East Coast Advanced Seamless Systems

In connection with Complaint ID # [redacted] , 42nd Street Photo has sent the customer a new flash to resolve the issue The tracking number is below: [redacted] Todd W [redacted] Reputation Rhino LLC [redacted] ** [redacted]

In connection with Complaint ID # [redacted] , 42nd Street Photo already shipped te customer a new memory card yesterday for exchange. Which is what they requested. The Company paid 42.00 to ship it 2 day air. Shipping Details: [redacted] Todd W [redacted] Reputation... Rhino *** *** [redacted] [redacted]

In connection with Complaint ID# [redacted] , the customer was issued a partial refund of $in full satisfaction of his complaint Todd W [redacted] Reputation Rhino *** *** [redacted]

42nd Street Photo offers the following statement as a response to the customer:It is our goal to provide outstanding service and the lowest prices available anywhere, sometimes we fall short of our goals and we agree that we did not meet these service goals in connection with this transaction We regret that your sales experience was less than satisfactory and we have taken steps internally to address the matter with our sales team We hope the customer will give us another chance in the future and see improvement when next contacting 42nd Street Photo

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Unfortunately despite the fact that the business had stated several times that they have issued me a full refund, such refund never came through to my bankI checked with Chase several times and they are not seeing itOther businesses are issuing refunds (such as Amazon for something I returned) and I am seeing that as a pending charge online immediately the same day.It's been days since I was told the refund had been issued, yet no refund.I had to dispute the charge with my credit card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

In connection with Complaint ID # [redacted] , 42nd Street Photo issued a full refund on September **

[redacted] In connection with Complaint ID # [redacted] , 42nd Street Photo has not yet received notification of a return of merchandise If the customer can provide tracking info and shipping details, we can issue the appropriate refund(s) Best, Todd W [redacted] Reputation Rhino LLC [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The refund has not been processed yet and there are no refunds appearing as "pending" on my credit card.I am expecting a total refund of $based on two payments: the initial order of $and the second charge for $for the fake upgrade to a USA version (coerced via bait-and-switch and high-pressure sales schemes).The tracking number records show that the return was delivered days agoIf this refund isn't processed soon I will have no choice but to escalate a dispute with my credit card company.I have documented the whole process of opening the package and have several dozen screenshots of complaints from other customers with similar problemsIf I file a dispute with my credit card company, I will winStop wasting my time and your time, just hurry and get this over with In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] 42nd St Photo cheated and lied . They said the camera they sold to me is a USA model:Attached is the photo of the camera box I received with the camera, showing the camera model, body and serial number. The number [redacted] is the code for the Japanese model intended for the Japanese market, the marking/box descriptions are all in Japanese. One can go to [redacted] and look at the box of a Canon USA 6D camera: the box are printed in English ! , the product code is different ( [redacted] for camera body only or [redacted] for camera + lens bundle)They'll charge 20% restocking fee (~$280) if I return the camera . They offered me a free battery & memory card but I refused and wanted the $200.99 extra they charged me for the USA model refund to me since the camera is not a USA model. They lied again when they wrote I received the free battery & memory card (I don't think they sent them since I do not receive anything from them).Anyway I filed a charge dispute with my credit card company. I would like the BBB to post the entire complain publicly so others can see their business practices. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. However, with my previous experience, I do have concerns in the efficacy of the company. Will there be some sort of guarantee of quality in the items being exchanged? Please reply. Sincerely, [redacted] ***

42nd Street Photo has issued a full refund in connection with Complaint ID # ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:I have sent them several emails asking that they respond to me by email, however they always call and my husband and I both work during the day.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In connection with Complaint ID # *** 42nd Street Photo has issued a full refund to the customer. The refund will appear in the next 2-days

In connection with Complaint ID # ***, 42nd Street Photo issued a refund on December **, it should post on or before January *

In connection with Complaint ID #*** 42nd Street Photo has issued the customer a full refund

In connection with Complaint ID #***, as requested by the customer, 42nd Street Photo will not make any further attempts to contact the customer The conduct described by one of the sales representatives (“Adam”) was not acceptable and immediate disciplinary action will follow to ensure
there will not be a repeat occurrence

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I accept the change of the lens along with the refund of the difference they made me pay for the previous lensThe seller refused to refund the moneyI asked to cancel the order and also refusedAlso requested refund for the payment I made for fast delivery (*** ***) that was made to me by *** groundThe seller also refused to make refund.Currently I received the camera today june *, 2015.I bought a camera which was announced entirely new.when I open the package shows signs of use as wrappers were open, one of the cables did not have its package, the lens did not come in original packagingThe most important thing is that the camera did not bring the original warranty papers with information and serial number, the lens did not bring his papers with warranty information and serial numberI contacted the company of the camera (CANON) they told me that every article of canon brings your warranty information and the serial number printed on the paper
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

42nd Street Photo has reviewed Complaint ID # *** and the customer is asked to send the camera back for a full refund or 42nd Street Photo can offer the credit back that the customer wants but it will void the warrantyPlease advise Todd W*** Reputation Rhino LLC *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
the seller contacted me telling me that the papers were original warranty, this is not true since the original papers have warranty information on each item with its serial number printedI refused to accept the camera without warranty and ordered the refundI send the camera and the money has already been refund

In connection with Complaint ID #***, 42nd Street Photo has left messages for the customer over separate days. We are anxious to resolve the Complaint to the satisfaction of all parties,