Empire Today, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Dorothy [redacted]

We appreciate the customer contacted us regarding their concerns.   The white trim was dropped off with the customer on September 29, 2016 as agreed.   We look forward to working with the customer on future home improvement projects.

Complaint: [redacted]
I am rejecting this response because:AGAIN I BELEIVE UNTIL THE FLOORING IS COMPLETELY DONE AND CONTRACT SIGNED EMPIRE WILL CONTINUE TO GIVE US THE RUN AROUND!AND CANNOT ACCEPT UNTIL THE JOB IS COMPLETED.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed on Sunday, June 25th. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but I will notify you if this is not completed as promised. The reason for this addition is due to a prior promise to complete the job but failed to do so.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We completed a full replacement under warranty. We thank the customer for their feedback.

We regret that the customer is dissatisfied with our offer for customer satisfaction and goodwill. If there are receipts or estimates for physical damage to review, we would be happy to look into the matter further.

All start dates are estimated as stated on the contract and unfortunately occasionally subject rescheduling beyond our control. We understand an apology is no substitute for good service. We appreciate you reporting this matter to us, and it has been shared with the local office to improve our processes.  Thank you for the opportunity to address this matter with you. Please accept our sincere apology for any inconvenience this matter may have caused you. The $200 discount was applied to the credit card used for payment on November 30th.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 26, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and will schedule the replacement of two offices and a hallway with new carpet, as well as replacement of the cove base installed.  We have also agreed to provide a discount for the inconvenience...

and damages that have occurred. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The refund has been executed as agreed.We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and service is scheduled for Tuesday December 13th. We apologize for the inconvenience.

We thank the customer for their feedback. The agreed upon accommodation has been processed to the customer’s credit card used for payment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Rehana [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled service for December 2, 2017.

We appreciate the customer contacting us regarding their concerns.
 
The customer requested all new tack-strip and to upgraded the padding. For customer satisfaction, we agreed to these services at no additional cost to the customer. Services were completed on July 14th

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and informed them that the manufacturer has denied the warranty claim a sited the carpet was free of any manufacturer or installation defects.  We have informed the customer that they may hire a...

certified inspector to inspect their carpet.  The customer may submit the certified inspector’s findings and certification credentials to us and we would resubmit their claim if the report indicates the carpet is defective. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The refund has been processed as agreed; check refunds can take 10-15 days to be received through the mail.

We appreciate the customer contacting us regarding her concerns.
 
Installation was completed on July 2, 2015. We apologize for any inconvenience to the customer.