East Coast Advanced Seamless Systems

In connection with Complaint ID #***, 42nd Street Photo is attaching a detailed summary of the facts surrounding this particular complaint 42nd Street Photo values every customer and makes every effort to satisfy every customer, however in certain cases, the facts and circumstances
do not lend themselves to a refund 42nd Street Photo has a very clear and conspicuous return policy42nd Street Photo is willing to repair or replace any defective merchandise as a courtesyIn this case, the customer made five separate purchases over a span of two years The customer never made any attempts to return merchandise to 42nd Street Photo and they have not made any attempts to contact 42nd Street Photo to exchange any merchandiseThe customer also never cancelled this order before it was processed and shippedThis customer still maintains full use and possession of all the merchandise purchased by and shipped to them and a credit or refund is not appropriate under the circumstancesTodd W*** Reputation Rhino *** *** *** * *** ***
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In connection with Complaint ID# ***, 42nd Street Photo strongly and unequivocally rejects the accusations made in the complaint Customer information is not shared with third parties and is protected by the Company Privacy Policy. 42nd Street Photo offered the customer an extended (three-year) warranty at no cost to resolve the Complaint and the response from the customer provided below did not mention or acknowledge the offer We look to the Revdex.com for assistance in closing this complaint immediately Todd W*** Reputation Rhino *** *** *** * *** ***
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In connection with Complaint ID # ***, 42nd Street Photo has made several attempts to contact the customer. Please have the customer call Jonathan, the Sales and Marketing Manager between 10am and 7pm EST at ###-###-#### to resolve the issue. Todd W***Reputation Rhino LLC*** *** *** ***
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In connection with Complaint ID #***, the customer is advised to return to the item for a full refund

In connection with Complaint ID #***, 42nd Street Photo requests the customer send the item back for a full refund *** ***
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In connection with Complaint ID # ***, 42nd Street Photo has issued a full refund to the customerBest, Todd W*** Reputation Rhino LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They would not allow me to cancel the orderThey said it had shipped, so I asked for an emailThey said they have 1,of orders and that they couldn't send me an emailBut they didn't have a problem sending me an email needing another credit card numberI needed something that said the order was shippedWhen I try and track it there is no way to track it, it just takes me to the order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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In connection with Complaint ID # ***, the customer has been given a refund of $ Transaction details immediately below: CC Transaction : APPVD:This transaction has been approved credit.:*** - Auth Code: - Amount: - Processor: - 42stphoto - Fidelity -
CC:***/Exp:***/CVV:*** *** *** *** *** *** *** *** *** * *** *** *** *** ** *** p: ###-###-#### e: *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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In connection with Complaint ID# 1***, 42nd Street Photo has issued a refund for $ The customer will see the credit in 3-days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved with a store credit (see attached)
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I was not told that a warranty never registered to my serial number would not be refundedThere was no info about the wNo WarrantyNo coverage info no nothingThe customer would have to surf the internet and guess what plan is whatVery unsatisfactory for this company to bait a customer like thisWas lied to about what warranty came with camera from ***.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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In connection w/ Complaint ID #***, 42nd Street Photo has left two messages for the customer Please ask the customer to call ###-###-#### to resolve the issue

In connection with Complaint ID #***, 42nd Street Photo will issue a full refund following the return of the item to resolve the issue Best, Todd W*** *** ***
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In connection with Complaint ID #***, 42nd Street Photo issued a full refund to the Customer on April *, Todd W*** Reputation Rhino LLC *** ** *** *** * *** ***
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In connection with Complaint ID# ***, 42nd Street Photo has agreed to a full refund upon receipt of the returned item It appears there was some confusion about the item ordered and warranty included and we want to resolve this issue to the customer’s satisfaction Please
return the item to the store location and send to the attention of Jonathan D*** (Vice President of Sales/Marketing) Todd W*** Reputation Rhino *** *** *** * *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not received any refund from the businessI just checked the credit card account online and I see no pending or cleared refund amount at allI am worried they have just kept the camera and will not issue me any refund at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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