East Coast Advanced Seamless Systems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[Your Answer Here]
I was not satisfied with 42nd Photo whatsoever and ask that my complaint be added to other complaints Revdex.com have on record42nd Photo was uncooperative and accepted no culpability at allDespite my objections that I had requested to cancel order, 42nd Photo declined to work with me, despite having falsely represented their productWriter had no recourse except to accept $100.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and we are trying to resolve the issue.
Sincerely,
[redacted]

[redacted]
[redacted] [redacted]
  In connection with Complaint ID #[redacted], 42nd Street Photo resolved the dispute with the customer and the matter should now...

be closed.     Todd W[redacted] Reputation Rhino [redacted] [redacted] [redacted] [redacted]
  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The refund has not been processed yet and there are no refunds appearing as "pending" on my credit card.I am expecting a total refund of $849.97 based on two payments: the initial order of $778.98 and the second charge for $70.99 for the fake upgrade to a USA version (coerced via bait-and-switch and high-pressure sales schemes).The tracking number records show that the return was delivered 8 days ago. If this refund isn't processed soon I will have no choice but to escalate a dispute with my credit card company.I have documented the whole process of opening the package and have several dozen screenshots of complaints from other customers with similar problems. If I file a dispute with my credit card company, I will win. Stop wasting my time and your time, just hurry and get this over with.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In connection with Complaint ID # [redacted], it appears the customer has received a full refund of the purchase price and is also keeping the camera.  Although the company strongly disputes the version of the facts alleged by the customer, It does not appear any further action is required at this time and the matter should be closed. Todd W[redacted] Reputation Rhino LLC [redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They never responded on this until I made the complaint. They shipped another flash on 1/**/2016 as shown on the ups tracking number supplied. I am not interested in doing business with them. I would like to refuse the flash and get a credit. Please let me know if this is possible. I do not trust these guys. they offer no part numbers on their invoices so how do I know what I originally paid for. please just credit my account.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In connection with Complaint ID #[redacted], 42nd Street Photo has prepared the following response in rejecting the customer’s request for a refund.  The customer purchased a Sony Camcorder from 42nd Street Photo in July 2016 and received the item several days after placing the...

order.  One month after receipt of the item, the customer sent back the item to 42nd Street Photo without prior notification or explanation and without a Return Merchandise Authorization (RMA).  The 42nd Street Photo Return Policy clearly states, "If you are not satisfied with your purchase, you may return it for exchange or refund within 10 days of receiving it and after receiving a return merchandise authorization number from 42nd Street Photo”.   Although the return was outside the 10-day permitted window and the RMA requirement was not followed, 42nd Street Photo contacted the customer to determine the cause of the return and attempt to resolve any issue for the benefit of the customer.  The customer claimed the item was not working properly.  In actuality, the customer had the camcorder operating on an incorrect setting.  Once this was explained in detail, 42nd Street Photo tested the item fully to ensure the item is in proper working condition and resent the item to the customer at the Company’s expense.  The customer rejected the delivery and in subsequent conversations to resolve the issue, alternatively claimed the microphone setting was not working, the cause of which was subsequently determined to be the customer’s failure to install a battery (as detailed in the User Manual) and then falsely claimed that they never ordered the item in the first place and that their credit card had been stolen.  Clearly, this was a blatant attempt to avoid responsibility for their purchase and the credit card company properly rejected their chargeback attempt. 42nd Street Photo currently has the item in its New York City warehouse location and has requested on multiple occasions for the customer to send a shipping label so the Company can resend the item.  42nd Street Photo has not heard from the customer and has not received a shipping label with which to process the return. Todd W[redacted] Reputation Rhino [redacted] [redacted] [redacted] [redacted]
[redacted]
[redacted]   [redacted]

In connection with Complaint ID #[redacted], 42nd Street Photo has issued a full refund to the customer to fully resolve this issue. Transaction Details:  CC Transaction CREDIT: APPROVAL::[redacted] - Auth Code: CVV:  - Amount: 1529.00 - Processor: 4...

- CC[redacted] Todd W[redacted] Reputation Rhino [redacted] [redacted] [redacted] [redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am concerned for other potential customers that may fall into the trap of false advertising, and aggressive and unethical sales practice that may be the norm for this organization.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I want to confirm that I will be shipping the camera back at my own expense tomorrow morning 12/**/2016, and I will update here with tracking information. Once item is received by 42nd St Photo I expect a full refund within 1 business day. I am trusting Revdex.com by sending the item back to the business because the business has not directly confirmed to me that they will refund in full. Thank you for helping to resolve this matter.
Sincerely,
[redacted]

Revdex.com:
I have not received a written response made by the business in reference to complaint ID [redacted], however, they have since refunded the monies paid. I am very grateful for your pompt assistance. 
Sincerely,
[redacted]

In connection with Complaint ID # [redacted], 42nd Street Photo has agreed to issue a full refund upon return of the item.  42nd Street Photo has given this customer a Return Merchandise Authorization (RMA).Todd W[redacted] Reputation Rhino LLC [redacted]
[redacted]
[redacted]
**...

[redacted]
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In connection with Complaint ID # [redacted], 42nd Street Photo has issued a refund to the Customer to resolve any outstanding issue

In connection with Complaint ID #[redacted] , 42nd Street Photo issued the customer a $100 credit and he is satisfied with the offered resolution.

In connection with Complaint ID#[redacted], 42nd Street Photo has issued a full refund to the customer to resolve the issue.   Todd W[redacted] Reputation Rhino [redacted] [redacted] [redacted] [redacted]
[redacted]
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In connection with Complaint ID # [redacted], 42nd Street Photo processed a refund of $150 to resolve the outstanding issue with the customer.  The refund should post in 3-5 business days.   Best,   Todd W[redacted] Reputation Rhino [redacted] [redacted] [redacted] [redacted]...

[redacted]
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have shipped the item back to 42nd St photo, and once I receive my full refund, I will consider this matter resolved.  They say this will take 7-10 days once they receive the item.  Thank you.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I am glad that everything has worked out properly. Thank you to everyone who was involved in this matter that truly helped out to conclude this issue. This case is now settled as I have recived my full refund today June [redacted] 2015. Thank you again..Sincerely, [redacted]

Revdex.com:
Regarding complaint ID [redacted] - The business contacted me and offered to refund the item in question. I accepted, as this resolution is better than nothing, but remain dissatisfied with the transaction. I asked the employee I spoke with to cover shipping (as I feel is their responsibility for having sent the wrong item), but was offered store credit in return. I do not plan on patronizing this business ever again. Moreover, I feel that the business did NOT take my complaint seriously. My opinion is that they sought a resolution to maintain a good rating with Revdex.com, but belittled my point of view - stating, "...come on, we both know you'll still shop here..." (in response when I asked for them to cover shipping and was instead offered store credit). I feel the business did NOT take the time to understand my complaint, and am confident this situation will repeat itself in the future. They were unapologetic for wasting my time and gave the impression that I was imposing upon them in having asked for and followed through on the steps necessary to receive the refund I deserved.
As I will not know whether or not I will actually receive the refund promised until the item I shipped to them (on 3/14/2017) arrives, I cannot say for sure that this issue has been resolved. Unfortunately, as I'm on the other side of the continent, even if I were to have expedited shipping, there was no way I could guarantee that the package be returned before responding to this request.
Sincerely,
[redacted]