Empire Today, LLC

Complaint: [redacted]
I am...

rejecting this response because: An inspector did arrive and deferred yet again to another individual.  This is a material problem with substandard flooring materials and substandard installation. I'd really like to see this issue resolved before the end of August.  Deliver new flooring material, allow it to actually acclamate and then correctly install it. Problem solved. 
Sincerely,
Gerri [redacted]

We appreciate the customer contacting us regarding their concerns. The local office general manager spoke to the customer by telephone on June 12, 2017. We have offered to review and estimate for repairs to the damaged door, as we are unable to provide the work ourselves. We are currently waiting...

for the estimate for review.

We thank the customer for their feedback. Service is scheduled for today, Friday, February 23, 2018.

We appreciate the customer contacting us regarding their concerns. Service was completed on February 19, 2018. We thank the customer for their feedback.

The refund check was mailed via USPS to the customer on 12/13/17.

Initial Business Response /* (1000, 5, 2015/07/29) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the necessary repairs are scheduled for August 3, 2015. We appreciate the customer's feedback and look forward to amicably resolving this...

matter.

We are offering the customer a full refund in lieu of further service with a signed agreement. In addition, if the customer provides an invoice for plumbing repairs, we will review for reimbursement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service was completed on October 17, 2017. We thank the customer for their feedback.

We spoke with the customer and agreed upon an additional discount. The installation was completed on March 23, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:I am still disappointed in the response from empire.they did finish installing the carpet but I had to change plans...

for them to install on Saturday. I received Small credit.the service rep said it was my word against the installers because she was told I asked them to leave which was a lie.I would have gladly let them stay all night if that's what they needed to finish the job.the installers that night said it would be an additional 2-3 hours nervous it was completed when actually it was an hour.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jane [redacted]

The local office contacted the customer and was able to resolve the matter amicably. We appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 30, 2016. We appreciate the customer’s feedback and consider this matter resolved.

Complaint: [redacted]
I am rejecting this response because:  How is cleaning my carpet going to fix an issue of wear?  My carpet is not dirty.  It has been in my home one year and there are only two people in the household.  It's not like I have 6 children who run in and out all day.  My husband and I are old.  We are not doing aerobics on the carpet.  I only have company a few times a year (or less).  I really don't understand how cleaning the carpet will magically make it better.I am willing to have them clean the carpet, if this is what they want, but I still want the carpet replaced if this does not solve the issue.  I truly expect that cleaning the carpet will not solve the issue.  So before they clean the carpet, it should be understood that if this does not fix the issue, they still need to replace the carpet.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/30) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to restretch the carpet and cover the cost of the carpet cleaning in exchange for a signed agreement. The restretch is scheduled to be...

completed on August 6, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have scheduled service for Monday November 6, 2017 per the customer’s request. We do not pay customer’s for labor for moving their own items, however for customer satisfaction and goodwill we have agreed to refund $150.00.

We appreciate the customer contacting us regarding their concerns. We reviewed all charges to their financing account and confirmed all charges are correct. We have spoken with the customer and reviewed the charges with them. We appreciate the customer’s feedback and consider this matter...

resolved.

We appreciate the customer contacting us regarding their concerns. Service was completed as agreed. We look forward to working with the customer on future home improvement projects. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I spoke with Ms. [redacted] twice today to confirm agreement.  Said she would email and regular settlement paperwork for full refund of $1825.00. I am to return paperwork and a check will be sent to me. I was also told to keep the blinds without any warranty.As of this hour 11:05pm Tuesday Sept, 12th I do not have the agreement papers by email.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting...

this response because:
THey wanted me to pay 1500.00 to have new flooring installed. I should not have to pay for anything. We were made promises and blatantly lied to by the salesman and installer. We asked specifically about this issue and we're assured it would be covered if we ever had an issue. Paying more is unexceptable. 
Sincerely,
[redacted]

We spoke with the customer, and the repairs were scheduled for December 28, 2015. Some of the repairs have been completed, and we are scheduled to repair additional areas on January 4, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.