Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. As the customer stated in the complaint, we provide a one (1) year labor...

warranty on all installations. As this was installed in 2012, the labor warranty lapsed some time ago and we have offered to repair for a fee.  The customer has not replied to voicemail messages to discuss service.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered a partial refund with a signed agreement, and the repairs were completed on November 6, 2015. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

Complaint: [redacted]
I am rejecting this response because: Yes they installed it after I already Lost a Complete Day of Work, in addition to paying my staff for them missing a day, and finding...

additional Childcare for my children. I personally lost over $1,200 for missing the day. I know to a Big Company like Empire that is small peanuts but to me and my family that is huge. The problem is not just the scheduling ordeal. Its the run around leading to the install as well. The No communication from Empire to Customer. This matter will not be resolved until I am either compensated for my time lost or have one of my other rooms completed at no charge. I planned on doing another 3 Rooms with Empire.  I have already looked at about 50 complaints between [redacted] and [redacted] after this whole ordeal about Empire and I am sure I can gather enough for a Class Action Against Empire for Unfair Business Practices. 
Sincerely,
Herbert [redacted]

We appreciate the customer contacting us regarding their concerns.The local office has left several messages for the customer in an attempt to schedule an inspection. Our calls have so far not been returned.

Initial Business Response /* (1000, 10, 2015/09/09) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and we will be inspecting the flooring concerns on September 11, 2015. Additionally, we have offered a partial refund for the damage to the sink....

We appreciate the customer's feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Deborah [redacted]

We appreciate the customer contacting us regarding their concerns. The agreed upon refund has been issued. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Leslie [redacted]

We appreciate the customer contacting us regarding their concerns.We have reviewed the customer’s account and the referral gift is in process as agreed. We appreciate the customer’s feedback on their order.

Complaint: [redacted]
Waiting On completion 
I am rejecting this response because:
Sincerely,
Circe [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the completion of the installation for August 22, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns with pricing.
 
The regional manager spoke with the customer and offered to review the competitor’s quote under our low price guarantee.  We will give the customer the best price available on a substantially same product and...

installation.

Complaint: [redacted]
I am rejecting this response because:
The original "offer" to fix the floor was for just over one thousand dollars.  Empire Today's "discounted" price was just over nine hundred dollars.  A grand savings of a discount of just over one hundred dollars for a floor that did not live up to its promise by its sales people.  Also, NOWHERE in the contract does it state damage done by normal wear and tear.  See you in court!
Sincerely,
James [redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed April 14th. We thank the customer for their feedback.

Service is scheduled for Saturday, February 17th.

We appreciate the customer
contacting us regarding her concerns. We have spoken with customer, and the
replacement is scheduled to be completed on December 5, 2015. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We are replacing the master bedroom carpet at no cost under warranty.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order; the financing account will not be charged. As no deposit was paid, no refund is due. We look forward to working with the customer on future home improvement projects.

I never got anything from them on the paper it was all verball but them again I paid money for carpet to be installed perfectly and not to pay every few years to be stretched

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Maria [redacted]