Earnin

"AILYN helped me so fast I didn't even have time to get mad when my first attempts at paystub verification didn't work!! She's the best!!"

My bank account was over draft twice because earnin took to withdrawal out of my account before my check deposited.
$70 was the the outcome of two over draft fees due to earnin taking the money out of my account before my check was deposited. ($35 for each overdraft.)

The company is deceptive. My paydays are every Thursday, yet Earnin set my paydays as biweekly,Then accrued my earnings earnings for a month.
The company set debits to come out of my account on days opposite of my paydays, and then accrued my earnings for a month and wanted it all back. They are deceptive and don't offer any solution until you chat for 4+ hours and even then they can only push the whole amount back. No compassion and super sketchy. Offered to cover fees when they overdraft my account...

Company states they cannot provide me the services they offer because there system does not recognize my direct deposits. Last week it was able to!
After signing up for their services I was able to cash out just fine then after they got their money back plus the tip they claim that I'm able to cash out again but when I go to do that I ran into several issues and now they tell me that I can't do it because their system doesn't recognize my direct deposits when just the week before it was able to no problem, so now I'm in a bind because I was under the impression that I was going to be able to cash out again. had I known there was going to be an issue I would have never used their services.

Company attempted to steal money from my bank account. I provided evidence, was spoken down to for hours by staff and then told the exact same info
Earin attempted to debit an ammount that I never cashed out. They continue to attempt to steal the funds despite being told they no longer have permission to access my bank account. They continue to state the same wrong information repeatedly, blame the bank and state the still intend to steal the funds.

Noemi was friendly, knowledgeable, and extremely helpful. She helped me resolve my issue in just a few minutes. She was professional and courteous throughout our entire exchange.

Customer Service Rep Delilah was exceptional! Very knowledgeable and patient.
Side note: I've been using the app for a few months now and I've had nothing but positive experiences. I hope they keep up the goid work because there's competition popping up everyday.

Took debit early causing overdraft and lots of overdraft fees
Was rudely awoken by a negative bank account balance. Saw that Earnin's debit was the culprit. Contacted their customer support and spoke to a representative whose name was *** (yes like the fruit). I explained the situation and was told that I would have to wait until my paycheck actually hits (tomorrow) before they can try and do anything.

I tried to explain that if I let my account sit negative all day, I will get hit with 4 overdraft fees at $36 a pop, plus my power is due tomorrow. Guess what can't get paid if my account is in the negative? I again tried to explain this to the CSR but to no avail. I have been an Earnin customer for over a year and haven't had any issues until recently. This is the second time they have caused my account to go negative with no resolution in sight.

Customer service is garbage!
Customer service is garbage you get no where with these people you just get the run around and *** for days. I had an issue where it's for some reason not tracking me at work it did this once before and I sent my timesheet which is a paper timesheet to them and the person corrected it no problem this time I'm told they cannot use my timesheet they said the system is working but yet I'm missing hours on there days actually but I send them my timesheet and they cannot use it nope she tries to tell me they never use it *** because someone else did and fixed it it was *** magic the lady manually entered it in to correct the issue for me but now they cant

Asked for a refund. Was told due to app restrictions they couldn't help me.
I had $101 taken out of my account. I contacted to app regarding a refund due to me starting college and asked if could pay at a later date. They told Me due to app restrictions they wouldn't be able to refund me. I recently just started college and that debit left me with 80 cents. I want to know how I can get a refund until I'm able to make a payment.

Overdrafted my account even after I spoke with two separate representatives.
On 9/5 I messaged in to speak with a CSR letting them know that my bank account had been compromised and I was closing my checking account. I asked if there was anyway to postpone the debit day in my account to another day because my Direct Deposit would be coming as a physical check that I'd have to deposit. Two separate representatives let me know they couldn't change the day (even though on your FAQ's it says you CAN) that's false advertisement. They both told me since my direct deposit wouldn't be in the account, that the debits would just fail and to put in the new checking information. I was weary and sure enough here is 9/6 and they not only debited my account but they also incurred all these overdraft fees to my account. When I spoke with a CSR they weren't helpful at all and said they'd need to contact a specialist to assist me. This is sad because the real issue here is now I'm unable to close the COMPROMISED checking account because they have overdrafted it $480.99. This is no small problem, and one that could've been easily avoided if they would just do what their terms and conditions state. If the funds weren't in my account and I let you guys know ahead of time my account is compromised why would you still go ahead and charge this fraud account? Ridiculous.

