East Coast Advanced Seamless Systems

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
42nd Street Photo called me and insisted that the camera that they sent me is a USA model, he offered me a battery to withdraw my complaint .  I told him that I don't want the battery, I want my $200 that they charged extra for the USA model since the model I got is a Japanese model for the Japanese market.  He said he can't refund any of that extra money and keep saying the camera I got is USA model .  I don't want to waste more of my time arguing...   Anyway lesson learned, buyer beware of their bait and switch tactic, and of their 20% restocking fee policy  !
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In connection with Complaint ID # [redacted], 42nd Street Photo has contacted the customer several times to coordinate a return or exchange without success.   The customer should call Jonathan, 42nd Street Photo’s VP of Marketing at [redacted]-Tel (U.S.A.) Ext.5005 to resolve any...

issue   Best,   Todd W[redacted] Reputation Rhino LLC [redacted] [redacted]
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In connection with Complaint ID # [redacted], 42nd Street Photo has reached out 4 times to contact the customer without success.  The customer is asked to contact Sales and Marketing Manager Jonathan D[redacted] at ###-###-#### to resolve the issue(s) identified in the complaint.   Todd William Reputation Rhino LLC [redacted]
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In connection with Complaint ID #[redacted], 42nd Street Photo issued a full refund on September **.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I received the camera body that I wanted - the one I saw on their website listed at $599.00 (it is still on the website at that number). I simply want the extra $100 that was added to the price that they have on their website refunded. The website shows a retail price of $599.00 my bill shows a charge of $699.00 if they do not wish to do this amicably then I will  have no choice but to file an action in small claims court here in Indiana with the webpage print of the item and its price along with the copies of other documents such as my invoice, charge receipt showing the inflated $699 charge.  There has to be responsibility for over charging an customer. Indiana requires that any company having action filed against them is required to be represented by an attorney. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
   As with every thing else with this company this is a lie as well!!!!!  I have proof where I sent the last camera and a lens I bought back on a pay pal dispute request and they refuse to take the package. Pay Pal has contacted them as well. All this company can do is lie. I have had my lawyer send them a letter of intent i've made call after call to 42st I guess I can pull phone records they just put me on hold and will not take my calls.  i guess my lawyer is going to have to take it to the next level. I have pay pal saying I eligible for a refund on the last camera and lens I bought all I had to do is return it.  42st refused my return. I have the tracking number where they refused the return [redacted]. The only way I found out that everything I bought was GRAY MARKET JUNK  is the last camera I bought broke 2 weeks after owning it and I sent it in to canon other wise I had no reason to start digging in to what I was told was USA product and I thought it had a USA warranty plus the extended warranty they sold me.  i wouldn't know now if I didn't have a month old camera brake and I send it to canon and they told me it was gray market thats when I started looking into every thing I had bought from them. Unlike 42st leis I have written proof to back up every thing i've done and what i'm saying up  WHERE IS YOUR PROOF 42ST????????? I'll be sending a copy of this to pay pal as well as my Lawyer. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In connection with Complaint ID# [redacted], the customer was issued a partial refund of $150.00 in full satisfaction of his complaint.   Todd W[redacted] Reputation Rhino [redacted] [redacted] [redacted] [redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I talked with Jonathan and he offered me a $50.00 refund and a camera case.  I am still not happy with the fact that he doesn't see the problem with their website not stating import model or anything, he simply did it to make me resolve this issue.  When we were about to end our conversation he told me to be sure to go on here and note that it has been resolved.  They are still frauds!!!
Sincerely,
[redacted]

In connection w. Complaint ID #[redacted], the Company requests the customer return the item for a full refund.   Best,   Todd W[redacted] Reputation Rhino LLC [redacted]   [redacted]

In connection with Complaint ID # [redacted], 42nd Street Photo has issued a full refund to the customer to resolve the issue.   Best,   Todd W[redacted] Reputation Rhino LLC [redacted] [redacted]
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In connection with Complaint ID# [redacted], 42nd Street Photo requests the customer return the item to 42nd Street Photo Attn: RETURNS-RMA #...[redacted] 
[redacted]Todd W[redacted]Reputation Rhino LLC[redacted]
[redacted]
[redacted]p: ###-###-####e:...

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In connection with Complaint ID #[redacted], the customer purchased merchandise from 42nd Street Photo over the phone on 11/**/2016. The package was shipped as 2 packages and signed by [redacted] both times. They were shipped under [redacted] tracking number [redacted] and [redacted]. The...

item purchased was a Canon EOS-5D Mark III 22.3 Megapixel Digital Camera – Body (USA) which includes a one year Canon USA Warranty.  Total $2,299.99The customer was informed of the price when placing the order. The customer readily agreed to pay $2,299.99 for the USA version of the camera, which includes a one year Canon USA Warranty. The first package was delivered and signed by [redacted] on Wednesday, November **, 2016 at 10:20 AM. The second package was delivered and signed by [redacted] on Wednesday, December **, 2016 at 9:47 AM.   The reason for the two separate packages was due to a courtesy to our customer. We had shipped out the first package which was unused, new, and covered by warranty. However, the customer was unhappy with the packaging. In order to keep our customer satisfied, we sent him out a new shipment that was unused, new, and covered by warranty. We sent him out the second package at no additional cost. After receiving the second shipment, the customer became worried about his financial status.  He wanted to return the camera. As another gesture of gratitude, we agreed upon a 15% restocking fee. According to our policy there is a 20% restocking fee on all orders.  The customer was well aware of our 20% restocking fee and our policies. They were told to him over the phone when he placed the order and they are found online on our website.After further discussion and reflecting our commitment to outstanding customer service, we dropped the restocking fee to 10%. Please see email (attached) which proves the customer had agreed to a 10% restocking fee.Upon receiving the package, we refunded the customer his money. The customer was refunded for $2,069.00 on Friday, December **, 2016. The reason the refund is for less than the full amount of $2,299.99 is because of the agreed upon 10% restocking fee. Todd W[redacted]
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I accepted $100, as only option offers by business. Issued is resolved as much as it can be. Please include my complaint in Revdex.com business review.    [redacted]

Revdex.com:
I have not seen any response made by the business in reference to complaint ID [redacted] but I was able to recover my refund from a [redacted] complaint today. I truly regret dealing with this company.
Sincerely,
[redacted]

In connection with Complaint ID # [redacted], 42nd Street Photo issued a full refund to resolve the complaint.

Revdex.com:
Order No. [redacted]
Sincerely,
[redacted]

In connection with Complaint ID# [redacted], 42nd Street Photo requests the customer return the item(s) for a full refund. Best, Todd W[redacted] Reputation Rhino [redacted] [redacted] [redacted] [redacted]
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In connection with Complaint ID #[redacted], 42nd Street Photo has issued a full refund to the customer.  It should appear on this credit statement any day.   Todd W[redacted] Reputation Rhino [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Also, the camera will be return by FedEx as attached. 
Sincerely,
[redacted]

In connection with Complaint ID #[redacted], 42nd Street Photo has issued a full refund to the customer.