East Coast Advanced Seamless Systems

In connection with Complaint ID # [redacted], 42nd Street Photo has issued a refund
to the customer.  Details attached.
 
 
 
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Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted]I have I have not received a refund as of yet. I rejected the package on Friday and [redacted] is delivering it back to its sender address. As soon as I get a refund on my credit card the matter will be closed as far as I'm concerned and resolved. Thanks again, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding 42nd Street Audio & Photo has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In connection with Complaint ID #[redacted], 42nd Street Photo already shipped te customer a new memory card yesterday for exchange. Which is what they requested. The Company paid 42.00 to ship it 2 day air.   Shipping Details:  [redacted]       Todd W[redacted] Reputation...

Rhino [redacted] [redacted] [redacted] [redacted]
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In connection with Complaint ID #[redacted] 42nd Street Photo has issued the following response: Upon review of the above mentioned claim, first and foremost, the customer received the exact item that they ordered. In the complaint, the customer states that she upgraded her order to receive...

a 3 year warranty instead of the 1 year warranty that Nikon offers for USA models. We shipped the order exactly as she ordered it on August [redacted] of 2015, which was over a year ago. All of our customers are made aware of our return policy of 30 days, which we extend to customers because we understand that sometimes there are issues with the products. Had we shipped a one year warranty that Nikon offers, her claim would not even be supported because she filed this complaint over a year later. We shipped the 3 year warranty with the Nikon D750 camera exactly as she ordered it. To further explain her claim, she states that she went to calibrate a lens to her camera and that’s when she was told her camera was not a USA model. Nikon makes two types of cameras. One type is FX cameras, and the second type is DX. The FX is a full frame camera that Nikon designed to work with 80% of lenses that they make. The DX camera works with all lenses that Nikon makes, however the FX is a better camera. Our customer ordered the FX model, and that’s what received.  She did not include any information about who tried to calibrate her camera with a lens, or what type of lens it was, but to our knowledge at 42nd St. Photo, it was most likely a lens that was not compatible with the FX Nikon camera that she ordered. It’s unfair of her to discredit our name, when she included no information to whether the person who attempted to calibrate the lens to her camera was even credible. Our customer service is very important to us and we would have gladly submitted a full refund, with no restocking fees, if the customer would have called within our policy dates.  Unfortunately, this order was placed on August [redacted], 2015, which is over a year old. We firmly believe there was no misconduct on our side, or with the product. There is nothing wrong with the camera, and it is the exact model that he ordered. The reason we enforce this policy is because the item will be returned used for over a year, and it will have lost value. Although we stand by our belief that our customers are always right, and we always want to make them happy first and foremost, we do believe in this specific case it is unfair to have to refund a customer due to a complaint that is not valid. Our customer satisfaction is our number one priority, but it is a customer’s responsibility to abide by the regulations of the company that they are purchasing from as well. Thank you for your cooperation in this matter. Please contact us further to help us on the next steps to further resolve this claim. If there is any further information necessary to settle this claim please feel free to contact me. Todd W[redacted]Reputation Rhino[redacted] [redacted] [redacted] [redacted]
[redacted]
[redacted] [redacted]

In connection with Complaint ID #[redacted], 42nd Street Photo has sent the customer a new flash to resolve the issue.  The tracking number is below:   [redacted]     Todd W[redacted] Reputation Rhino LLC [redacted]
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**...

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.My credit card has been credited.
Sincerely,
[redacted]

In connection with Complaint ID #[redacted], 42nd Street Photo has sent the requested items.  The tracking # is [redacted]   The camera purchased is a USA model and the customer can go to [redacted]  to register.   Best,   Todd W[redacted] Reputation Rhino [redacted] [redacted] [redacted] [redacted]   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, with my previous experience, I do have concerns in the efficacy of the company. Will there be some sort of guarantee of quality in the items being exchanged? Please reply.  Sincerely,
[redacted]

In connection with Complaint ID# [redacted], please notify customer the refund has been processed — transaction details immediately below  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer...

Here]
Unfortunately despite the fact that the business had stated several times that they have issued me a full refund, such refund never came through to my bank. I checked with Chase several times and they are not seeing it. Other businesses are issuing refunds (such as Amazon for something I returned) and I am seeing that as a pending charge online immediately the same day.It's been 8 days since I was told the refund had been issued, yet no refund.I had to dispute the charge with my credit card. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In connection with Complaint ID # [redacted], [redacted]
Street Photo has issued a credit in the amount of $150 to the customer to
resolve the outstanding complaint.
 
Best,
 
Todd
W[redacted]
Reputation
Rhino LLC
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In connection with Complaint ID # [redacted], after a discussion with the customer all issues have been resolved.  The customer did not know how to register.Best,Todd W[redacted]
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**...

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In connection with Complaint ID #[redacted], 42nd Street Photo has issued a full refund.  Details below. Store Notes History:12/*/2015 7:48:03 PM - by: Jonathan Jonathan.Ext.[redacted]CC Transaction : APPVD:This transaction has been approved.:[redacted] - Auth Code: - Amount: [redacted] - Processor: 2 -...

42stphoto - Fidelity - [redacted] 12/*/2015 7:47:40 PM - by: Jonathan Jonathan.Ext.[redacted]CC Transaction : APPVD:This transaction has been approved.:[redacted] - Auth Code: - Amount: [redacted] - Processor: 2 - 42stphoto - Fidelity - [redacted]
Todd William Reputation Rhino LLC [redacted] New York, NY [redacted] p: ###-###-#### e: [redacted]
[redacted]

In  connection with Complaint ID # [redacted], the company issued the customer a full refund and he is satisfied with the resolution.  Details immediately below.  
[redacted] [redacted] [redacted]...

[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
 
 
 
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From: Todd W[redacted] [mailto:[redacted]] Sent: Friday, July **, 2015 4:54 AM To: DRServices Subject: Complaint ID # [redacted]   In connection with Complaint ID # [redacted], 42nd Street Photo has given the customer a refund to fully resolve the issue.   Let me know if any further...

action is required.     Todd W[redacted] [redacted] p: ###-###-#### e: [redacted]

In connection with Complaint ID #[redacted], 42nd Street Photo has issued a partial refund and sent the customer a battery to help resolve the outstanding issue. Best, Todd W[redacted] Reputation Rhino LLC [redacted]
**...

[redacted]

In connection with Complaint ID # [redacted], 42nd Street Photo has agreed to accept a return for a full refund to resolve the customer complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]