Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. Service was completed on October 1st. We have also discounted the order for the inconvenience.

We have scheduled with the customer to inspect the installed carpet and replace the tack-strips and re-stretch carpet.

Complaint: [redacted]
I am rejecting this response because:...

Empire today installer not only cut, trimmed, shortened (however your want to word it) interior doors in my home, the installer came back to my home on 10/13/16 to remedy the problem of doors rubbing the flooring by cutting, trimming, shortening the doors for the second time.  The installer sent by empire today did not arrived with the install manager as agreed prior by the install manager and myself.  The installer during that visit also removed the exterior door that does not open completely (due to the floor) and reinstalled it.  The installer then communicated to me that they needed to phone the office to discuss repair options.  The installers left my home without any further communications with me.  I then called the office and the office notified inspections solutions to access the issue,  scheduled for 10/18/16.  currently awaiting results.  The issue with the doors were caused by the defected material of the first flooring installed, and the installer installing the second replacement flooring on top of the damaged flooring causing the need to cut the doors,
Sincerely,
[redacted]

We appreciate
the customer contacting us regarding his concerns. We regret that the customer
has not yet received the refund. A new refund check, number 665310, was sent
via FedEx to the customer’s provided mailing address on November 20, 2015. We
appreciate the customer’s feedback and look...

forward to amicably resolving this
matter.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and was able to resolve the matter amicably. We thank the customer for their feedback.

We appreciate the customer contacting us regarding his concerns. We met with the customer on February 11, 2016 and confirmed that the correct floor was installed. The customer advised that he has no further concerns at this time. We appreciate the customer’s feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Vanessa [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 22, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the repairs for May 13, 2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office has left several messages to speak with the customer regarding their concerns. We look forward to speaking to the customer.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and per
his request, we offered a refund for the wall base. The customer accepted this
offer, and the refund will be processed back to his credit card. We appreciate
the customer’s feedback.

Service was completed as agreed. We thank the customer for the feedback.

We appreciate the customer contacting us regarding their concerns. Service was completed on December 16, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The agreed upon refund for the stair installation has been processed. We thank the customer for their feedback.

Complaint: 11771926
I am rejecting this response because: I disagree with empiretoday  current offer I have been back and forth  with  this company  every sense  September 2016, I am requesting mediation in effort  to  resolve  this  situation.   Thanks Renee [redacted]
Sincerely,
Renee [redacted]

We appreciate the customer contacting us regarding their concerns. We have reviewed the purchase order contract and inventory. No substitution, whether intentional or accidental, was made. We installed the correct style and color of carpet the customer ordered. We asked for the customer to submit...

pictures of the concern, however they have not been received.

The local office contacted the customer by email to schedule repairs to the installed carpet. We would be happy to schedule at the customer's earliest convenience.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and the customer advised their TV was damaged. Pictures of the damage were requested along with a quote for repair/replacement. We are currently waiting for the requested pictures and...

quote.

We appreciate the customer contacting us regarding their concerns. Replacement of the dining area was completed on July 31, 2017. We thank the customer for the feedback.

We appreciate the customer contacting us regarding their concerns. The local office has been in contact the customer to discuss carpet maintenance, as well as discussed the option to upgrade for the difference in costs.