Earnin

Jennyly "She was very professional and timely in resolving my issue it felt as if she treated it as if it were her own situation and that in customer service is very hard to find"

Billing and collections concerning with the earnin app
I've been using the app for several months now & every payday they get their money back but when it comes time for me to borrow money my bank account information never updates and when I contact them they tell me It's nothing they can do only contact my bank or update my information through settings on the app. When I contact my bank it's nun I can do because it's a third party app. This is very frustrating and I know this is some that have to do with their system, before payday my information updates on time without a problem

Evelyn was very accommodating and patient with me as we tried to resolve my connection issues. She did not give up, even when I was ready to and made sure that I had a positive experience under some frustrating circumstances. I have said it before and will continue to say it... Earnin has some of the best Customer Service Agents I have ever had the pleasure of talking to. Thanks so much for all of the help!

Because she was so sweet fast and through...I was n bad shape And within mins she solved my problem and took my stress level wayyy down what a charm!!!" i

Wilma was REMARKABLE she took time to explain why I was unable to cash out. Not only that she took her time to not only walk me through the location instructions but EMAILED them to me. BEST customer service. You ROCK Wilma!

Alvin without any hesitation or excuses was able to immediately fix my issue and was just the best ending to my otherwise crappy day. I am a construction worker and have been unable to use this app because my job sites are different than my employer address but I was able to give Alvin the address of the job site and he approved it immediately! I have missed this app so much it has really helped get me through some rough times.

They claim to reduce overdraft fees but are the sole creators of said overdraft fees
I suspect I am not alone. They abuse their consumers financially. They amp up the amount you can without and then on the next payday they reduce it greatly greatly. I have been credited with 175 and on my next payday will be reduced reduced to 100. They also withdrew funds when I advised them I was in a negative balance. They advised they won't be able to assist me and will still be taking their debit further leading me down to a more debt. I will not only be debited 175 but an additional 35. They go against their own business model of reducing overdraft fees. I have also reported to the Consumer financial Protection. They issue a service that hurts a consumer more than would have helped. The end result is more debt than would have been had I not taking out the payday loan. They do not provide any type of written notices which goes against*** act. Their sole communication is through chat.

I submitted an email on 9/16/19 stating that I revoke permission to Earnin to debit my account on 9/19/19.
The terms and conditions that I agreed to with Earnin stated that you have to submit a request to revoke permission to do an ACH 3 business days in advance. I sent a request on Monday 9/16/19. I followed up on 9/17/19 to ask if they had received my email and they confirmed that they received it and that I would be contacted by an account specialist. I heard nothing from Earnin. I contacted on 9/18/19 asking what the status of my request was and they said that there was nothing they could do to help me because they have already sent the debit to my bank two days prior to the debit scheduled date of 9/19/19. I told Earnin that you had the request in time and that wasn't my issue it was theirs. They ended the chat because it times out. I went back into the app and talked to another representative and explained my situation. I told them I was at my lawyer's office which I had stopped to talk to her about it on my lunch break. I was told that we could reschedule the repayment but when I suggested a date they said that unfortunately they can't reschedule a payment until my bank rejects their debit. That isn't what was said to me on the chat at first. He said we could reschedule and put a stipulation on how it had to happen. I said that this wasn't going to work for me. He then said that he was going to send my request to a specialist (Heard that promise before) and they would respond to me as soon as I ended my chat with him. I asked if he promised that I would be contacted and he said yes. I then get back to my office and have an email that they need my log in information to my bank account again and won't let me do anything in the application until I resolve the log-in information for my bank. Well I am not going to give them that information again. I changed my password and I am not providing any of that again. I need this issue resolved. I am not trying to not pay my debt. I have had 3 overdrafts in the last 3 weeks because of this app screwing up my bank balances. I am not going to continue to use an app like this if this is the kind of customer service that I can expect.

Earnin said they would be able to correct the issue of adding my earning to my account so that I could avoid overdraft fee.
I spoke with *** a customer service rep about their system not updating my earnings for 2-3 day periods. I told her that I added my time card via screen shot and the earnings did not load. Since the earning did not load I faced with a bill due the same day and an overdraft fee. She kept saying they my account shows a negative number and I told her I added my time card from the previous two days and nothing changed. She transferred me to *** a specialist and he said that he said that their system had shown to not register my earning and he would fix the issue which would allow me to take my earning to avoid an overdraft fee. After allowing the app to refresh the earnings were not entered and I have been contacting customer service for two days as they said the same thing " your balance is negative" *** left in the middle of the chat and earnings have blocked me from starting chats. I showed the last customer rep the screen shot of the saved chat from *** and he said said it was solved yesterday but it was not he then kept saying " but your balance shows negative" and refused to transfer me to a supervisor.