I have use this app about once or twice, worked fine had no issues. Two months and they are still deducting money from my account.
I have use this app about once or twice, worked fine had no issues. I see, they are still deducting cash from my account two months later from a job I haven't even worked for in two months since I switch to another company. I don't even knowww they are deducting money from paychecks I'm no longer receiving from that company. This is ridiculous I was not expecting a random $90 to be missing from my account, this is now causing it to overdraft. I reached out to the company via their imaginary support/email system twice within the past week and have heard absolutely nothing. I'm not sure if this app is some sort of scam but I see it doesn't have the best reviews and regret using it. My concern is that they're are going to just keep doing this and taking funds from me for no reason and I can't figure out how to contact Anyone or delete my account. They have way to much of my information, I don't feel comfortable with them having or trust anymore.Biggest regret! I would aslo appreciate a refund.

Reimbursement of overdraft fees for $210.00
I borrowed $50.00 from Earnin (mobile app) the $50.00 was suppose to debit from account on 8/29/19. I contacted Earnin and arrange the debit to be rescheduled to 9/12/2019 my next payday because I was already overdraft in my account. Earnin still charged my account after numerous of times after I told them not to and accumulated 6 overdraft fees fees of $35.00 with is $210.00 worth. They will not reimburse me when it was their system error and refuse to give me any contact information

I am not the one who got $100 out so my bank will be taking $100 out for an unauthorized transaction I want my money back I didn't make the transactio
I told the chat support agent that I am not the one who made the transaction like linking my bank and taking the $100 advance my phone was misplaced so whoever found my phone is the one who did the transaction so I feel like I shouldn't have to pay for the money so is there any way I can get a refund

Did not stick to pay schedule, lost me money, and when I wanted it recitified told me I could no longer be a customer.
This is a app that will let you take money out of your paycheck early. I had been using it for months and only had one hiccup. My payday is Friday's but sometimes my direct deposit goes in on Wednesday. I explained to them that my payday is Friday so they set my cash out schedules for Friday no problem. Later they took money out before my pay date, overdrafted my account and got me $120 in overdraft fees but hitting my account multiple times before my payday. When I wrote in to customer service I was told they would do nothing to cover the overdraft fees, I could not longer be a customer because my paycheck date and my deposit date didn't match (even though I had previously explained this and it wasn't a problem) and I asked how to cancel my account and the woman said she would not cancel because I owed $100 even though this cost me $120. And now I'll have to explain why my bank account has been overdrawn.

If there were a sixth star, I would click it. Alvin answered my question within mere moments, gave me instructions that would allow me to have my card verified sooner, and within 10 minutes my card was verified and my first cash out appeared in my account. I work for a company that prices themselves in delivering the best possible customer service, and I believe in that standard everyday as I interact with my guests.It is rewarding when their experience with me exceeds their expectations, and they vocalize their gratitude.How refreshing to feel that same way, but as a customer! Alvin is wonderful! Having struggled in the past with pay day loans, I am so grateful to have found this app. Earnin, you're a godsend.

Earnin deducted double our agreed amount on my payday. I am now $100 short for my important medications.
This happened Aug 30th. The amount taken was $206. My fully name on account is ***. The bank account is through ***. My phone number linked to the account is XXXXXXXXXX.

These guys charged me before my schedule payment date
I thought this was a good app until I seen I've been charged twice before my schedule payments as well as paying the first time payment im sure they'll charge me again coming up on 9/5/19 I would just like a refund of the double charges as well as my overdraft fee they cost me

Jorge knew exactly what I was talking about and was very kind and professional. I would highly recommend him!"

Earning is a phenomenal app, And their customer support really reinforced my views. I had the pleasure of chatting with Ian s., and he took the time to help me understand the issue at hand and I left the chat room happy and resolved. Dealing with peoples money is always a sensitive subject and he handled the situation very well. Love the app, and thanks again Ian for all the help!