East Coast Advanced Seamless Systems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is ridiculous that I should still be communicating on the complaint #[redacted] after all of this time.  It was supposedly settled then after a delay they claimed that they needed all of my information which I supplied and supposedly it was going to be again settled.  Guess what I still have not received the credit to my card for the $100.   You may add this statement to the claim. IF I DO NOT RECEIVE THE CREDIT BY 9 A.M. THIS COMING FRIDAY FEBRUARY [redacted] THEN ON THAT MORNING I WILL BE AT THE COURTHOUSE FILING A SMALL CLAIMS ACTION AGAINST THEM. WITH ALL OF THE DOCUMENTATION INCLUDING THEIR OWN STATEMENT THAT THEIR INTERNAL AUDIT SHOWED THE OVERCHARGE IT WILL INSURE A WIN.  ONCE THE ACTION IS FILED EVEN IF THEY PAY THE $100 THEY WILL STILL HAVE A JUDGEMENT FOR THE COURT COSTS AND SINCE THEY ARE A COMPANY THEY BY INDIANA LAW MUST BE REPRESENTED BY AN ATTORNEY. I hope once and for all that they settle this matter in a professional way [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In connection with Complaint ID #[redacted], 42nd Street Photo issued the customer a full refund on Aug **.

In response to [redacted], the customer stated there is no manufacturer warranty on the camera he purchased. This is an erroneous statement. The cameras purchased come with a manufacturer warranty for a period of one year. The consumer was told that the lenses he bought do not come with a manufacturer warranty. Hence, the customer bought an Extended WorldWide Warranty for the lenses.   The customer had made five purchases with us in the last two years. To show our gratitude for the fifth purchase he placed, we gave the customer a 3 Year Extended WorldWide Warranty for the digital camera at no additional cost. This was done so the customer will have a 3 Year Extended WorldWide Warranty, which is above the Canon 1 Year Warranty that the camera originally comes with.   The customer claims the Canon camera he purchased isn’t a “USA manufactured camera.” Canon does not manufacture any of their camera products in the USA. The camera purchased is a USA version of the camera, however it was not manufactured in the USA.   The customer inaccurately asserted that, “Extended warranties are to take place after the manufacturer’s warranty is up.” In actuality, the terms and conditions of the Extended WorldWide Warranty come into effect right when you purchase the item.   The Canon camera warranty should still be in effect, ergo we don’t understand why Canon would not repair the camera. If that is genuinely the case, then we would gladly give the customer the option to send us the camera and we will ship it to Canon to repair it at our expense. We are happy to help a valued customer by extending this courtesy at no cost.                                   If the merchandise is defective, as the customer claims, as a courtesy, 42nd Street Photo will allow the customer to repair/ exchange the defective merchandise free of charge. In order for the customer to do so he would need to contact Jonathan D[redacted] in the Shipping department and he will be able to help further assist. Jonathan’s direct number is ###-###-####. We are willing to give the customer this courtesy since he and his wife have been loyal customers.   The customer never made any attempts to return merchandise to us and they have not made any attempts to contact us to exchange any merchandise. They also never cancelled this order before it was processed and shipped. The customer claims that the merchandise was “damaged or defective,” however if that were true, why would the customer then hold on to the merchandise for an extended period of time? The customer’s last order was delivered over 3 months ago.   This customer still maintains full use and possession of all the merchandise that we shipped.    No refund is appropriate under the circumstances.   Per our store policy, we have a ten day return/exchange policy.  The customer has merchandise he had bought over a year ago. He has had neither prior issues nor complaints.   Our store policy was told to this customer over the phone when they purchased this merchandise and is also available on their invoice and on our website. The customer is fully aware of our store policy.   If additional information is required, please contact us at ###-###-####.   Todd W[redacted] Reputation Rhino [redacted] [redacted] [redacted] [redacted]
 
[redacted]

42nd Street Photo has issued a full refund in
connection with Complaint ID # [redacted]
 
[redacted]
Reputation
Rhino LLC
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The camera should be $499.00 as  they  advertised  therefor I will take $100.99 refund back to [redacted] account.
Sincerely,
[redacted]

In connection with Complaint ID # [redacted], 42nd Street Photo explained to the customer the camera is working fine and the issue was the customer did not have the camera in Auto mode.   Best,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I refuse to continue this pointless chat. I have the conversation on record from when I went in to the store, and specifically have proof that the representative agreed that the camera was broken. I will call the VP of Sales to suggest that perhaps he should take a look at all the complaints that this store has online, as well as all the reports with the Revdex.com. Side note: When you type in the name of this store on [redacted], the search bar automatically adds the word "scam" to the end of the search. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In connection with Complaint ID # [redacted], 42nd Street Photo has
issued a full refund to the customer.
 
Todd
W[redacted]
[redacted]
[redacted] [redacted]
[redacted]
p: ###-###-####
e: [redacted]
[redacted]

In connection with Complaint ID # [redacted], 42nd
Street Photo has replaced the lens and the customer is satisfied with how the
Company handled the issue.
 
Best,
 
[redacted]
Reputation
Rhino LLC
[redacted] [redacted]
[redacted]
[redacted]
**...

[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
42nd St Photo cheated and lied .  They said the camera they sold to me is a USA model:Attached is the photo of the camera box I received with the camera, showing the camera model, body and serial number.  The number [redacted] is the code for the Japanese model intended for the Japanese market, the marking/box descriptions are all in Japanese.   One can go to [redacted]  and look at the box of a Canon USA 6D camera: the box are printed in English ! ,  the product code is different ( [redacted] for camera body only or [redacted] for camera + lens bundle)They'll charge 20% restocking fee (~$280) if I return the camera .  They offered me a free battery & memory card but I refused and wanted the $200.99 extra they charged me for the USA model refund to me since the camera is not a USA model.  They lied again when they wrote I received the free battery & memory card (I don't think they sent them since I do not receive anything from them).Anyway I filed a charge dispute with my credit card company.  I would like the Revdex.com to post the entire complain publicly  so others can see their business practices.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In connection with Complaint ID #[redacted], 42nd
Street Photo and the Client have agreed to resolve the issue in return for an
extended warranty and free exchange.
 
Tracking # [redacted]
 
 
 
Todd
W[redacted]
Reputation
Rhino LLC
[redacted]...

[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

In connection with Complaint ID# [redacted] 42nd Street Photo will agree to a refund.Please contact Jonathan D[redacted] at ###-###-#### to coordinate the return of the camera and credit card details to process the refund.

In connection with Compaint ID #[redacted], 42nd Street Photo has issued the customer a full refund Todd W[redacted] Reputation Rhino LLC [redacted] [redacted]

In connection with Complaint ID #[redacted], 42nd Street Photo agreed to a refund of $336.00 It may take up to 3-4 days to appear on the [redacted] card