Earnin Reviews (%countItem)
Earnin Rating
Address: 200 Portage Ave, Palo Alto, California, United States, 94306
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Julius was able to fix my problem within minutes. He walked me through every step all while being patient and kind.
Thank you so much for the kind words! We truly appreciate you reaching out and giving us such a positive review! Thanks for being a valuable part of the Earnin community!
Jonah was great. She was friendly, and took care of my timesheet upload quickly. Awesome customer service!
We are so glad our customer support team was able to take care of you! Thank you for reaching out to leave us such a positive review. You are much appreciate by all of us here at Earnin!
K.B. was awesome, answered by questions while being super nice and friendly, I hope he get to enjoy his Saturday night.
Thank you so much for the great review of our community advocate! We are always striving for the best possible customer support. We appreciate you taking the time to leave such a positive review!
Earnin has great customer service, always extremely helpful, great guidance and human interaction, even though it's through chat it always feels like a friend is on the other side of the computer/phone.
Antoinette was very very helpful, understanding, professional and overall a pleasure to had have her help me with my issue! I feel pretty lucky! Great customer support on her part! Thank you Earnin!!
Thanks for the 5-star review and being apart of the Earnin community!
Romar was so helpful and stayed with me until my issue was solved. He was great!!!
We're glad to hear that Romar provided you with 5-star service!
I'm truly so stoked about Earnin. The Earnin app has seriously changed my financial life. I'm so glad I signed up. I needed assistance recently from Earnin and their Customer Service Team Member, Archielle, was wonderfully helpful and knowledgeable. She handled my situation perfectly and I'm completely satisfied with the results. I was panicking but Archielle handled things like a BOSS. Thank you Archielle!
Wendy W.
Hey Wendy! Thanks for the awesome review! We love hearing how Earnin has helped our community members. We also love hearing that out community advocates have been there to help you when you needed it. We really appreciate you taking the time out of your day to give us such positive feedback. You are truly valued by all of us here at Earnin!
He has great customer service. He really tried every option he had and stayed on top of finding me a solution. You need more people like Jucel. Thank you so much for all your help
Thank you so much for the kind review! It means so much to us that our community advocates were able to help you. Thank you for being a valuable part of the Earnin community! You are greatly appreciated!
Team member was very efficient resolving my issue. Also very specific and clear with answers.
Thank you for taking time to leave us a positive review! We are so glad you've had a positive experience with our support team. We are always here to help! Thank you again for reaching out and being part of the Earnin community!
Bank Account Connection Issues
I have been in contact with Earning for over a week now without resolution. Recently I had to change online banking user name. Since then it's been a nightmare getting this matter resolved. They have tried refreshing my account with them, instructing to me contact my bank, and placing blame on a low balance. My bank has confirmed this is not a issue on their end. They have stated the verification was put on hold and to wait 2 business days, and still no resolution after being extreme patient. It is unacceptable that because of a username change to my online banking logging I am not able to use the services.
I have incurred 2 nsf fees as a result of this which I ask be refunded. There is no reason why I should be held liable for your system errors.
We reached out to the community member on 10/28/19 via email but unfortunately have not received a response.
If the community member changed her banking username, she should still be able to use the app by updating her information. We would like to troubleshoot this issue and just need her to reach out so we can gather further information.
Additionally, if the community member has incurred any overdraft fees as a result of not being able to use the app, we will happily refund those fees so long as she can provide us with the appropriate screenshots that display Earnin's transactions and the overdraft fees in question. Again, in order to process this request, we need her to reach out and provide the appropriate documentation listed above.
We apologize for any inconvenience this has caused and would like to remind the community member that we are here to help and would truly like to solve this problem.
Very helpful and informative. Very professional and easily understood my issue and found me a solution. Great customer service!!
Thank you for the five-star review. We're glad you're apart of the Earnin community!
She was extremely helpful and very professional, went above and beyond to help me with my issue."
Thanks for the five-star review. We're happy to hear that our team was able to help. We appreciate you being part of the Earnin community!
The process was flawless. Great job! Pleased and continuing user!
Thank you so much, Kelly!
Louie is a rad dude and helped resolve my issue in a matter of minutes. Thanks dawg
Thank you so much for the awesome review! We really appreciate you taking the time to reach out. Thank you for being a part of our community!
Earnin is amazing. I have been using them for 2 months and each payday they have increased my limit. I'm now up to $400 per paycheck they will loan me (I get paid 2x a month). I had some issues linking to my bank account initially... but their customer service walked me through it over chat. It honestly took a couple tries but they did it, it has been seamless. I was skeptical at first, but this company does EVERYTHING they promise to do. I've even chosen not to tip, they still increase my advance. They're for real! I dont know how they make money - but whatever they're doing, keep doing it! Because you're really helping a lot of people. I also wanted to add, I was paying an average of $350 PER MONTH in stupid overdraft fees - I'm serious. Once you're negative, it is so hard to climb out. This company is a Godsend. Thank you from the bottom of my heart.
Thank you so much for sharing your experience with Earnin. We are here to help our community in any way we can!
Earnin is amazing and has the best customer support always!!!
Thank you for reaching out! We are so glad that you are enjoying the app. We are always here to help! Thank you for being a valuable part of the Earnin community!
Thanks Julie! The whole Earnin support team is awesome! Every time I contact you all about any problem or concern I have, you all exceed my expectations! Keep doing great you all!
Thank you so much for taking time out of your day to leave us such a positive review! We are very happy that you have had such a great experience with out support team. Thank you for being part of our community!
I did a earnin loan for $100 10/20 the loan Was not deposited into my account. Instead they withdrew $100 from my account and still say I still owe.
I did a $100 loan on 10/18,10/19 and 10/20. With tip it would be $315. The loan on 10/20 was never deposited instead on 10/21 they took out $100 out of my bank account. They say I still owe them $315, when really I owe them $210 on 11/1 and they owe me $100 from the unauthorized $100 they took out. I explained that instead of depositing the $100 they withdrew. They said there is nothing they can do and forwarded my case to a specialist. I gave them every screenshot in my account from 10/18-10/21.
I would like my $100 back and the amount listed owning on my account changed from $315 to $210
We received initial complaint on 10/23 and reached out to the community advocate working on this case.
After a thorough investigation, our community advocate was able to refund the cash outs that withdrawn early and the ones that had a significant delay in posting.
We thank you for your patience as we worked through this, and as per our community advocate's advice, please let us know what your bank's solution was so we can avoid frustration and delay if this were to happen again.
As a side note, if you choose to do an unauthorized transaction request with your bank, we will not longer be to work with that checking account. You will have to set up a new checking account with two direct deposits to use earnin again.
Thank you for your patience in this process.
Very nice and friendly. Very professional. Great customer service. Didn't waste time in helping me out with my issue." Have never had an issue with them fixing any of my issues.
We're happy to hear that our team was able to resolve your issue. Thanks for being apart of the Earnin Community!
Excellent customer service as evidence by being patient with my issue, very kind, considerate and just down right professional."
Thanks for the 5-star review! We're glad to hear our team has been very professional and kind while assisting you.
Knew what I needed help with. Quickly resolved and easy to work with. Thank you
We truly appreciate you taking the time to reach out and leave a positive review. Thank you for being part of our community!