This company has it set up where you have to have your phone track your location through it's app to ensure you go to your workplace.
If you don't take your phone to work you are out of luck! Tried three times to work through bugs and failed! Wasted a lot of time with no benefit!

Sergel, helped me resolve my issue quickly and he was very polite and professional. Thank you, Sergel!
Every time I've needed help with an issue they've resolved it. Really great customer service.

I would give it zero but it won't let me. All of the sudden it stopped working saying that me earnings weren't being calculated. They said it was my phone so I got a new one. This app sucks n it screwed me out of$.

I deleted the Earnin app two weeks ago and all of a sudden, I get an email saying thank you for cashing out. I did not authorize $100 to be check.
I deleted the Earnin app two weeks ago and all of a sudden, I get an email saying thank you for cashing out. I did not authorize $100 to be check. I received the email on Friday, September 13, 2019. On top of that the app is not allowing me to login when I know for a fact that I'm using the correct login information.

Earnin app is not updating my bank info correctly due to an error on their end and they have refused to help and keep telling me it is not their issue
every other friday my paycheck hits my account and the app reflects the paycheck has hit via direct deposit( even if it is pending) Is has been this way for months today I check the app to verify they received my payments and to make a small withdrawal. They took my payments but they keep telling me my bank account has a negative balance. I verified with the bank and my account is not negative. I have spent over 5 hours with their supervisors, calling my bank, setting my bank account back in the app(numerous times) I was even told by a supervisor that there is an issue on their end that is causing issues for multiple people. I checked back hours later and it is still not fixed. when I reached back into the chat they told me it was my bank's issue not theirs( again back to square one) I was even promised a credit withdrawal till this was resolved but it looks like that isn't happening either. I have transcripts between me and the supervisor.

3 over draft fees from the ear in app
I was able to add hours so that I could cash out on 9/13/20. I was able to cash out $100. When I woke up the next day I had 3 overdraft fees. This shouldn't have been allowed to happen. See usually if you max out then add hours for next time, they will not make that cash available to you until your bank devits them back. Once that is done then you can cash out. The rep that entered my hours made the cash available before what was owed was taken out of account so I assumed that took it out last week. Then the rep says as long as your account is above $100 we can cash you out even if you owe money. Not true at all. There has been times I had more than $100 in my account and could not cash out until my bank paid out money from the previous week and then I was able to cash out. That was good because it prevented overdraft fees. They didntdi that this time and because if that I got 3 overdraft fees. The chat was useless and the rep kept saying We can't cash out at this time, when I wasn't trying to cash out. Was so frustrating because that person was not understanding and ended the chat before I was done. Horrible business! Now I have no food or gas.

Patient, friendly, and extremely helpful. Best experience I could have had. Thank you, Rogene.

Earnin took money from old checking account after I changed and gave them new checking acct info. Caused old account to go -$332 negative.
I had $332 coming due from Earnin today, 9/11/19. I got a new checking account on 9/6 and the very same day I contacted them via chat to get help updating the bank account and I was told this was successful. BUT - when 9/11 comes around they take the $332 that was due from my OLD account anyway! Caused it to go negative by $332. (There was $0 in that account because I am in the process of closing it.) I have disputed the charges with my bank as I have a copy of the chat showing that I did indeed change my bank with Earnin and this is their fault. The Earnin app has serious flaws when it comes to changing banks or jobs - it is always a giant hassle to change these things. Life happens and people do not keep the same jobs/banks for their entire life.

Withdrawal was successful on my end but not theirs
My account is on hold because I owe $52 and on 8/28 my bank shows a successful transaction of $52 to the company. I sent screenshots of my transaction and my statement to prove that it was successfully taken out but they keep telling me it failed. The money was withdrawn. The debit was paid but they say I still can't cash out. Now they are going to try to pull out another $52 and that's a scam because it's already been proven to have been paid.

Chronically poor bank connection, but presently cannot even get in to access account information because the connection is so blocked.
This has happened once before about 1.5 years ago and took weeks to fix, for some reason. It has been resolved for a while, but am now not even able to access the information about my upcoming debits or access a much-needed cashout to clear a time-sensitive check (even though I've been using and referring people loyally since far before the app rebranded to Earnin from Activehours.

I hope we can get this resolved because I deeply support the service this company provides and want them to continue working out any system issues so they can improve and keep offering it.

This company takes more than the allotted amount out of my bank account.I have wored with their customer service without success. They blame my bank
For 3 pay periods in the past six weeks they have taken more money than was borrowed through their app. They stated that they received confirmation from my bank that the money was deposited and asked me for bank statements. I showed them that the account was not credited with the amount they say but they will not repay me. For three pay periods they have taken $500 from me but I did not borrow that amount through the app. I am seeking restitution and will delete the app and discontinue use when I have been reimbursed. I have sent proof through my bank statements that the money was never deposited but they with draw it anyway!!!