Empire Today, LLC

The General Manager, Mr. [redacted], has left several voicemail messages offering to do a final walk-though of the installation. Please contact Mr. [redacted] directly to schedule: (866) [redacted]-[redacted] ext. [redacted].

Complaint: [redacted]
I am rejecting this response because: We have called back...

multiple times and not been able to speak with anyone. We have already had a inspection months ago but never heard anything about it. They left a message  to see what can be done but during work hours we were not able to answer and returned calls as soon as possible. Left message but have not heard back from them again. 
Sincerely,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because: The order WAS NOT scheduled for November 23rd.  It was RESCHEDULED for November 23rd when Empire failed to come thru on what we paid for.  We paid to have laminate and carpet installed on the 19th of November.  Our moving truck was to arrive on the 20th.  We paid $4,000 to have the installation on Saturday the 19th, before the moving truck, so we could properly move in.  We were never told the laminate and carpet contractors would be separate. Furthermore, we were never contacted about the carpet contractor pulling out of the job for Saturday.  It wasn't until we called Empire that they told us what was happening.  This was after we confirmed with them the day and week prior.  The customer service was less than helpful.  They were continuously flip.  When I got in touch with the business (before the Revdex.com), they continued to say there was nothing they could do.  This is unacceptable.  We expect more than just $200 as compensation. They failed on their end.  We want more money back.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have agreed to replace the flooring at no cost with signed agreement. We are scheduled to meet with the customer so they may select the style for replacement.

We appreciate the customer contacting us regarding their concerns. We recently spoke with the customer and both refund checks were received and deposited. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on April 29, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We have been in contact with the customer regarding the results of the third party inspection, and we have offered a replacement. The customer accepted this offer, and the replacement is scheduled for October 23, 2015.

We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the repairs and any inconvenience that occurred as a result. The repairs have now been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:
Empire today is aware that my wife and me are unable to take anymore time off of work that I have lost 4 days of pay due to appointments that they failed to show up to.  I find it very sad that they continue to remedy the situation by attempting to set up inspection appointments on a moments notice in the middle of the work week with no flexibility on appointment time.  Inspector informed me would be passing thru my area and it was either that time and day or it would have to wait until it was convenient for him the next time he was in my area.  I am done with having to bend over backwards to accommodate Empire Carpet.  I have afforded them 4 opportunities and on all occasions I have been failed.  Please just refund half of my total bill.  This equates to the promised service that you have failed to provide we can part ways and I can pay a qualified carpenter to repair all of the damage your company has left in my home.
Sincerely,
Brad [redacted] 
Bradley [redacted]

We appreciate the customer contacting us regarding their concerns. We have offered to replace the damaged boards under the warranty at no additional cost to the customer. The customer requested replacement with a wood floor, and we quoted the customer a discount price to replace the laminate with...

wood.

We appreciate the customer contacting us regarding their concerns. The local office recently spoke with the customer and verified that everything was completed and they are satisfied. We appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on June 18, 2016. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer’s concerns.Materials have been ordered for repair and the customer will be contacted as soon as they arrive in the local market to schedule service.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled service for May 29, 2018. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled service for October 16, 2017.

Complaint: [redacted]
I...

am rejecting this response because:
there were 4 missed installs. nobody offered me a discount. after the second missed install,which by the way you have to remove all furniture from the room for every install appointment, I asked for a discount and received $100.00 off. after the 4th unsuccessful install I asked for $200.00 off. they told me they would get back to me but never did. after posting my story on this Revdex.com site , I got a call from corporate. I was told that $200.00 was too much of a discount off a $670.00 order. their policy is $50.00 off for a missed install. I then informed corporate that there was 4 missed installs and $50.00 per missed install is $200.00, which was their policy. I was told that they would look into it and get back to me.I stated that if they wouldn't give me the $200.00 discount that I deserved according to their own policy, that the complaint would remain with the Revdex.com. I did not receive a call back. my order was cancelled, and they feel as though it has been resolved. 4 missed installs, 3 days out of work, 3 times moving furniture in and out of a bedroom because I got an install confirmation call each morning of each of the schedualled installs,and all I have to show for it as a cancelled order.this was not resolved, the complaint remains, and I will never do business with empire again!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] [redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed on Thursday, September 21st. We’ve spoken to the customer and confirmed their satisfaction. We thank the customer for their feedback.

The local General Manager spoke to the customer’s husband on August 25th then exchanged voicemail messages on August 28th and has left several messages for the customer since without reply. We would be happy to move forward at the customer’s earliest convenience with the site inspection as...

requested.

We appreciate the customer contacting us regarding their concerns.  We are unable to move pedestal sinks, a licensed plumber must do so. For customer satisfaction and goodwill, we have offered to remorse the customer for this expense. The customer has accepted our offer and advised they will...

schedule the plumber for the week after Thanksgiving.