Empire Today, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Sandra [redacted]

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and per
his request, the order will be cancelled. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have confirmed with the customer that they have received their refund. Empire considers this matter resolved.

We appreciate the customer contacting us regarding their concerns. We have inspected the installation and left messages to schedule warranty service.

Complaint:...

[redacted]
I am rejecting this response because: WOW!...this company clearly shows NO "big deal" to their negligence. this company does not CARE about how they operate once the contract is signed. I will spread the message about the "don't care" attitude of EMPIRE FLOORING especially corporate.
Sincerely,
[redacted]

We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer, and the
repairs are scheduled for November 21, 2015. We appreciate the
customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and agreed upon a refund with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Complaint:...

[redacted]There was no admission of poor service and no apology for the way I was treated. This looks like canned response and shows a lack of respect for me, your paying customer. I never plan to do business with your company and will encourage others not to use your company also.
I am rejecting this response because:
Sincerely,
George [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and come to an agreement to resolve the concerns.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the delivery of material for May 13, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because: They still owe us for replacing the floor that was defective. They are the ones that came out and told us the floor was damaged or defective and needed to be replaced. I was told by [redacted] that they were going going to issue us a refund after the install was completed. He said and in his words, " They needed to finish the replacement flooring first because the work order needed to be closed out before they could issue the refund." He also said that he would stop out the next week with the check to make sure we were happy with the new flooring. That never happened. There was always a reason he couldn't make it, then he changed his answer to say they were not going to pay us because his boss said they weren't going to do it because we called them, Empire, back out because of some new damage to the floor. that is true , but that does not change the fact that the floor was defective, by there own omission. There was not flood and I never said that. The damaged floor was only about 50 square feet, but they said it all needed to be replaced. They upgraded the floor on their own. I never asked for an upgrade. They did it because all the flooring they had in stock was defective and they said, the salesman said they would upgrade it. That also has no bearing on this as they said they would without being asked. This is going on to long and needs to resolved and the only way to do that is for them to pay us. I will not give up.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Local office has spoken with the customer and scheduled for an internal inspection of the installed floor.

We appreciate the customer contacting us regarding their concerns.
 
As requested, we canceled the customer’s order and refunded the deposit payment of $50.00 in full. The refund check was sent to the customer by Fedex on July 8, 2016.  We look forward to working with the customer on...

future home improvement projects.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer regarding the damages, and she will be
obtaining estimates for repairs and sending them to us to review for
reimbursement. We appreciate the customer’s feedback and look forward to
amicably...

resolving this matter.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 After the install of the new floor everything appears in order, however this was the case during the first install. As the adhesive cures and the floor settles that is when Ill know for sure that I am either satisfied with the install or will have to contact Empire again for repairs. As of this moment, the day of install everything looks good. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I believe some compensation is in...

order.  I had to take 2 days off work so that Empire could fix the problem they created which took 2 months to fix!  The number of hours I spent calling, leaving messages and emailing all to fall on deaf ears. The lack of communication and poor customer service should be worth something.  We spent a lot of money and to be treated the way we were treated is preposterous! Furthermore, no apologies were given. All around the worst company I have had to deal with.  You should be ashamed of yourselves.
Sincerely,
[redacted]

Complaint: 10940352
I am rejecting this response because: there has not been a different solution offered to the problem. I spoke with Vikki again yesterday and she offered to have the vinyl floor replaced at no charge but since they no longer carry the floor I have and I did not like any of the other options, I would have to pick one I don't like and continue to pay for the new floor. She also mentioned that the subfloor would be replaced at no charge. I never knew they were going to charge me for this since this was supposed to be repaired when the initial floor was installed! She again offered laminate flooring (which I don't want) at an additional charge. I told her that these were the same options that were previously presented and that I want a full refund so I can have the floor replaced by another company.
Sincerely,
Jennifer [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled inspection at no cost to the customer for Thursday, June 14th.