East Coast Advanced Seamless Systems

In connection with Complaint ID # [redacted], 42nd Street Photo is not able to locate the customer in its database.  Please ask the complainant to share order number or other details so we can address the issue.   Todd W[redacted] Reputation Rhino [redacted] [redacted] [redacted] [redacted]...

[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I can't take dealing with this anymore, so I am just going to drop it.  It's just too much and I have other things that are more important, I'll find a different solution by selling the camera or something.  Thank you for your time.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The businesses response did not address the issue at hand. They only mentioned that they didn't charge my credit card. They didn't address the fact that they have false advertising on their website and attempted a bait and switch.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I will return the camera. I want a full refund of $929.99 and a for them to send me a shipping label to send it back. Also, I want an investigation into this company. They are not honest dealers, and merely getting me my money back is not sufficient. These are my conditions. 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I require correspondance about the refund in written terms (e-mail is fine) for record purposes. Thank you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted] [redacted]   In connection with Complaint ID #[redacted], 42nd Street Photo has not yet received notification of a return of merchandise....

 If the customer can provide tracking info and shipping details, we can issue the appropriate refund(s).   Best,   Todd W[redacted] Reputation Rhino LLC [redacted] [redacted]
[redacted]
[redacted]
  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In connection with Complaint ID # [redacted], 42nd
Street Photo has called the customer several times and has not received any
response to our efforts to resolve the issue.  Please advise.
 
Best,
 
Todd
W[redacted]
Reputation
Rhino LLC
[redacted] [redacted]...

[redacted]
e: [redacted]

In connection with Complaint ID # [redacted], 42nd Street Photo has spoken to the customer and resolved the outstanding issues.   Best,   Todd W[redacted] Reputation Rhino LLC [redacted] [redacted]

We are very surprised by the customer’s rejection of our good faith attempt to accept a return and exchange for any new product of equal or lesser value.  It appears there were a series of miscommunications and misunderstandings and it is our goal to resolve this issue favorably for the customer.  If the customer is not interested in a return or exchange, we request this matter be closed.

42nd Street Photo offers the following statement as a response to the customer:It is our goal to provide outstanding service and the lowest prices available anywhere, sometimes we fall short of our goals and we agree that we did not meet these service goals in connection with this transaction.  We regret that your sales experience was less than satisfactory and we have taken steps internally to address the matter with our sales team.  We hope the customer will give us another chance in the future and see improvement when next contacting 42nd Street Photo.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I am glad that they agree to full refund.I will carefully packed everything in the same condition they sent me. Please ask them to initiate the return procedure and I will ship it back as soon as possible.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

42nd Street Photo has issued a full refund in
connection with Complaint ID # [redacted]
 
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

In connection with Complaint ID # [redacted], the customer has not been charged for their planned purchase.  42nd Street Photo apologizes if there were any issues or misunderstandings during the sales process.

In connection with Complaint ID # [redacted], the complainant is NOT a customer of 42nd Street Photo.   The complainant has embarked on a persistent campaign of online harassment, creating multiple accounts and aliases on various business review sites alleging material misstatements of fact...

about the company’s business practices.  42nd Street Photo does not know whether the individual is, or works for a competitor, but 42nd Street Photo does not have any record of a customer with the name and identification provided.   42nd Street Photo has attempted to contact this individual without success and is contemplating legal action to prevent further disruptive and unlawful conduct, with causes of action to include online defamation, cyberstalking, harassment and tortious interference with business, among other claims.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]