East Coast Advanced Seamless Systems

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They never responded on this until I made the complaintThey shipped another flash on as shown on the ups tracking number suppliedI am not interested in doing business with themI would like to refuse the flash and get a creditPlease let me know if this is possibleI do not trust these guysthey offer no part numbers on their invoices so how do I know what I originally paid forplease just credit my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

In connection with Complaint ID # [redacted] , the customer purchased merchandise from 42nd Street Photo over the phone on The package was shipped as packages and signed by [redacted] both timesThey were shipped under [redacted] tracking number [redacted] and [redacted] The item purchased was a Canon EOS-5D Mark III Megapixel Digital Camera – Body (USA) which includes a one year Canon USA Warranty Total $2,299.99The customer was informed of the price when placing the orderThe customer readily agreed to pay $2,for the USA version of the camera, which includes a one year Canon USA WarrantyThe first package was delivered and signed by [redacted] on Wednesday, November **, at 10:AMThe second package was delivered and signed by [redacted] on Wednesday, December **, at 9:AM The reason for the two separate packages was due to a courtesy to our customerWe had shipped out the first package which was unused, new, and covered by warrantyHowever, the customer was unhappy with the packagingIn order to keep our customer satisfied, we sent him out a new shipment that was unused, new, and covered by warrantyWe sent him out the second package at no additional costAfter receiving the second shipment, the customer became worried about his financial status He wanted to return the cameraAs another gesture of gratitude, we agreed upon a 15% restocking feeAccording to our policy there is a 20% restocking fee on all orders The customer was well aware of our 20% restocking fee and our policiesThey were told to him over the phone when he placed the order and they are found online on our website.After further discussion and reflecting our commitment to outstanding customer service, we dropped the restocking fee to 10%Please see email (attached) which proves the customer had agreed to a 10% restocking fee.Upon receiving the package, we refunded the customer his moneyThe customer was refunded for $2,on Friday, December **, The reason the refund is for less than the full amount of $2,is because of the agreed upon 10% restocking feeTodd W [redacted]

In connection with Complaint ID # [redacted] , 42nd Street Photo issued a full refund to resolve the complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I require correspondance about the refund in written terms (e-mail is fine) for record purposesThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

In connection with Complaint ID# [redacted] , 42nd Street Photo has issued a full refund to the customer to resolve the issue Todd W [redacted] Reputation Rhino *** *** [redacted] [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am glad that they agree to full refund.I will carefully packed everything in the same condition they sent mePlease ask them to initiate the return procedure and I will ship it back as soon as possible Sincerely, [redacted] ***

From: Todd W [redacted] [mailto: [redacted] ] Sent: Friday, July **, 4:AM To: DRServices Subject: Complaint ID # [redacted] In connection with Complaint ID # [redacted] , 42nd Street Photo has given the customer a refund to fully resolve the issue Let me know if any further action is required Todd W [redacted] p: ###-###-#### e: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I can't take dealing with this anymore, so I am just going to drop it It's just too much and I have other things that are more important, I'll find a different solution by selling the camera or something Thank you for your time Sincerely, [redacted]

In connection with Complaint ID # [redacted] , [redacted] Street Photo has issued a credit in the amount of $to the customer to resolve the outstanding complaint Best, Todd W [redacted] Reputation Rhino LLC [redacted]

In connection with Complaint ID # [redacted] , 42nd Street Photo processed a refund of $to resolve the outstanding issue with the customer The refund should post in 3-business days Best, Todd W [redacted] Reputation Rhino *** *** [redacted] *** [redacted] [redacted]

In connection with Complaint ID # [redacted] , 42nd Street Photo has issued a full refund. Details below. Store Notes History:122015 7:47:40 PM - by: Jonathan Jonathan.Ext.***CC Transaction : APPVD:This transaction has been approved.: [redacted] - Auth Code: - Amount: [redacted] - Processor: 2 - 42stphoto - Fidelity - [redacted] Todd William Reputation Rhino LLC [redacted] New York, NY [redacted] p: ###-###-#### e: [redacted]

In connection with Complaint ID # [redacted] , 42nd Street Photo has reached out times to contact the customer without success The customer is asked to contact Sales and Marketing Manager Jonathan D [redacted] at ###-###-#### to resolve the issue(s) identified in the complaint Todd William Reputation Rhino LLC [redacted]

In connection with Complaint ID # [redacted] 42nd Street Photo has issued the following response: Upon review of the above mentioned claim, first and foremost, the customer received the exact item that they orderedIn the complaint, the customer states that she upgraded her order to receive a year warranty instead of the year warranty that Nikon offers for USA modelsWe shipped the order exactly as she ordered it on August [redacted] of 2015, which was over a year agoAll of our customers are made aware of our return policy of days, which we extend to customers because we understand that sometimes there are issues with the productsHad we shipped a one year warranty that Nikon offers, her claim would not even be supported because she filed this complaint over a year laterWe shipped the year warranty with the Nikon Dcamera exactly as she ordered itTo further explain her claim, she states that she went to calibrate a lens to her camera and that’s when she was told her camera was not a USA modelNikon makes two types of camerasOne type is FX cameras, and the second type is DXThe FX is a full frame camera that Nikon designed to work with 80% of lenses that they makeThe DX camera works with all lenses that Nikon makes, however the FX is a better cameraOur customer ordered the FX model, and that’s what received She did not include any information about who tried to calibrate her camera with a lens, or what type of lens it was, but to our knowledge at 42nd StPhoto, it was most likely a lens that was not compatible with the FX Nikon camera that she orderedIt’s unfair of her to discredit our name, when she included no information to whether the person who attempted to calibrate the lens to her camera was even credibleOur customer service is very important to us and we would have gladly submitted a full refund, with no restocking fees, if the customer would have called within our policy dates Unfortunately, this order was placed on August ***, 2015, which is over a year oldWe firmly believe there was no misconduct on our side, or with the productThere is nothing wrong with the camera, and it is the exact model that he orderedThe reason we enforce this policy is because the item will be returned used for over a year, and it will have lost valueAlthough we stand by our belief that our customers are always right, and we always want to make them happy first and foremost, we do believe in this specific case it is unfair to have to refund a customer due to a complaint that is not validOur customer satisfaction is our number one priority, but it is a customer’s responsibility to abide by the regulations of the company that they are purchasing from as wellThank you for your cooperation in this matterPlease contact us further to help us on the next steps to further resolve this claimIf there is any further information necessary to settle this claim please feel free to contact meTodd W [redacted] Reputation Rhino*** *** [redacted] [redacted]

In connection with Complaint ID # [redacted] , 42nd Street Photo has issued a full refund to the customer

In connection with Complaint ID # [redacted] , 42nd Street Photo explained to the customer the camera is working fine and the issue was the customer did not have the camera in Auto mode Best,

I accepted $100, as only option offers by businessIssued is resolved as much as it can bePlease include my complaint in Revdex.com business review [redacted] ***

In connection with Complaint ID# [redacted] , 42nd Street Photo requests the customer return the item to 42nd Street Photo Attn: RETURNS-RMA #[redacted] [redacted] ***Todd W [redacted] Reputation Rhino LLC [redacted] ***p: ###-###-####e: [redacted]

In connection with Complaint ID# [redacted] , 42nd Street Photo requests the customer return the item(s) for a full refundBest, Todd W [redacted] Reputation Rhino *** *** [redacted]