in...

touch with anyone regarding the schedule of installment of replacement. The offer to replace rug is acceptable but having difficulty with getting some one on the phone.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed on September 3, 2016. We apologize for any inconvenience this matter caused.