East Coast Advanced Seamless Systems

In response to Complaint ID # ***, the customer is asked to send the item back for a full refund.Send to:42nd Street PhotoAttn: Return Dept.RMA-*** INV-*** *** *** *** ** ***

In connection with Complaint ID # ***, 42nd Street Photo has called the customer times in the past week without response There is no answer or opportunity to leave a message at the phone number provided

In connection with Complaint ID # *** 42nd Street Photo never charged the customer credit card in connection with the proposed transaction. Let me know if any further action is required
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe order has been cancelled and my credit card charges voided
Sincerely,
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Please have the customer contact Jonathan D***, our Sales and Marketing Director at ###-###-#### (Ex***) to finalize the refund arrangements Todd W*** Reputation Rhino *** *** *** * *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not answered any calls made by 42nd Street Photo because I do not want to be harassed by this company for trying to warn other consumers out there as others have beenAs previous customers have told me, if given a negative review, 42nd Street Photo will be persistent in trying to get that individual to remove the reviewI do not believe that is ethical of any business to do and that is why I do not want to be harassed on the phone by them.For a business that gets fake positive reviews on various review sites successfully, my reviews trying to warn others have had no affect on their business at all because my warning review is drained out by all the positive reviews, it is not hurting them in any wayUnless someone, like me, does enough reading around.In terms of "cyberstalking" them, they are total hypocrites for stating that when they have hunted down just about every phone number they could find, even ones that aren't mine but associated with meI have NEVER provided a phone number to 42nd Street Photo, however, they hunted down my home phone and tried calling on every New York number existent, to no availThey then cyberstalk and have the nerve to call my father's university work phone, which I would obviously not provide and leave a voice mail...I do not, as they think I may, work for a competitor, I am not even working yet, not yet old enough to even own a carI am however super passionate about warning people about scams as I was once just about scammed and that feeling is the worst feeling you can ever feelI cannot imagine how one must feel when hundreds, if not thousands, of dollars are involvedI was merely scammed ~$70.While they may claim that what my reviews state are false, go ahead, contact a previous customer of 42nd Street Photo [as I myself have done], they will have nothing but truth in what they say which simply is reflected in my reviews.I have only successfully written two reviews about 42nd Street Photo on only two review sites which you cannot even see anymore due to all the other reviewsTo try to act like what I have done is "hurting" their business is a complete and total exaggeration. While I do not plan on "bothering" this operation anymore, I do not appreciate getting harassed by them on the phone when they had to spend the time hunting down my phone numbers and using various phone numbers to call from.All I ask is no further contact with them and I will not contact them
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Jonathan from Marketing provided computer links for registering camera and lens with Canon I used the links from my e-mail and registered both the camera and lens with Canon However, in view of their many erroneous statements I think you need to check with Canon that gray market goods are not able to be registered, as Jonathan claimed Then I think the authenticity of their being Canon products would be established If I need to do that, please let me know.The pricing problem is another issue was addressed, only with their familiar "foreign vs American pricing", of which no such differentiation exists online for 42nd Photo goods Prices have not even begun to be addressed The problems with their sending substitute products, not needed, not required, and not authorized by me, has not ever been discussed They just keep avoiding any attempt to be upfront, or resolve the issues, as most businesses would at least attempt to do No, the issues are not resolved.Regards, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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In connection with Complaint ID #***, after a discussion with the customer, 42nd Street Photo has agreed to replace the cameraThe camera shipped this week.Best,Todd W*** *** ***
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In connection with Complaint ID
# ***, the customer’s complaint references dissatisfaction with the store
warranty. After receiving the warranty he purchased, the customer was
unhappy with the feedback he read online about the warranty company. The
Manager of 42nd Street Photo
offered a different warranty company as
an alternative, the customer declined the offer. 42nd Street
Photo has tried to resolve the issue in the best way possible, however the
customer is unwilling to resolve the issue amicably
Todd W***
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In connection with Complaint ID #***, 42nd Street Photo has resolved the issue with the customer Todd W*** Reputation Rhino *** *** *** * *** ***
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In connection w/ Complaint ID #***, 42nd Street Photo has issued the customer a $credit to resolve the outstanding issue: CC Transaction : ***: This transaction has been approved for credit: *** - *** *** * *** *** * *** * * *** * *** *
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In connection with Complaint ID# ***, 42nd Street Photo can confirm the product ordered has a one-year USA warranty from Sigma 42nd Street Photo is willing to offer a 3-year warranty extension from purchase to resolve the outstanding complaint Best,
Todd W*** Reputation Rhino *** *** *** * *** ***
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We regret that we were not able to provide tracking information when the customer called our officesDo the global nature of our business, requests are best handled electronically We subsequently confirmed the order details and tracking information with the customer and look forward to closing this issue

In connection with Complaint ID #***, 42nd Street Photo has asked the customer to contact their credit card company to verify Refunds of both requested amounts have already been given

In connection w/ Complaint ID #***, 42nd Street Photo requests the customer return the item for a refund Todd W*** Reputation Rhino *** *** *** * *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

In connection with Complaint ID # ***, 42nd Street Photo issued a full refund to the customer to resolve the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I will agree this issue will be resolved upon receipt of credit to my credit card I will notify the Revdex.com once this credit has been issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On February **, 2016, Adam a sales representative stated "sale's final" and he didn't want to exchange any products Also he wants nothing to do with me anymoreHe stated if I was not happy to talk to my credit card company to take him to courtIf I call him again he will call the police on me because he said that I was harassing him of my concerns about this used camcorderHe didnt talk further about any discounts and avoided my concernsI am requesting for a full refund because I didn't want to order a used camcorderHowever, they sent me a used camcorder when they know that I don't want any use itemsI feel that they are using advertisement to lure my attention then sent me a used productTheir advertisement was that this brand new Cannon XH -A1S HD is $1999.00, but when I received this product, it's all scratch up here and thereI wouldn't be able to use this camcorder as there's no manual to followAlso there's no cable to connect from this camcorder to the TV or Computer. Base on my knowledge this matter has not been resolve as my credit card company has not notify me that it's been resolve with the discount that they stated here If they credited me $225, it's not due to my agreement nor knowledge and it must of took place after they told me off on February **, 2016, which I don't think it should be valid as I was not informI would like a full refund as they disrespected me and cut me off when their policy stated I have ten days to exchangeThe ten days would have been over on February **, I feel that they thought they could get away with cutting me off and taking advantage of me by sending me a used product but charged me with a brand new Cannon XH Camcorder price---***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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